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London heathrow non english speaking parents travel please help

London heathrow non english speaking parents travel please help

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Old Nov 8, 18, 6:13 pm
  #1  
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London heathrow non english speaking parents travel please help

hi my parents flying from Prague to Miami with layover in LONDON Heathrow. They do not speak english and are so afraid of finding the connection flight (gate. ).
I was thinking to guide them thru phone (video call) if needed, but they would need to be on WIFE since their data won't work. Does anybody knows how to log in to free wifi. I remember that in order to get free wifi you have to register. They do not speak english so they won't be able to connect.
Does anyone knows or remember what to fill out to register. any advice apreciated

thank you
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Old Nov 8, 18, 7:07 pm
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What languages do they speak? What carrier(s) and what terminal(s)? At a major international transfer point such as LHR, most carriers will have someone speaking most significant languages spoken in Europe. So, there may be a much easier solution.
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Old Nov 8, 18, 7:31 pm
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Are they able to read Roman characters? If so, they should be able to look at flight displays and then at the signs to the gates. I've been to more airports than I can count where I haven't spoken the language. Fortunately, every airport I've ever been in has used Roman characters in addition to whatever their alphabet is. If they don't read Roman characters, can you provide them with translations of the city to which they are traveling in their own language and English?
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Old Nov 8, 18, 7:31 pm
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Please continue to follow this thread in the UK Forum
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Old Nov 8, 18, 11:24 pm
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If you have the dosh (about 150.00), what about the Meet and Greet Airport Concierge Service?

For connecting passengers

Your Heathrow Meet and Assist agent will:
  • Meet you at the point of leaving the aircraft
  • Guide you through to your connection flight terminal
  • Escort you through security if required
  • Guide you to your departure gate in time for your connecting flight
If you have some time to enjoy the services in the airport your guide will help you to make the most of your time, whether this be dining, shopping or relaxing in one of the independent/airline lounges (if eligible).
Heathrow wifi:
https://www.heathrow.com/file_source...leshooting.pdf
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Old Nov 9, 18, 2:42 am
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Why won't their data work?
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Old Nov 9, 18, 6:21 am
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Originally Posted by ft101 View Post
Why won't their data work?
Most likely because international roaming will be disabled, or prohibitively expensive, or both.

Although I'd be more worried about their interview at US immigration if I were you.
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Old Nov 9, 18, 6:44 am
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Originally Posted by tom tulpe View Post
Most likely because international roaming will be disabled, or prohibitively expensive, or both.

Although I'd be more worried about their interview at US immigration if I were you.
This issue may also be solved by OP providing information about the routing and their language skills. German-speaking at JFK and this is a non-issue.

However, as a general matter, OP should also provide his parents with an English-language note containing his name and mobile number. Presuming that he is meeting them at their US arrival point or will at least be certain to be available on his mobile, CBP can call him if necessary. This is a fairly routine solution for many families.

The same is true as a backup plan for LHR. A written note specifying their onward flight information and asking for assistance. That can be handed to an appropriate person on arrival, Note should also contain OP's mobile and that should be turned on and available. This too is a fairly common solution. But, I still come back to LHR being a linguistic cross-roads likely to handle the parents' language. Better able to provide a more definitive answer once we know.
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Old Nov 9, 18, 7:01 am
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Originally Posted by Often1 View Post
This issue may also be solved by OP providing information about the routing and their language skills. German-speaking at JFK and this is a non-issue.

However, as a general matter, OP should also provide his parents with an English-language note containing his name and mobile number. Presuming that he is meeting them at their US arrival point or will at least be certain to be available on his mobile, CBP can call him if necessary. This is a fairly routine solution for many families.

The same is true as a backup plan for LHR. A written note specifying their onward flight information and asking for assistance. That can be handed to an appropriate person on arrival, Note should also contain OP's mobile and that should be turned on and available. This too is a fairly common solution. But, I still come back to LHR being a linguistic cross-roads likely to handle the parents' language. Better able to provide a more definitive answer once we know.
I've given this advice in the past as well. Have a few pages in a note book listing in both languages (so the parents know what they are showing) some basic questions.

But be explicit on the phone numbers and include the country code as well as not everyone knows them!


OP should get the parents to look at the terminal maps for LHR in advance and tell them to follow the 'flight connections' signs. They may be in English but they are always purple.
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Old Nov 9, 18, 7:04 am
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Originally Posted by florida2001 View Post
hi my parents flying from Prague to Miami with layover in LONDON Heathrow. They do not speak english and are so afraid of finding the connection flight (gate. ).
I was thinking to guide them thru phone (video call) if needed, but they would need to be on WIFE since their data won't work. Does anybody knows how to log in to free wifi. I remember that in order to get free wifi you have to register. They do not speak english so they won't be able to connect.
Does anyone knows or remember what to fill out to register. any advice apreciated

thank you
Just on this specifically - there is no more roaming charges within EU. Ask them to confirm this with their carrier in Prague.
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Old Nov 9, 18, 7:15 am
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Originally Posted by DragonSoul View Post
If you have the dosh (about 150.00), what about the Meet and Greet Airport Concierge Service?



Heathrow wifi:
https://www.heathrow.com/file_source...leshooting.pdf
Some airlines may provide more or less equivalent services for their customers, sometimes for high level elites, sometimes for passengers with special needs, and sometimes for a fee.

If either parent is handicapped, the airline/airport will provide a wheelchair/escort. In cases of other handicaps where the customer is able to travel wtihtou a travel companion (perhaps mild senility), again one should be able to make arrangements for appropriate services, but one runs the risk of the airline demanding a fitness to fly statement from a physician or other professional.
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Old Nov 9, 18, 9:41 am
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they speak czech flying to terminal 3 (I guess) with thru american airline operated british
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Old Nov 9, 18, 9:43 am
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where do I find this service ? at the airport web site?
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Old Nov 9, 18, 9:46 am
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yes the data are expensive and not sure it will work. I don't won't rely on this.
imigration interview, yes im littel concern , but im going to give them letter to present to agent. We don't need visa so shuld be ok, I guess. The only issue is going to be the computer in miami. to fill out the form to navigate it.
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Old Nov 9, 18, 9:50 am
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Be aware that phones and other devices aren't permitted to be used in the USA immigration and customs areas, including even using an airline app to check the gate for a connecting flight while waiting for checked bags.
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