Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Mar 14, 2020, 4:11 am
#62
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Mar 14, 2020, 6:37 am
#63
Join Date: Mar 2015
Location: MUC
Programs: TK M&S Elite+, Qatar Platinum
Posts: 108
„Europe Flights:
Our flights with Germany, France, Spain, Norway, Denmark, Belgium, Sweden, Austria and Holland as departure point are suspended April 17, 2020.
You can obtain the most up-to-date information regarding your flights from our flight status page using your flight number or route.“
https://www.turkishairlines.com/en-d...irus-outbreak/
Mar 14, 2020, 6:58 am
#64
Join Date: Mar 2013
Location: CDG
Programs: TK Elite
Posts: 1,611
Mar 14, 2020, 5:28 pm
#65
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
Bit confused here. We booked paid Business class tickets in Jan 2020 for our Istanbul and Africa trip leaving Sept 3 2020 from Toronto YYZ. If I cancel this trip do I get a flight credit or full Refund?? I booked this on TK website.
Mar 14, 2020, 5:36 pm
#66
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
No free cancellation unless one of the flights are canceled or the country that you're traveling has a special waiver.
Mar 14, 2020, 6:32 pm
#67
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
But I am reading anyone who Bought tickets before March 2020 may cancel. So Unless TK cancels flights to Kenya or Flights to Canada I wont get a full refund???
Mar 14, 2020, 6:39 pm
#68
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
I don't see anything about TK offering a free refund. This is the policy for countries that flights are still being operated. You would be able to cancel your flight but you won't get a refund ( unless you decide to pay the cancellation fee ), you could turn it to an open-jaw ticket or you could change it to another date.
So yes, if your ticket is not fully flexible, unless TK invents some waiver to Canada and Kenya for your travel dates, no full refund.
https://www.turkishairlines.com/en-tr/zero-change-fee/
So yes, if your ticket is not fully flexible, unless TK invents some waiver to Canada and Kenya for your travel dates, no full refund.
https://www.turkishairlines.com/en-tr/zero-change-fee/
For tickets* purchased before March 31, 2020, for flights taking place up to December 31, 2020 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport) we are charging a Zero Change Fee. If you still do not know your exact date to fly, you can cancel the reservation and keep your ticket as an open ticket to use later. When you request a change for your ticketed flight, your first change will be applied free of charge. If your travel plans change, use your Zero Change Fee privilege and enjoy the flexible flight opportunity.
*The offer does not cover domestic flights within Turkey and flights to/from Ercan Airport.
*The offer does not cover domestic flights within Turkey and flights to/from Ercan Airport.
Terms and Conditions
- Valid for tickets purchased on or before March 31, 2020.
- Valid on flights operated by Turkish Airlines until December 31, 2020 (included).
- Valid on flights where the new trip is completed until February 28, 2021 (included).
- In order for the transaction to be processed with a Zero Change Fee or to change the ticket with an open one, cancellation of the reservations should take place until May 31, 2020. If the travel date on the ticket is earlier than May 31, 2020, cancellation of the tickets must be before the flight time of the trip.
- Domestic flights in Turkey and flights to/from Ercan Airport are not included.
- Fare differences that may be incurred due to the change request will be collected from our passengers.
- Change requests can be made through the Turkish Airlines Sales Offices and agencies from which the ticket was purchased.
- Reservation cancellations can be made through the call center, Turkish Airlines Sales Offices and agencies from which the ticket was purchased.
Mar 14, 2020, 7:09 pm
#69
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 845
I am a Swedish citizen but green card holder living in the US. Have not been to any of the banned countries the last year. Will I still be able to board my LAX-IST flight and enter Turkey? Don't want to risk getting denied when checking in as I am supposed to travel in a week to IST.
Mar 15, 2020, 2:46 am
#70
Join Date: Apr 2005
Location: YYZ
Programs: Aeroplan, TD.
Posts: 467
I don't see anything about TK offering a free refund. This is the policy for countries that flights are still being operated. You would be able to cancel your flight but you won't get a refund ( unless you decide to pay the cancellation fee ), you could turn it to an open-jaw ticket or you could change it to another date.
So yes, if your ticket is not fully flexible, unless TK invents some waiver to Canada and Kenya for your travel dates, no full refund.
https://www.turkishairlines.com/en-tr/ze
So yes, if your ticket is not fully flexible, unless TK invents some waiver to Canada and Kenya for your travel dates, no full refund.
https://www.turkishairlines.com/en-tr/ze
Thanks for that info.
Mar 15, 2020, 5:08 am
#72
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,071
I am a Swedish citizen but green card holder living in the US. Have not been to any of the banned countries the last year. Will I still be able to board my LAX-IST flight and enter Turkey? Don't want to risk getting denied when checking in as I am supposed to travel in a week to IST.
You are always welcome here in Sweden!
Mar 16, 2020, 7:49 am
#74
Join Date: Mar 2005
Location: Sunny Singapore
Programs: TG*G, SQ, QF
Posts: 910
So I am a UK passport holder with Singapore residency. I held a one way J redemption AMS-IST-SIN with departure from AMS around 8pm this evening.
On Saturday morning TK notified me they had cancelled all flights from AMS. Unable to get through on the phone I travelled out to the TK desk at Schipol and was re-booked LGW-IST-SIN.
At my own cost I bought a BA flight AMS-LGW and paid for the Hilton overnight at LGW. However at check in this morning at LGW I was denied boarding as I have been in AMS within the last 14 days.
I have asked the TK check in staff (actually Menzies) about re-booking on alternative airlines to SIN but I just get a shrug and told to call the customer helpline (which doesn't get answered and in any case is not a game I want to play, being on hold for hours on a roaming Singapore mobile..)
I have now booked a new ticket LHR-SIN this evening on SQ and hopefully it will be 3rd time lucky for actually being able to get home. However I am curious given the above scenario and in particular having already travelled from AMS to LGW at their behest, are TK liable for anything other than refunding my miles for the original ticket. Or am I just out of luck and left to try and pick the peices via my travel insurance. ..
On Saturday morning TK notified me they had cancelled all flights from AMS. Unable to get through on the phone I travelled out to the TK desk at Schipol and was re-booked LGW-IST-SIN.
At my own cost I bought a BA flight AMS-LGW and paid for the Hilton overnight at LGW. However at check in this morning at LGW I was denied boarding as I have been in AMS within the last 14 days.
I have asked the TK check in staff (actually Menzies) about re-booking on alternative airlines to SIN but I just get a shrug and told to call the customer helpline (which doesn't get answered and in any case is not a game I want to play, being on hold for hours on a roaming Singapore mobile..)
I have now booked a new ticket LHR-SIN this evening on SQ and hopefully it will be 3rd time lucky for actually being able to get home. However I am curious given the above scenario and in particular having already travelled from AMS to LGW at their behest, are TK liable for anything other than refunding my miles for the original ticket. Or am I just out of luck and left to try and pick the peices via my travel insurance. ..
Mar 16, 2020, 2:29 pm
#75
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
As of 8:00 a.m. on 17 March 2020, flights to/from the UK, Switzerland, Saudi Arabia, Egypt, Ireland and the United Arab Emirates will be suspended.