Reimbursement of luggage repair costs?
Dec 27, 22, 10:23 am
#1
Original Poster
Join Date: Mar 2010
Location: BGW & CPH
Programs: Eurobonus Lifetime Gold, Flying Blue Platinum, Turkish Airlines Elite
Posts: 308
Reimbursement of luggage repair costs?
Corner/wheel of my Rimowa Topas check-in bag (EUR 1000+) was damaged on a recent TK flight. Damaged report issued by TK bagage service with instructions to contact customer service via an online form.
It’’s not a case of total damage as the bag can probably be repaired by Rimowa - does anyone have experience/know what will happen if I contact TK in this case? I could also use my private insurance…
It’’s not a case of total damage as the bag can probably be repaired by Rimowa - does anyone have experience/know what will happen if I contact TK in this case? I could also use my private insurance…
Dec 27, 22, 11:48 am
#2
Join Date: Jan 2011
Programs: * Alliance Gold, oneworld Emerald, Marriott Bonvoy LT TE, HHonors Diamond, WoH Globalist, bore-core
Posts: 2,010
Corner/wheel of my Rimowa Topas check-in bag (EUR 1000+) was damaged on a recent TK flight. Damaged report issued by TK bagage service with instructions to contact customer service via an online form.
It’’s not a case of total damage as the bag can probably be repaired by Rimowa - does anyone have experience/know what will happen if I contact TK in this case? I could also use my private insurance…
It’’s not a case of total damage as the bag can probably be repaired by Rimowa - does anyone have experience/know what will happen if I contact TK in this case? I could also use my private insurance…
Dec 27, 22, 9:10 pm
#3
Original Poster
Join Date: Mar 2010
Location: BGW & CPH
Programs: Eurobonus Lifetime Gold, Flying Blue Platinum, Turkish Airlines Elite
Posts: 308
Thank you for sharing. The warranty on my bag has experienced so repair costs might be a bit steep. I was hoping someone had experience with TK in a similar case.
Dec 28, 22, 9:56 am
#4
Join Date: Jan 2011
Programs: * Alliance Gold, oneworld Emerald, Marriott Bonvoy LT TE, HHonors Diamond, WoH Globalist, bore-core
Posts: 2,010
Dec 31, 22, 6:35 am
#5
Original Poster
Join Date: Mar 2010
Location: BGW & CPH
Programs: Eurobonus Lifetime Gold, Flying Blue Platinum, Turkish Airlines Elite
Posts: 308
The RIMOWA store in Barcelona was very helpful and replaced the broken parts in 3 days for EUR 68. I have uploaded the receipt to my file with TK and requested reimbursement.
Jan 9, 23, 5:23 am
#6
Original Poster
Join Date: Mar 2010
Location: BGW & CPH
Programs: Eurobonus Lifetime Gold, Flying Blue Platinum, Turkish Airlines Elite
Posts: 308
Update: After evaluating the claim, TK confirmed they will cover the repair costs and have asked for my bank details (swift and IBAN).
