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TK starting to charge for Seating in International Flights ( 2021 & onwards )

TK starting to charge for Seating in International Flights ( 2021 & onwards )

Old Dec 13, 20, 4:47 am
  #16  
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Join Date: Nov 2018
Location: Istanbul, Turkey
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Originally Posted by DaveS View Post
Yes, the glitch I was referring to was when it initially asked for payment against my own seat selection. I fully expected the fee on my wifes booking. On my own booking, it also priced in USD for all seats the first time round. On the second time it priced GBP for the exit seats. It looks like the app did not correctly look at my account the first time - I was fully logged in both times. This must be the app equivalent of HUACA.
Thanks for clarifying.
We all know that TK IT isn't the best.
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Old Dec 13, 20, 5:04 am
  #17  
 
Join Date: Oct 2012
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Originally Posted by ISTFlyer View Post
Thanks for clarifying.
We all know that TK IT isn't the best.
I came to TK from BMI after a status match. TK IT was definitely a step up up from BMI, though more often than not the BMI failings worked in your favour. Anyway, I could not name an airline that has flawless IT systems. Certainly not BA - their failings have been very public. And as for my last bookings with ET... Thankfully their sales office was next door!
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Old Dec 18, 20, 8:24 am
  #18  
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TK has had for many years the WORST possible priority for its Elite passengers regarding Emergency Exit seats. Forgetting the fact that these should be free for at least their top tier elites, the way that they run their married segments and algorithm's mean that for example, an Elite Plus buying a last minute full Y fare is unable to even pay for an Emergency Exit seat, and is forced to ask for (and hope) one at the airport. So let's pretend that this is in a non-covid, time, a $1200 dollar Y RT IST-LHR-IST. Meanwhile a no status passenger might be flying ClUJ (or wherever......Kharkiv, SOF, etc.) on a $200 RT ticket, that passenger will be able to snag an emergency exit seat FOR FREE at check in, and may have checked in 2, 4, or even 12 hours before the Elite Plus passenger could even get to the airport to get such a seat. Worse, in my observation many of the out stations manned by third party people will just give these away seemingly at random, and often to people who speak neither English or Turkish. The system is garbage.

Also, god forbid that you PAY for an EE seat and then TK changes the aircraft...............very often teh computer will not catch this and instead of the EE aisle seat that you requested you will now be in a non EE seat, and in 8 our of 10 cases the local airport people will not care less and will do nothing to change things around.................and then have fun trying to get a refund if it is not fixed..........you can count on having to write dozens of e-mails and lots of stress................and this is how they treat their BEST customers................
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Old Dec 18, 20, 4:57 pm
  #19  
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Originally Posted by hfly View Post
TK has had for many years the WORST possible priority for its Elite passengers regarding Emergency Exit seats. Forgetting the fact that these should be free for at least their top tier elites, the way that they run their married segments and algorithm's mean that for example, an Elite Plus buying a last minute full Y fare is unable to even pay for an Emergency Exit seat, and is forced to ask for (and hope) one at the airport. So let's pretend that this is in a non-covid, time, a $1200 dollar Y RT IST-LHR-IST. Meanwhile a no status passenger might be flying ClUJ (or wherever......Kharkiv, SOF, etc.) on a $200 RT ticket, that passenger will be able to snag an emergency exit seat FOR FREE at check in, and may have checked in 2, 4, or even 12 hours before the Elite Plus passenger could even get to the airport to get such a seat. Worse, in my observation many of the out stations manned by third party people will just give these away seemingly at random, and often to people who speak neither English or Turkish. The system is garbage.

Also, god forbid that you PAY for an EE seat and then TK changes the aircraft...............very often teh computer will not catch this and instead of the EE aisle seat that you requested you will now be in a non EE seat, and in 8 our of 10 cases the local airport people will not care less and will do nothing to change things around.................and then have fun trying to get a refund if it is not fixed..........you can count on having to write dozens of e-mails and lots of stress................and this is how they treat their BEST customers................
This is a completely true assumption.

TK is not treating their own elites well in terms of emergency exit rows so it sometimes makes sense for me to fly another airline ( especially in long-haul where exit-row seats are $150 pp in TK ) that gives free exit-row seating ( for their own or alliance elites ). Leaving this aside, hfly 's point is completely true, as an ELPL member, I always ask for an exit row seat at check-in, and at IST departures, I generally get the answer, except for middle seats they are completely full. This is not because the passengers paid but because outstation agents are assigning these seats randomly to people who are flying XXX-IST-YYY which would check-in at his origin hours ago before I check in at IST.

For ex-outstation flights, if you're not one of the ones who go checking-in first, the situation is the same. As the seats are first come first served, passengers who go to the airport 3-4 hours before departure and wait until the counters open get those seats compared to elites that usually arrive within the 1-2 hours mark before the flight.

Plus, don't forget that TK is one of the rare airlines that does not have theoretical seating for elites. In most other carriers such as Lufthansa, British Airways, Swiss, Qatar Airways; if there are empty seats, the seat next to status passengers are blocked in Y for the convenience of the passenger and as a sign of an appreciation of the loyalty. What TK does is that there is no theoretical seating and an outstation agent could assign, two passengers next to an Elite or Elite Plus in a 3 seat block while a non-status one-time flyer could enjoy his own row to himself.

Let's also don't forget that some outstations that don't have TK's own system would also don't honor what seat you've chosen online during the reservation process as they can't see it. These are mostly outstations that OLCI is not possible.
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Old Dec 19, 20, 4:42 pm
  #20  
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Oh, and let's not forget about key seats in long haul business class! How many times as an Elite Plus have I wanted a first row seat in long haul business class, you know when I am paying top dollar for it, but not able to reserve a first row seat? Why is this? Because it is needed for an Emergency? No. Is it a Pilot seat? No. Is it for "security"? No. It is because more often than not it is reserved for the possibility of a VIP (and the definition of VIP is extremely flexible as it can be the wife or a cousin of a council member of a third tier Turkish town), but I will leave that alone.............but is instead reserved for a Pilot's wife or children! I have no problem with crew's family having flight rights, nor them flying upfront. However like on most other airlines they should NOT be flying positive space, and even if they are, they should NOT have the "pick" of the best seats.......They can have the middle seats towards the back of a 777 for example.

Regarding the patent idiocy of the EE seat situation for E+ passengers, I have had many conversations with "powers that be" at TK, and while all admit that it is NOT a good situation, when investigated I hear that it is being "worked on" and that it is a very "complex issue". I have been hearing this now for at least a decade. They have dropped the ball so many times that a canyon has formed where the ball drops.
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