Advanced / Non-cancellable train tickets now refundable
Mar 23, 2020, 12:45 pm
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Ambassador: Emirates Airlines
Original Poster
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Advanced / Non-cancellable train tickets now refundable
A bit of good news... From TheTrainLine :-
Train companies have agreed to offer refunds on Advance tickets bought before, and valid for travel from, 7am on Monday 23rd March and we’ve waived the usual refund fee.
Here’s what to do if you have an Advance Ticket:
• If your Advance Single ticket is valid for travel from 7am on Monday 23rd March onwards and you're due to travel within the next three days, please complete .
• If your ticket is valid for travel from Thursday 26th March onwards, we'll contact you directly to explain your refund request process. We’re working hard to make it even easier for you.
Please note, any Advance Single tickets booked on or after Monday 23rd March will not be eligible for a refund, unless the train is disrupted or cancelled.
Alternatively, if you need to change your travel to a different time/date, please . Just follow these three easy steps:
1. (or create an account by following the link in your confirmation email).
2. Find your booking in 'My Bookings' or ‘My Tickets’ in the app and scroll down to 'Manage my bookings'.
3. Expand that section and select ‘Change date/time’ or ‘Refund tickets’.
Here’s what to do if you have an Advance Ticket:
• If your Advance Single ticket is valid for travel from 7am on Monday 23rd March onwards and you're due to travel within the next three days, please complete .
• If your ticket is valid for travel from Thursday 26th March onwards, we'll contact you directly to explain your refund request process. We’re working hard to make it even easier for you.
Please note, any Advance Single tickets booked on or after Monday 23rd March will not be eligible for a refund, unless the train is disrupted or cancelled.
Alternatively, if you need to change your travel to a different time/date, please . Just follow these three easy steps:
1. (or create an account by following the link in your confirmation email).
2. Find your booking in 'My Bookings' or ‘My Tickets’ in the app and scroll down to 'Manage my bookings'.
3. Expand that section and select ‘Change date/time’ or ‘Refund tickets’.
Last edited by DYKWIA; Mar 24, 2020 at 4:03 am
