Guide thread: Cv-19 ticketing, changes, rebooking, cancellation, open ticket options
Mar 27, 2021, 2:37 am
#136
Join Date: Jan 2013
Location: UK
Programs: BA Gold, Hilton Diamond
Posts: 804
Since the agent processed this within 10 minutes with no extra cost or any issues, I am guessing this is “by the book”.
I am not an expert at this since this is my first time long haul with TK.
Mar 27, 2021, 2:44 am
#137
Join Date: Feb 2014
Location: Munich
Programs: TK Elite, Hilton Diamond
Posts: 244
Probably what happened is that you were rebooked on a flight two days later and then the schedule change for the new offered flights happened which is causing a problem. If I were you, I would contact a sales office which is much easier to deal with when you find someone to help. If possible, I would suggest visiting a sales office in person.
That's my last option because I would like to make use of the flexible change policy that I can also change the route for free.
Mar 27, 2021, 2:48 am
#138
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,824
Hmmm. so you are not only requesting a date change (outside the -7/+30 days window) but also a free change of origin or destination? I can certainly understand why the TK agents are reluctant to accept that. Did you consider that maybe you are asking for too much?
Mar 27, 2021, 2:49 am
#139
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If possible, visit a sales office in person.
That is the most convenient way to figure out issues.
All English speaking hotlines use a pool system so it would make no difference which number you called.
That is the most convenient way to figure out issues.
All English speaking hotlines use a pool system so it would make no difference which number you called.
Mar 27, 2021, 2:52 am
#140
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
If there is a cancellation, the OP could do both at the same time but as I previously mentioned most likely the issue is because of a cancellation and a subsequent schedule change on the flights that TK offered the OP but the OP didn't accept.
Mar 27, 2021, 2:59 am
#141
Join Date: Feb 2014
Location: Munich
Programs: TK Elite, Hilton Diamond
Posts: 244
OPEN FOR NEW TRAVEL
Flexible Travel change offers a range of options!
If you have plans but have not yet confirmed your trip, purchase your ticket by December 31, 2021 (inclusive) and enjoy unlimited changing rights until March 31, 2022 (inclusive). You can change your ticket whenever you want. Unable to take that trip to London? You can change your route to Paris or Amsterdam!If your flight is cancelled Read more
You can change your ticket to a new flight or change it to an open ticket. You can also review return offers that add value to your ticket.- If you have not yet scheduled your trip, you can benefit from the change-to-open ticket right for flights operating until December 31, 2021 in the same class fare and without paying any additional fees
- If you have scheduled your new trip, you can change your ticket for a flight operating until December 31, 2021, and travel without being affected by the high volume of requests and fare changes.
- If you want to add value to the price of your purchased ticket, you can obtain a refund in Miles. In accordance with your request, 1,000 Miles will be transferred to your Miles&Smiles account for every 10 Euros of your ticket’s value.
- You can exchange your ticket with a voucher and gain 15% more value, and use the voucher for a future trip.
This is my first time that I heard about this "flight cancellation" policy that the flight number must not be the same and not operated anymore!
Mar 28, 2021, 2:07 am
#142
Join Date: Oct 2008
Location: SIN
Programs: UA Platinum, DL Platinum, AFKL Gold, Qatar Gold
Posts: 895
As expected, my DPS-IST-YUL booking for next week had major schedule changes (both segments got canceled).
The sales office contacted me via email and offered an option including Garuda Indonesia via CGK.
Could anyone confirm my understanding of the open ticket conversion option for invol change:
Thanks in advance
The sales office contacted me via email and offered an option including Garuda Indonesia via CGK.
Could anyone confirm my understanding of the open ticket conversion option for invol change:
- No fees when ready to issue new itinerary
- Allowed to rebook from any origin/destination within same region
- Allowed to rebook to any flights with same fare code (V - Economy)
- Allowed to rebook to any flight until March 31, 2022
Thanks in advance
Mar 28, 2021, 2:12 am
#143
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
As expected, my DPS-IST-YUL booking for next week had major schedule changes (both segments got canceled).
The sales office contacted me via email and offered an option including Garuda Indonesia via CGK.
