1.1 million miles expired 6 wks ago
Dec 15, 2009, 1:16 am
#91
Join Date: Apr 2008
Posts: 534
Dec 15, 2009, 5:26 am
#92
Join Date: Dec 2006
Location: IAD
Programs: UA 1k, AA, DL, Marriott Plat
Posts: 65
Darn - another million-miler with which to compete in the new upgrades for everybody program coming. 
But UA gives another reason to stick with their program in the service they rendered - congratulations. ^ 
But UA gives another reason to stick with their program in the service they rendered - congratulations. ^
Dec 15, 2009, 8:55 am
#96
Join Date: Nov 2007
Location: BOS
Programs: UA 1K 1.45MM, Marriott+SPG Plat, Clear, Nexus, Global Entry and MEX Viajero Confiable
Posts: 1,777
Over the weekend, my UA MP account was credited with just above 1.1 million miles. The Customer Service rep I spoke to Friday had alerted me that it might be happening shortly and that it was the largest number of miles he had ever seen posted overnight on any account. In the end, it came down to a Thanksgiving 2008 rental on Hertz which I had forgotten about until I started going through my credit card statements.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
Initially, when I called Hertz in mid-November, they claimed they didn't have records going back one year but I begged them to look because the rental was just under 12 months old. After they found the rental, Hertz posted a 500 mile credit to my account but, unfortunately, the posting date was mid-Nov 2009, the date I had called Hertz, rather than the actual rental date. Once the miles were posted to UA, Hertz claimed they couldn't take 'em back and re-post with the correct date. I then had to work with United's Special Services Desk -- sending them copies of my credit card bill to prove I had indeed rented a Hertz car a year ago. Because of the backlog, the Special Services didn't even get to looking at my faxed request for more than 2 weeks. Last Wednesday (Dec 9), when I checked my MP balance, it showed 500 miles posted on Dec-08 and I knew it was only a matter of time before the system catches up and my miles are restored. When it didn't happen by Friday afternoon, I called Premier Executive customer service which is when I was assured that the all the expired miles will soon be posted back.
Not that I wish it on any one, wonder if any else has successfully regained similar amount of miles... To ensure it never happens again, I've made a point of rejoining Mileage Plus Dining as well as the Grocery Miles programs. Also planning family trips to Europe for next summer to start using up these miles.
Thank you all for your support. I guess all's well that ends well!
[One last thing: I must've called Premier Executive Desk more than 10 times over the course of the month as I tried to get my miles re-posted. Every person at United I talked to seemed genuinely interested in helping me. I haven't flown United lately but it a pleasure dealing with the Customer Service staff. Can't wait to start flying the friendly skies again.]
Best regards,
Happy Million Miler.
Dec 15, 2009, 10:20 am
#97
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
nice to see a happy ending ^ and nice to see ua coming thru on the human side ^ (albeit probably a major one-off, but still nice to see)
Dec 16, 2009, 4:12 am
#98
Join Date: Dec 2009
Posts: 1
Mileage Plus Miles Expired
My United Mileage Plus miles expired a few months ago. I flew a couple United flights years ago but none recently. I have a good chunk of unused miles though. I was wondering if there is any way for me to get United to reinstate them. Anyone have any experience with this? Is there another thread that discusses this? I'm new to the forum. I searched for information but did not find any. Thanks in advance for your help!
Dec 16, 2009, 4:19 am
#99
Join Date: Dec 2003
Location: NJ
Posts: 129
Somebody successfully reclaimed a large number of miles recently. See this thead for details 1.1 million miles expired 6 wks ago.
Dec 16, 2009, 6:02 am
#100
FlyerTalk Evangelist
Join Date: Sep 2007
Location: SJC, SFO, YYC
Programs: AA-EXP, AA-0.41MM, UA-Gold, Ex UA-1K (2006 thru 2015), PMUA-0.95MM, COUA-1.5MM-lite, AF-Silver
Posts: 13,437
Wirelessly posted (BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102 UP.Link/6.3.1.20.06.3.1.20.0)
What an incredible story. My advice is to get a m+ visa card and use it at least once a month. The annual fee is cheap insurance and the rdms do post like clock work.
Congratulations.
