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TWA is adjusting the first-class chairs on its B-717s after some pax complaints

TWA is adjusting the first-class chairs on its B-717s after some pax complaints

 
Old Aug 10, 01, 6:40 am
  #1  
doc
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TWA is adjusting the first-class chairs on its B-717s after some pax complaints

TWA is adjusting the first-class chairs on its B-717s. After some passenger complaints, TWA is adding an inch of recline to the chairs' upright position and installing softer cushions.
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Old Aug 10, 01, 9:06 am
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Join Date: Oct 1999
Location: St. Louis, MO
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Phew!! This is huge news. My first trip on a TWA 717 was about 2 weeks after their initial introduction. I found them to be exactly as mentioned above; hard and upright. Terrible. Plus with those oversized overheads the window seats were almost claustrophobic. My reckoning at the time was that they would soften over time, but I didn't know how they were going to cure that way too upright feeling.

Glad to see they respond to customer input.
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Old Aug 13, 01, 8:05 pm
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Join Date: Jul 2000
Location: Sugar Land,Texas USA
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Does TW give Elites free unlimited domestic upgrades?
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Old Aug 14, 01, 8:41 am
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Join Date: Oct 1999
Location: St. Louis, MO
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by afang:
Does TW give Elites free unlimited domestic upgrades?</font>
Aviator Elite (AA Gold) - No, only free/unlimited from certain fare classes (Y, B/Q). Other fare classes (K, V, T, H, S, Z) cost $25 - $150 depending on mileage. 24 hour upgrade window. Can also purchase companion upgrade.

Aviator Elite 1 (AA Platinum) - Yes, thank the heavens. 72 hour upgrade window. Can also purchase companion upgrade.

Aviator Platinum (AA Executive Platinum) - Yes, you bet. 100 hour upgrade window. One free companion upgrade.

As you can see these are highly generous, if that's what you were curious about if you had a full first cabin.
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Old Aug 14, 01, 9:21 am
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Join Date: Aug 2001
Location: Tampa FL
Posts: 185
I first flew the 717 last March on a run from STL-AUS. It was the 2nd most uncomfortable plane I have ever been in, and complained to TW as soon as I got home!

(Oh, btw, the most uncomfortable plane/flight I have ever been on is an ANA 747, business class, IAD-NRT. The seats were like rocks.
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