Could anyone confirm my understanding of the open ticket conversion option for invol change:
Thanks in advance
The sales office contacted me via email and offered an option including Garuda Indonesia via CGK.
Could anyone confirm my understanding of the open ticket conversion option for invol change:
- No fees when ready to issue new itinerary
- Allowed to rebook from any origin/destination within same region
- Allowed to rebook to any flights with same fare code (V - Economy)
- Allowed to rebook to any flight until March 31, 2022
Thanks in advance
Allowed to rebook to any flights in the same cabin ( Economy )
Just reply the sales office and ask them to convert your ticket to an open ticket and contact them back when you are ready to use your ticket.
Mar 28, 2021, 2:22 am
#144
Join Date: Oct 2008
Location: SIN
Programs: UA Platinum, DL Platinum, AFKL Gold, Qatar Gold
Posts: 895
Your understanding is correct except;
Allowed to rebook to any flights with same fare code (V - Economy)
Allowed to rebook to any flights in the same cabin ( Economy )
Just reply the sales office and ask them to convert your ticket to an open ticket and contact them back when you are ready to use your ticket.
Allowed to rebook to any flights in the same cabin ( Economy )
Just reply the sales office and ask them to convert your ticket to an open ticket and contact them back when you are ready to use your ticket.
Mar 28, 2021, 2:46 am
#145
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Mar 29, 2021, 7:42 am
#146
Join Date: Feb 2015
Programs: A3 *G
Posts: 31
I have a business class ticket CPH-IST-SEZ RT for July.
There was a schedule change. Flight IST-SEZ was moved two days forward. I was offered a standard options which are refund, rebooking, or changing to open ticket.
As I'm polish citizen I tried to change Copenhagen to Warsaw but was told that this is not the same area and Copenhagen can only be changed to Aalborg or Billund.
I did not try to change date of flights so I do not think I ask too much.
My question is : should I try another agent, Warsaw office or changing to Warsaw is impossible?
There was a schedule change. Flight IST-SEZ was moved two days forward. I was offered a standard options which are refund, rebooking, or changing to open ticket.
As I'm polish citizen I tried to change Copenhagen to Warsaw but was told that this is not the same area and Copenhagen can only be changed to Aalborg or Billund.
I did not try to change date of flights so I do not think I ask too much.
My question is : should I try another agent, Warsaw office or changing to Warsaw is impossible?
Mar 29, 2021, 7:47 am
#147
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I have a business class ticket CPH-IST-SEZ RT for July.
There was a schedule change. Flight IST-SEZ was moved two days forward. I was offered a standard options which are refund, rebooking, or changing to open ticket.
As I'm polish citizen I tried to change Copenhagen to Warsaw but was told that this is not the same area and Copenhagen can only be changed to Aalborg or Billund.
I did not try to change date of flights so I do not think I ask too much.
My question is : should I try another agent, Warsaw office or changing to Warsaw is impossible?
There was a schedule change. Flight IST-SEZ was moved two days forward. I was offered a standard options which are refund, rebooking, or changing to open ticket.
As I'm polish citizen I tried to change Copenhagen to Warsaw but was told that this is not the same area and Copenhagen can only be changed to Aalborg or Billund.
I did not try to change date of flights so I do not think I ask too much.
My question is : should I try another agent, Warsaw office or changing to Warsaw is impossible?
If it doesn't work, speak to another agent or contact a sales office.
Mar 29, 2021, 6:12 pm
#148
Join Date: Aug 2016
Programs: Etihad Guest, Emirates Skywards
Posts: 9
Is it possible to enter Turkey in Istanbul when arriving from Sao Paulo, I am due to travel back to Ireland next week but I need to mandatory quarantine in a hotel costing a huge amount, I'd rather spend 2 weeks in Turkey than give the money for an involuntary hotel quarantine.
Mar 30, 2021, 1:59 am
#149
Join Date: Feb 2015
Programs: A3 *G
Posts: 31
I'll try contact their office in Warsaw.
Mar 30, 2021, 4:15 am
#150
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Is it possible to enter Turkey in Istanbul when arriving from Sao Paulo, I am due to travel back to Ireland next week but I need to mandatory quarantine in a hotel costing a huge amount, I'd rather spend 2 weeks in Turkey than give the money for an involuntary hotel quarantine.