What an incredible story. My advice is to get a m+ visa card and use it at least once a month. The annual fee is cheap insurance and the rdms do post like clock work.
Congratulations.
Dec 16, 2009, 9:02 am
#101
Join Date: Sep 2001
Location: Philadelphia, PA, USA
Programs: UA 2P, AA LT Gold, Marriott LT Titanium
Posts: 3,159
Dec 16, 2009, 9:21 am
#102
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Unitedmillionmiler, glad to know your happy ending.
In the future, it will be helpful in a similar situation; specifically asking car rental company to post the actual rental date.
Someone suggested a free MP Visa card, you receive one mile for every two dollars spent. Then charge at least once a year shall accomplish the same. In that case, the insurance premium is free. Free is the word we like to hear on FT.
In the future, it will be helpful in a similar situation; specifically asking car rental company to post the actual rental date.
Wirelessly posted (BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102 UP.Link/6.3.1.20.06.3.1.20.0)
What an incredible story. My advice is to get a m+ visa card and use it at least once a month. The annual fee is cheap insurance and the rdms do post like clock work.
Congratulations.
What an incredible story. My advice is to get a m+ visa card and use it at least once a month. The annual fee is cheap insurance and the rdms do post like clock work.
Congratulations.
Last edited by iluv2fly; Dec 16, 2009 at 4:20 pm Reason: merge
Dec 16, 2009, 10:33 am
#103
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,834
My United Mileage Plus miles expired a few months ago. I flew a couple United flights years ago but none recently. I have a good chunk of unused miles though. I was wondering if there is any way for me to get United to reinstate them. Anyone have any experience with this? Is there another thread that discusses this? I'm new to the forum. I searched for information but did not find any. Thanks in advance for your help!
and another successful reinstatement
http://www.flyertalk.com/forum/unite...d-threads.html
Dec 18, 2009, 10:51 am
#104
Original Poster
Join Date: Nov 2009
Programs: United, Hilton, Hyatt, Southwest
Posts: 4
Reinstating Expired Miles
My United Mileage Plus miles expired a few months ago. I flew a couple United flights years ago but none recently. I have a good chunk of unused miles though. I was wondering if there is any way for me to get United to reinstate them. Anyone have any experience with this? Is there another thread that discusses this? I'm new to the forum. I searched for information but did not find any. Thanks in advance for your help!
1. Look for any unclaimed (i.e. not credited to a mileage program) car rentals, hotel stays, flower purchases from FTD etc. within 18 months of when your miles expired. It helps --as in my case -- if the rental /hotel stay etc. was in your name because then you can deal directly with the car rental/hotel/United and resolve any issues. Once the vendor posts the miles, all your expired miles should get re-instated within a couple of days. Make sure when you talk to the car rental/hotel company to post the miles on the actual date of rental/stay - and not the day you called.
2. If you have eaten at any restaurant that participates in Mileage Plus Dining within the last 90 days, join Mileage Plus Dining and ask for a retroactive credit.
3. If the miles expired are substantial, call United Customer Service and ask to participate in the "United Challenge." You pay a one-time $199 fee and agree to fly round-trip on UA within 90 days of paying the fee. You have one year from when your miles expired to participate in the challenge. Once you complete the flight, your miles should be reinstated. Remember to call and Take the Challenge before taking the flight. It might not make financial sense if you're only trying to reinstate 10,000 miles but depending on how you value miles (e.g. 1 mile = 2.5 cents), you can figure out at what point it becomes a compelling choice.
4. If all else fails, write (fax) to United's Special Services and request reinstatement.
Hope it helps!
Best regards,
Dec 20, 2009, 11:06 am
#105
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,707
Glad to hear of the reinstatement. I also had 14k miles expire Jul09. Not a great deal, but worth some effort to get back. I have been flying Southwest mostly in past 2 years as had a Companion Pass and wife goes with me.
So I guess I will be digging thru old info to see if I can find pre July 09 activity I can use.
In meantime, if anyone has a few points not yet posted (pre July 09), I would appreciate getting them. I will follow up on cr cards and be more aware from now on.
So I guess I will be digging thru old info to see if I can find pre July 09 activity I can use.
In meantime, if anyone has a few points not yet posted (pre July 09), I would appreciate getting them. I will follow up on cr cards and be more aware from now on.