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VAT refund funny business at dublin airport?

VAT refund funny business at dublin airport?

Old Feb 29, 2012, 1:43 am
Original Poster
Join Date: Apr 2008
Posts: 217
VAT refund funny business at dublin airport?

So- i've been shopping all around Europe and getting the global blue refund receipts. The receipts say that to be valid they need to be stamped. When i got to dublin airport- the global blue desk is airside (which makes no sense- since you're supposed to show the goods). I get there and the lady was just getting in, I asked her what to do- she simply states- stick it in the mailbox. ...?!?! I asked if i needed to get any stamps or anything- she simply said "no".

so- will i get my tax refund back!?!?! or was she being lazy!?
jacklee is offline  
Old Feb 29, 2012, 4:35 am
Join Date: Jul 2007
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Global Blue says:

Once youve found that perfect item, remember to ask the shop staff for a Tax Free Form when youre paying for it.

When youre leaving the country, take your purchases, receipt and passport to the *customs desk to get your Tax Free Form stamped.

Finally, show your stamped Tax Free Form, passport and credit card to Global Blue Customer Services or one of our partner refund points for a cash or credit card refund.

Looks like you missed a step. The stamping is done by customs, and not the refund desk. Good luck with that refund, but I wouldn't count on it.
bankops is offline  
Old Feb 29, 2012, 5:16 am
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Correct - if the items are in your checked baggage you have to go to the customs desk first before you check in your bags and get the form(s) stamped. This is one of the rare occasions you will ever encounter a customs agent in DUB!

You have a chance of getting the refund but what I would have done is insisted on having it processed by the woman at the desk. In my experience they never ask to actually see the items and I would trust their "processing" more than how it gets interpreted when someone opens the envelope.
star_world is offline  
Old Feb 29, 2012, 5:40 am
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Ireland is rather relaxed about all these things. Unless your refund is for a very substantial amount, you will probably get it soon enough.
stifle is offline  
Old Feb 29, 2012, 9:35 pm
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Join Date: Apr 2008
Posts: 217
I sent an email a few days ago, and of course they only email me after i already got back to the states.

the email was a little confusing, but essentially stated:

"we only handle forums that have the irish global blue and fexco logo. if you have these forms you can drop in our drop box in dublin. any other forms got outside of ireland would need to be brought to customs".

...?!?! I'm a little annoyed that even when i tried to follow the rules, i was told that "just stick em in the box"...

it's not a substantial amount- probably around 150 euros in tax back i suppose? I probably wouldn't have bought all the items if i knew i wasn't getting tax back. regardless...the waiting game commences. perhaps i'll get lucky
jacklee is offline  
Old Sep 12, 2012, 5:52 pm
Join Date: Dec 2007
Posts: 3,599

It seems the complications comes from the "agencies" that handle the refunds for some merchants. If a merchant doesn't use one of these agencies then they have to process all the refunds themselves which does seem like it would be a pain.

I think the box you dropped it in was for a specific agency. You should get a refund from any receipts from merchants handled by that agency. They can process any refunds up to 635 Euro without a stamp.

Any receipts from *other* merchants had to be sent to their agencies which might not be the same as the one in Ireland. And any receipts from merchants that didn't use an agency would have to be stamped and sent back to the merchant.

In practice I think most merchants use agencies and I think there are actually only a small number of agencies across Europe so maybe you'll get lucky and most or all of your receipts will be processed.
zkzkz is offline  

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