BHX Security & Blocked Fire Doors
Jul 23, 2022, 12:41 am
#16
Original Poster
Join Date: Jun 2015
Location: London
Programs: BA Gold
Posts: 368
Adam1222,
I'm puzzled by your post as my earlier post, to which you refer, does not, in fact, state that I spoke in any particular way. May I respectfully request that you read it carefully: it states that the staff member "seemed.." and that "it is reasonable to expect..".
With best wishes,
Southsquare
I'm puzzled by your post as my earlier post, to which you refer, does not, in fact, state that I spoke in any particular way. May I respectfully request that you read it carefully: it states that the staff member "seemed.." and that "it is reasonable to expect..".
With best wishes,
Southsquare
Jul 23, 2022, 12:50 am
#17
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
The tone rang a bell; and, yes, the OP has form. This earlier thread generated some lively exchanges. At the time I assumed if it was an elaborate wind-up.
Inappropriate Conduct by BA staff
Jul 23, 2022, 9:41 am
#18
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Adam1222,
I'm puzzled by your post as my earlier post, to which you refer, does not, in fact, state that I spoke in any particular way. May I respectfully request that you read it carefully: it states that the staff member "seemed.." and that "it is reasonable to expect..".
With best wishes,
Southsquare
I'm puzzled by your post as my earlier post, to which you refer, does not, in fact, state that I spoke in any particular way. May I respectfully request that you read it carefully: it states that the staff member "seemed.." and that "it is reasonable to expect..".
With best wishes,
Southsquare
It appears, based on my discerning eye and reading comprehension skills, that the answer is affirmative.
Kind regards,
Adam1222
Jul 25, 2022, 4:24 am
#19
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
If the SAR proves successful, it would be interesting to know how useful the footage has been in establishing the nature and content of the exchange between the OP and the lounge agent(s).
Jul 25, 2022, 10:26 am
#21
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Thankfully, even most of us lawyers don't invoke regulations and laws in this manner when dealing with customer service. Even in my professional life, if someone spoke to me this sort of officious way it would be abnormal.
Jul 25, 2022, 10:40 am
#22
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
The tone rang a bell; and, yes, the OP has form. This earlier thread generated some lively exchanges. At the time I assumed if it was an elaborate wind-up.
Inappropriate Conduct by BA staff
Jul 25, 2022, 12:07 pm
#23
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
Generally I find if a member of staff suggests to a patron to make a formal complaint to management about an ongoing issue it’s because they’ve tried to have these issues sorted several times already by their management and they’ve done nothing about it.
if customers complain then management are more likely to listen.
if customers complain then management are more likely to listen.
Jul 27, 2022, 2:11 pm
#24
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,657
I’ve a choice on Sunday. I’m staying in London - I can fly back to Belfast from BHX or SOU, BHX would save us £100 (Train and flights cheaper).
Not much difference in the timings, but if BHX is THAT bad right now i’d rather travel from one of my favourite airports in SOU.
Any recent reports? I’d probably be flying fairly late Sunday evening.
Not much difference in the timings, but if BHX is THAT bad right now i’d rather travel from one of my favourite airports in SOU.
Any recent reports? I’d probably be flying fairly late Sunday evening.