ua1flyer - A "Real" Up-In-The-Air GS

Old Nov 9, 2017, 11:44 am
  #1201  
 
Join Date: Mar 2015
Location: New York, NY
Posts: 685
It looks like you enjoyed yourself on the last 747 flight! I saw some pictures and images, and it looked like a blast with nice, festive fun!

Unfortunately, however, word also got out that the FA on the return flight to EWR was extremely nasty to you during the maintenance delay, almost un-acceptably nasty. I hope that didn’t ruin your special trip to see the Queen!
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Old Nov 9, 2017, 11:19 pm
  #1202  
 
Join Date: Dec 2015
Location: Seoul
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Originally Posted by NikoGoutakolis

Unfortunately, however, word also got out that the FA on the return flight to EWR was extremely nasty to you during the maintenance delay, almost un-acceptably nasty. I hope that didnt ruin your special trip to see the Queen!
That doesn't sound fun... What did they do?
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Old Nov 10, 2017, 6:44 am
  #1203  
 
Join Date: Mar 2015
Location: New York, NY
Posts: 685
Originally Posted by warrenw
That doesn't sound fun... What did they do?
Here’s a link to the tweets from Jason who was on the return fight with him:




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Old Nov 10, 2017, 6:52 am
  #1204  
 
Join Date: Mar 2017
Location: Somewhere in EWR
Programs: UA GS, HH Diamond
Posts: 855
I see a corrective action in someone's future.
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Old Nov 10, 2017, 7:02 am
  #1205  
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
How did UA1Flyer respond?
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Old Nov 10, 2017, 7:08 am
  #1206  
 
Join Date: Mar 2017
Location: Somewhere in EWR
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Posts: 855
Originally Posted by laxmillenial
How did UA1Flyer respond?
I hope he stayed chill and someone else pulled a 'DYKWHI'.
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Old Nov 10, 2017, 7:26 am
  #1207  
 
Join Date: Jan 2005
Location: New York, NY
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Posts: 9,424
I too was a bit surprised and put off by the FA's attitude. Tom handled it in stride with the usual class, but unfortunately the situation got worse as our HNL-EWR flight canceled shortly thereafter, and not nearly enough F seats were available on UA back to the mainland to accommodate the displaced pax... .

UA was quick with the 'apology' e-mails and I hope everyone got their downgrade comp!
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Old Nov 10, 2017, 7:54 am
  #1208  
 
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Tom is the one guy who could get away with saying "DYKWIA" on United.!
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Old Nov 10, 2017, 8:18 am
  #1209  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
I was in the galley with Tom when this FA mouthed off. He grabbed nuts and she went "HOW DARE YOU! Those are for the pilots!"

He was cool about it, but I honestly couldn't believe what I saw. She was the nastiest FA I've seen to date on UA, and to mouth off to Tom like that is next level.
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Old Nov 10, 2017, 9:22 am
  #1210  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,980
Did no one say to her "Do You Know Who That Is?"
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Old Nov 10, 2017, 9:22 am
  #1211  
 
Join Date: Mar 2015
Location: New York, NY
Posts: 685
Originally Posted by eklapper
I was in the galley with Tom when this FA mouthed off. He grabbed nuts and she went "HOW DARE YOU! Those are for the pilots!"

He was cool about it, but I honestly couldn't believe what I saw. She was the nastiest FA I've seen to date on UA, and to mouth off to Tom like that is next level.
Unbelievable. At it’s best, the customer at Untied is truly one-of-a-kind, exceptional, almost. At it’s worst however, United is not a friendly place.

This level of variance is my biggest concern with United, luckily, I’ve had more exceptional experiences than sub-par ones of late, but this is concerning.
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Old Nov 10, 2017, 9:29 am
  #1212  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
Originally Posted by josephstern
Did no one say to her "Do You Know Who That Is?"
No...he was wearing a fleece that said 18 Million Miler or something. And there were PAs from the captain prior to the delay that acknowledged there were passengers aboard from UA747 -- so some implication there might be some VIPs aboard.
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Old Nov 10, 2017, 9:47 am
  #1213  
Moderator: Midwest, Las Vegas & Dining Buzz
 
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,965
Were they packets of nuts or in ramekins? Were they just sitting on a counter? What kind of aircraft was it?
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Old Nov 10, 2017, 10:00 am
  #1214  
 
Join Date: Sep 2005
Location: LGA
Programs: UA 1K *G; SPG Gold; Marriott Gold
Posts: 103
Originally Posted by iluv2fly
Were they packets of nuts or in ramekins? Were they just sitting on a counter? What kind of aircraft was it?
There were three of them on the counter (for the three pilots) and it was ramekins. It was a 764 and we were in the door 2 galley, between F and Y.
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Old Nov 10, 2017, 10:44 am
  #1215  
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,256
Originally Posted by EWR764
I too was a bit surprised and put off by the FA's attitude. Tom handled it in stride with the usual class, but unfortunately the situation got worse as our HNL-EWR flight canceled shortly thereafter, and not nearly enough F seats were available on UA back to the mainland to accommodate the displaced pax... .

UA was quick with the 'apology' e-mails and I hope everyone got their downgrade comp!
I figured everyone flying back from UA747 would be pretty bummed after being on such a special flight with such a high service level. 2hr delay, cancellation, being sent to Y, that's got to sting and make one miss the 747 even more.

Originally Posted by eklapper
I was in the galley with Tom when this FA mouthed off. He grabbed nuts and she went "HOW DARE YOU! Those are for the pilots!"

He was cool about it, but I honestly couldn't believe what I saw. She was the nastiest FA I've seen to date on UA, and to mouth off to Tom like that is next level.
Originally Posted by NikoGoutakolis
Unbelievable. At its best, the customer at Untied is truly one-of-a-kind, exceptional, almost. At its worst however, United is not a friendly place.

This level of variance is my biggest concern with United, luckily, Ive had more exceptional experiences than sub-par ones of late, but this is concerning.
I figure anyone that has flown 19MM (or in his line of business) will have learned how to deal with rude people.

I'd much rather have good consistent service than sometimes excellent, sometimes horrible. It's just like a restaurant. You might have the best meal of your life, but if they can reproduce that same experience every time, then it's a crappy restaurant.
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