How incomptent is TK
Oct 17, 22, 5:40 am
#16
Original Poster
Join Date: May 2008
Location: Montreal
Programs: Aeroplan, M&M
Posts: 581
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Oct 17, 22, 7:06 am
#17
Join Date: Jan 2018
Posts: 101
Turkish just cancelled one of my flights, went into the app and it took me 5 minutes to rebook free of charge. The app even allowed me to change the non affected leg to a more convenient flight which was way more expensive at the time of the original booking.
Oct 17, 22, 8:36 am
#18
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 10,989
@ patvd: The difference is that your ticket was revenue ticket booked with TK; hence straight forward to rebook. The OP has an AC award ticket which makes rebooking much more complicated. The OP wouldn't be able to rebook the ticket in the TK app; TK would not even touch the booking as it is an award issued by others than TK.
Oct 17, 22, 8:43 am
#19
Join Date: Jan 2018
Posts: 101
@ patvd: The difference is that your ticket was revenue ticket booked with TK; hence straight forward to rebook. The OP has an AC award ticket which makes rebooking much more complicated. The OP wouldn't be able to rebook the ticket in the TK app; TK would not even touch the booking as it is an award issued by others than TK.
Useless for the OP and a bit of topic but hopefully helpful for people like Alfred..
Oct 17, 22, 12:51 pm
#21
Formerly doc4science
Join Date: Sep 2019
Location: CMH/DSM
Programs: United Airlines Silver, Hilton Diamond, Marriott Gold
Posts: 540
Honestly I don't know. What I can say is that many times the agent was saying something like "I'll have to see if I can force this to open" or "Let's see if I am able to book this for you" and then she would put me on hold while getting a supervisor... That's all I can say.. What that means, I have no clue. "
Oct 24, 22, 6:45 am
#22
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 404
Thanks for the feedback.
