Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Mar 11, 2020, 3:55 am
#31
Join Date: Feb 2019
Location: ZRH
Programs: SK*G, OW S
Posts: 128
I am currently in Madrid (and planning to spend here the next 10 days), however I have an upcoming trip to Japan and later on to HK on TK but departing from CPH. Today HK has said that they’ll quarantine anyone that has been in Madrid for the last 14 days (which checking my calendar would be the case for me). With that, it wouldn’t simply make sense making this trip anymore for me. Would it be possible in this case to get a refund from TK?
Mar 11, 2020, 4:28 am
#32
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Original Poster
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
I am currently in Madrid (and planning to spend here the next 10 days), however I have an upcoming trip to Japan and later on to HK on TK but departing from CPH. Today HK has said that they’ll quarantine anyone that has been in Madrid for the last 14 days (which checking my calendar would be the case for me). With that, it wouldn’t simply make sense making this trip anymore for me. Would it be possible in this case to get a refund from TK?
https://www.turkishairlines.com/en-i...irus-outbreak/
Mar 11, 2020, 12:06 pm
#33
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I am currently in Madrid (and planning to spend here the next 10 days), however I have an upcoming trip to Japan and later on to HK on TK but departing from CPH. Today HK has said that they’ll quarantine anyone that has been in Madrid for the last 14 days (which checking my calendar would be the case for me). With that, it wouldn’t simply make sense making this trip anymore for me. Would it be possible in this case to get a refund from TK?
https://www.turkishairlines.com/en-int/zero-change-fee/
Mar 11, 2020, 12:08 pm
#34
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
You are flying TK to NRT from CPH, and TK hasn't cancelled flights to Japan, unless you are flying with them from HKG and back then you might have a chance of getting a refund. However you should be able to change your flight to a later day under this policy:
https://www.turkishairlines.com/en-int/zero-change-fee/
https://www.turkishairlines.com/en-int/zero-change-fee/
- For tickets purchased on and before 5th of March 2020, valid only if the change request is done before 16th of March 2020
Source: The link that nacho provided
Mar 11, 2020, 12:35 pm
#35
Join Date: Feb 2019
Location: ZRH
Programs: SK*G, OW S
Posts: 128
The zero change fee only applies to
So be quick to change your flights if you want
Source: The link that nacho provided
So be quick to change your flights if you want
Source: The link that nacho provided
Mar 11, 2020, 12:47 pm
#36
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I’ll have a look at it. However the problem is that HK won’t let me in once I arrive from Japan as my passport is both, Spanish and issued in Madrid and I am in fact living in Madrid now as per the latest policy is either quarentining for 15 days or denying entrance to anyone that has been in Madrid in the last 15 days (as would be my case)
TK doesn't care where you are going next, what they can see is that you booked a flight with them from CPH to NRT, maybe you have a chance if you are flying with them HKG-CPH. In fact I don't even know if the Danish government is going to impose any quarantine measures, check their news conference at 20:30.
Mar 11, 2020, 12:58 pm
#37
Join Date: Feb 2019
Location: ZRH
Programs: SK*G, OW S
Posts: 128
Not sure if HK will impose self-quarantine for pax coming from Japan in the next weeks, Japan has suspended visa free travel for HK people.
TK doesn't care where you are going next, what they can see is that you booked a flight with them from CPH to NRT, maybe you have a chance if you are flying with them HKG-CPH. In fact I don't even know if the Danish government is going to impose any quarantine measures, check their news conference at 20:30.
TK doesn't care where you are going next, what they can see is that you booked a flight with them from CPH to NRT, maybe you have a chance if you are flying with them HKG-CPH. In fact I don't even know if the Danish government is going to impose any quarantine measures, check their news conference at 20:30.
Mar 11, 2020, 1:11 pm
#38
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Mar 11, 2020, 1:18 pm
#39
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
Both had minor schedule changes, iirc TK refund even non-refundable tickets in these cases.
Mar 11, 2020, 6:27 pm
#40
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Mar 12, 2020, 5:17 am
#41
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
From Wiki...
to change the ticket to Nov. Is that possible before March 16 for Free ?
Please advise....
- For tickets purchased on and before 5th of March 2020, valid only if the change request is done before 16th of March 2020
- Valid for tickets to be reserved and purchased between March 6 and March 24, 2020.
to change the ticket to Nov. Is that possible before March 16 for Free ?
Please advise....
Mar 12, 2020, 5:20 am
#42
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
From Wiki...
to change the ticket to Nov. Is that possible before March 16 for Free ?
Please advise....
- For tickets purchased on and before 5th of March 2020, valid only if the change request is done before 16th of March 2020
- Valid for tickets to be reserved and purchased between March 6 and March 24, 2020.
to change the ticket to Nov. Is that possible before March 16 for Free ?
Please advise....
Mar 12, 2020, 6:02 am
#44
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Mar 12, 2020, 6:38 am
#45
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I called TK a couple of hours ago and they told me to wait because TK is going to make an announcement regarding the flights to and from the US later today. I have a TATL flight with TK from the EU on April 1 so I'm affected too.