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Any TK City Offices/Ticket Offices Actually Responding?

Any TK City Offices/Ticket Offices Actually Responding?

Old Apr 1, 2022, 9:36 pm
  #1  
Original Poster
 
Join Date: May 2021
Posts: 3
Any TK City Offices/Ticket Offices Actually Responding?

I've been trying to hunt down a TK office that will actually respond, since the call center agents all say cancelling an award ticket I booked requires a City Office to do it. Has anyone had luck getting in touch with any TK city office by either phone or email recently? Feels like rotating down the world list at this point, hoping any of them will ever pick up/respond...
leafysky is offline  
Old Apr 3, 2022, 11:02 am
  #2  
 
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 407
Originally Posted by leafysky
I've been trying to hunt down a TK office that will actually respond, since the call center agents all say cancelling an award ticket I booked requires a City Office to do it. Has anyone had luck getting in touch with any TK city office by either phone or email recently? Feels like rotating down the world list at this point, hoping any of them will ever pick up/respond...
In my experience don t bother trying to call or email a sales office, more often than not you'll get one of the following answer:

- call customer service call center

- fill a feedback form


You will likely end up on a loop, because the feedback form answer will be to call the call center or contact a sales office, etc...

The only solution I found was to keep calling until you get lucky, talking to an agent willing/able to fulfill your request.

Good luck.
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Alfredbali is offline  
Old Apr 4, 2022, 1:51 am
  #3  
 
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,855
TLV office is working. Long telephone wait time of about an hour.
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flyerby is offline  
Old Apr 4, 2022, 6:57 pm
  #4  
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Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,492
As a reference pint, the CPH/BKLL office works very efficiently - willl respond quickly to emails. But I'm not sure if they are prepared to help you if there is no connection to Denmark/your ticket does not originate in Denmark
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SK AAR is offline  
Old Apr 6, 2022, 9:15 am
  #5  
 
Join Date: Aug 2015
Location: HNL
Programs: AS MVPG, Global Entry
Posts: 770
Originally Posted by SK AAR
As a reference pint, the CPH/BKLL office works very efficiently - willl respond quickly to emails. But I'm not sure if they are prepared to help you if there is no connection to Denmark/your ticket does not originate in Denmark
Thanks for the tip here. I had sent an email to the LAX office which went unanswered. Sent it off to CPH and got a response within a few hours.
Taoyuan is offline  

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