Attending my first EPL match. What do I need to know?
#46
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These are pretty standard for "hospitality" tickets ... you can't wear opposition/away jerseys in the home hospitality suite ... and be seated with home supporters ...
#47
Join Date: Dec 2018
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And now after spending the $400 for the hospitality tickets, the game date was just moved and I am unable to attend. I was basically told I'm SOL on getting a refund and I can't sell the tickets either. So angry.
#48
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I would be astonished if viagogo, given their reputation around football in the UK (although it’s better elsewhere), were an authorised reseller. As such, if you enter into a contract with them expect to get burnt, I’m afraid. Had you bought direct from Chelsea you would most likely have got a refund. Viagogo won’t have any way of returning the tickets given the route they doubtless acquired them, so they before non-cancellable, non-returnable under their terms. It’s probably got nothing to do with Chelsea.
#49
Join Date: Dec 2018
Posts: 241
The likelihood is that viagogo had acquired these tickets somehow and were selling them on. With packages still available from the official outlet (Chelsea FC) they would have to had priced them lower as an encouragement to buy.
I would be astonished if viagogo, given their reputation around football in the UK (although it’s better elsewhere), were an authorised reseller. As such, if you enter into a contract with them expect to get burnt, I’m afraid. Had you bought direct from Chelsea you would most likely have got a refund. Viagogo won’t have any way of returning the tickets given the route they doubtless acquired them, so they before non-cancellable, non-returnable under their terms. It’s probably got nothing to do with Chelsea.
I would be astonished if viagogo, given their reputation around football in the UK (although it’s better elsewhere), were an authorised reseller. As such, if you enter into a contract with them expect to get burnt, I’m afraid. Had you bought direct from Chelsea you would most likely have got a refund. Viagogo won’t have any way of returning the tickets given the route they doubtless acquired them, so they before non-cancellable, non-returnable under their terms. It’s probably got nothing to do with Chelsea.
Last edited by JTE458; Apr 22, 2019 at 9:52 am Reason: Update content
#50
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Chelsea’s T&Cs for hospitality tickets specifically allow for a refund in the event of a date change - see https://hospitality.chelseafc.com/wp...helsea_TCs.pdf. That’s pretty standard throughout the whole football industry in the UK, whether for normal or hospitality tickets.
FIXTURE DATES
All fixture dates are subject to change. Should a fixture date change you will be notified and offered the opportunity to retain the reservation, change to an alternative fixture (subject to availability) or claim a full refund. Chelsea Football Club cannot reimburse any costs incurred as a result of such fixture date changes.
All fixture dates are subject to change. Should a fixture date change you will be notified and offered the opportunity to retain the reservation, change to an alternative fixture (subject to availability) or claim a full refund. Chelsea Football Club cannot reimburse any costs incurred as a result of such fixture date changes.
#51
Join Date: Dec 2018
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Out of interest, where do you see that on Chelseas website, because I can only find direct sale information - not a single mention of viagogo?
Chelseas T&Cs for hospitality tickets specifically allow for a refund in the event of a date change - see https://hospitality.chelseafc.com/wp...helsea_TCs.pdf. Thats pretty standard throughout the whole football industry in the UK, whether for normal or hospitality tickets.
Chelseas T&Cs for hospitality tickets specifically allow for a refund in the event of a date change - see https://hospitality.chelseafc.com/wp...helsea_TCs.pdf. Thats pretty standard throughout the whole football industry in the UK, whether for normal or hospitality tickets.
This lists authorized resellers, of which Viagogo is one. I would not have bought from a site not listed as an authorized reseller. Got notice this morning of the change from Viagogo but the only option is to accept the new date for the tickets, no refunds or ability to resell. My two options I see at this point are try to speak to ticket office directly in London or to dispute with AMEX.
#52
Join Date: Dec 2018
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UPDATE: After a call to Viagogo yesterday and several escalations on their part, I received a call this morning asking if I still wanted to cancel and it was then referred to another group. I just received an email my payment will be refunded. I'm shocked. I'm also very surprised by how good their customer service was. They were prompt with email responses and notifications and this was certainly a surprising result.
#53
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UPDATE: After a call to Viagogo yesterday and several escalations on their part, I received a call this morning asking if I still wanted to cancel and it was then referred to another group. I just received an email my payment will be refunded. I'm shocked. I'm also very surprised by how good their customer service was. They were prompt with email responses and notifications and this was certainly a surprising result.
#54
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#56
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I'm pleased this worked out for you, and if Chelsea list viagogo as an authorised agent then they should certainly take some responsibility for ensuring that the underlying T&Cs are generally adhered to (and moving a match date isn't exactly a small matter with little impact). It sounds like eventually they did so, although I'm equally inclined to subscribe to the view that viagogo will likely sell this on at a higher price now.
#57
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So, heading back to London for a long weekend : Aug 31 - Sept. 2.
My Spurs are playing Arsenal again on Sept 1, but at Arsenal this time. My plan is to just head into the Tottenham area and find a pub to watch the match.
Anyone know of a favorite place? Or a better idea?
Would also be open to other football ideas for the remaining time. I looked into the U23, U18, and Womens Tottenham clubs, but nothing seems to be happening locally on my dates.
Any thoughts?
My Spurs are playing Arsenal again on Sept 1, but at Arsenal this time. My plan is to just head into the Tottenham area and find a pub to watch the match.
Anyone know of a favorite place? Or a better idea?
Would also be open to other football ideas for the remaining time. I looked into the U23, U18, and Womens Tottenham clubs, but nothing seems to be happening locally on my dates.
Any thoughts?
#58
Join Date: Aug 2013
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So, heading back to London for a long weekend : Aug 31 - Sept. 2.
My Spurs are playing Arsenal again on Sept 1, but at Arsenal this time. My plan is to just head into the Tottenham area and find a pub to watch the match.
Anyone know of a favorite place? Or a better idea?
My Spurs are playing Arsenal again on Sept 1, but at Arsenal this time. My plan is to just head into the Tottenham area and find a pub to watch the match.
Anyone know of a favorite place? Or a better idea?
I wouldn't bother with U23 etc - you aren't going to get the same vibe. If you want something less 'top tier' then better to go to a Championship or lower league match where you're still watching the first team.
#59
Join Date: Oct 2009
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The One Tun (Farringdon) is a ‘Spurs pub’, they show matches and serve pretty decent food as well. If you’re in town on the Saturday, I’d go and watch Millwall-Hull (Championship) and hit Bermondsey for a ‘beer crawl’ straight after that.
G
G
#60
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Thanks for "The One Tun" recommendation. I will check it out.
Cheers.