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-   -   Use of Salesforce Agentforce at Heathrow (https://www.flyertalk.com/forum/u-k-ireland/2186116-use-salesforce-agentforce-heathrow.html)

mmogdan Feb 10, 2025 2:39 am
Use of Salesforce Agentforce at Heathrow
 
This is not strictly related to BA but is related to Heathrow experience and T5. I saw recently adverts for Salesforce Agentforce being used at Heathrow airport to improve customer experience (but can't see this technology on the Heathrow website or mobile app, as far as I can see....). Has anyone experienced this technology in-use at LHR?

rockflyertalk Feb 10, 2025 2:47 am
There’s a few of these ads for different industries, Salesforce marketing budget is clearly far deeper than BA, Matthew must have been offered a nice cheque! :)

revorgap Feb 10, 2025 2:47 am
Quote:
Originally Posted by mmogdan (Post 36883762)
This is not strictly related to BA but is related to Heathrow experience and T5. I saw recently adverts for Salesforce Agentforce being used at Heathrow airport to improve customer experience (but can't see this on the Heathrow website or mobile app). Has anyone experienced this technology in-use at LHR?

https://www.youtube.com/watch?v=EZqmBcqDkyw
It powers their chatbot

Flip42 Feb 10, 2025 2:55 am
Quote:
Originally Posted by rockflyertalk (Post 36883771)
Salesforce marketing budget is clearly far deeper than BA,
Definitly, as there were at least two of them running during Super Bowl.


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