777 returns to USA destinations in June
Apr 18, 2021, 9:47 pm
#31
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
OK, I am getting pissed off at TK now... I tried to simply rebook onto the same CGK - IST flight and then the TK 7 one later on that day. When I tried to rebook through the website, I got this message:
I HATE USING THE ****ING PHONE. How can I resolve this without talking with anybody over the phone?
I HATE USING THE ****ING PHONE. How can I resolve this without talking with anybody over the phone?
If you haven't pressed that button and the website/app doesn't function, then unfortunately you would need to call as the fare difference would need to be manually waived for you. The online change tool does not work for some cases.
By the way, if you have booked through a third party travel agent or an OTA, you would need to contact them.
Apr 18, 2021, 10:05 pm
#32
Join Date: Feb 2018
Programs: Whatever is cheapest
Posts: 90
Have you mistakenly pressed any button like the "confirm the changes" button. If you mistakenly did, the system would recognize that you accepted what the system gave you and would ask a fare difference and there is no way back if you did this huge mistake.
If you haven't pressed that button and the website/app doesn't function, then unfortunately you would need to call as the fare difference would need to be manually waived for you. The online change tool does not work for some cases.
By the way, if you have booked through a third party travel agent or an OTA, you would need to contact them.
If you haven't pressed that button and the website/app doesn't function, then unfortunately you would need to call as the fare difference would need to be manually waived for you. The online change tool does not work for some cases.
By the way, if you have booked through a third party travel agent or an OTA, you would need to contact them.
After the dismal Jakarta phone line experience, I used my mobile carrier's VOIP to call the US number and confirmed my changes that way. I received a rather oddly worded email confirmation, but everything is fine on the ticket itself.
Last edited by infrequently; Apr 18, 2021 at 10:27 pm
Apr 19, 2021, 9:13 am
#33
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Thank you for the quick reply. I booked via the Turkish Airlines website, which is why I expected to be able to manage the necessary changes via the website. I have tried calling the Jakarta office three times now, and it sounds like a human agent is hanging up on me. The menu says to "press 1 for ticketing", (or other options). I press 1, and then I hear the click of the line hanging up.
After the dismal Jakarta phone line experience, I used my mobile carrier's VOIP to call the US number and confirmed my changes that way. I received a rather oddly worded email confirmation, but everything is fine on the ticket itself.
After the dismal Jakarta phone line experience, I used my mobile carrier's VOIP to call the US number and confirmed my changes that way. I received a rather oddly worded email confirmation, but everything is fine on the ticket itself.
Handling stuff with TK might be painful on some occasions.
Apr 22, 2021, 1:26 am
#34
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,068
YYZ going to 6 days/week
I was surprised to get a sched change for YYZ-IST for August cancelling the Sat departure ex YYZ. Showing a 777. Just a data point.
Apr 26, 2021, 7:04 am
#35
Join Date: Feb 2018
Programs: Whatever is cheapest
Posts: 90
Fwiw, I just got a schedule change notice for tk57 in mid-June from CGK to IST... It is only a 5 minute change, but the equipment went from 777 to A350. Of course, they can always make more switches in the next few weeks, but it will be interesting to fly on new metal if the current arrangement sticks
Apr 28, 2021, 3:01 pm
#36
Join Date: Jun 2020
Location: IAH
Programs: Hilton Diamond; UA Gold; Marriott Gold; Accor Gold;
Posts: 232
I am on TK33 (IST-IAH); set for early July, which was a 777 when I booked, now is 787 (which is what is currently flying). Never flown TK so not sure if a plus or a minus. I guess I will need to consider seats that will require a call to TK cs.
also, per the expert flyer site, (as of now) I hold the only two tickets on this flight! WOW
I too was not notified of a schedule change ( 5 minutes) on TK 731 (MLE-IST) also in early July. I am now thanks to this thread.
also, per the expert flyer site, (as of now) I hold the only two tickets on this flight! WOW
I too was not notified of a schedule change ( 5 minutes) on TK 731 (MLE-IST) also in early July. I am now thanks to this thread.
Last edited by tex1721; Apr 28, 2021 at 3:29 pm
May 24, 2021, 10:08 pm
#37
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
TK 80 SFO-IST early September was just changed from 777 to 789 ... not sure if I am happy about this or not. I have spent plenty of hours/days on their 777/333 SFO-IST-JNB CPT-IST-SFO..... I am eager to experience their 789 and it posses an interesting dilemma where to sit while traveling with my spouse. The prior 777 2K 2J was mapped to 2K 2G, and for the time being I am thinking of keeping them - if the change of equipment stays I might change us to middle seats together. So far our IST-ATH is still on 777. I have always wondered how TK can justify to fly 777 to ATH.
--HAF
--HAF
May 25, 2021, 1:30 am
#38
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
TK 80 SFO-IST early September was just changed from 777 to 789 ... not sure if I am happy about this or not. I have spent plenty of hours/days on their 777/333 SFO-IST-JNB CPT-IST-SFO..... I am eager to experience their 789 and it posses an interesting dilemma where to sit while traveling with my spouse. The prior 777 2K 2J was mapped to 2K 2G, and for the time being I am thinking of keeping them - if the change of equipment stays I might change us to middle seats together. So far our IST-ATH is still on 777. I have always wondered how TK can justify to fly 777 to ATH.
--HAF
--HAF
May 27, 2021, 8:31 am
#39
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
The 777-300ER flight to Athens is between the arrival block of transatlantic arrivals and departures to the Far East so instead of the aircraft sitting at IST for 8 hours, TK uses them on the ATH route, which also allows large freight to be carried to Athens when needed.