Mar 4, 2020, 11:15 pm
Last edit by: ISTFlyer
As 7 November 2020, The options if your travel is affected and the informations about refunds parts are moved to the new guide thread specific to the topic.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/2028156-guide-thread-cv-19-ticketing-changes-rebooking-cancellation-open-ticket-options.html
PLEASE LOOK AT THIS LINK TO FIND INFORMATION ABOUT SALES OFFICES AND TK HOTLINE NUMBERS.
Up to date info on TK cancellations and refund/re-booking conditions: https://www.turkishairlines.com/en-be/announcements/coronavirus-outbreak/
This thread would continue to provide information about potential border closures, major schedule changes, and any restrictions on TK flights in the future.
Given the fast moving situation please check the TK website. Information in this thread is just guidance and may not be complete or already outdated.
The current situation is stressful and worrying for many of us, please remain friendly and calm. FT members can only give suggestions, they are not representatives of Turkish Airlines.
CURRENT SITUATION ABOUT CORONAVIRUS RELATED RESTRICTIONS
TK and AnadoluJet have resumed domestic flights on 1 June 2020. Almost all domestic routes have been resumed with reduced frequencies.
TK and AnadoluJet have resumed international flights on 11 June 2020. Please consider the short-haul operations and long-haul operations threads for more details on operating routes.
* Be aware that restrictions may change at any time. Please keep in touch with the information of missions in Turkey and information on the Turkish Airlines website if you're planning to travel in the upcoming days/weeks.
Currently there are no restrictions to enter Turkey or to transfer at Turkey. There is also no COVID test requirement for both entering Turkey and transit ( unless you are departing from Pakistan or your arrival country asks for one ) and no quarantine upon entering Turkey.
Some countries have not opened their airports for passenger flights from/to Turkey so Turkish Airlines is not operating to all of their destinations. More information could be found in the respective threads.
Coronavirus: Flight cancellations and entry restrictions
Mar 25, 2020, 10:37 am
#151
Join Date: Feb 2019
Location: ZRH
Programs: SK*G, OW S
Posts: 128
How do you know it is being applied from today? Have they already posted it on the website?
Edit: just seen the link posted in the thread
Edit: just seen the link posted in the thread
This add. 15% in vouchers or 1000 points/10 EUR is a new policy applied from today - if you cancelled prior to this date; bad luck and there is nothing to do about it. No need to be annoyed; there is no way anyone could tell that this policy was coming.
I for myself cancelled a 1200 EUR ticket last week (admittedly not due to flight suspension but due to schedule change) - that could have potentially netted me 120.000 points.
I for myself cancelled a 1200 EUR ticket last week (admittedly not due to flight suspension but due to schedule change) - that could have potentially netted me 120.000 points.
Mar 25, 2020, 10:58 am
#152
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
You just know the vouchers will be difficult to use, I'd rather take the cash and hope that a future flight is 15% cheaper or whatever. As for the miles.......I have enough from normal flying......... I don't "buy" miles.Glad that I refunded my tickets when I did.
Mar 25, 2020, 10:48 pm
#154
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
They are not, however, you could keep them with a confirmed date change rather than converting your ticket to an open-jaw, in order not to make them expire. Also, these changes should be made through a sales office in order not to lose the vouchers.
Mar 26, 2020, 3:34 am
#156
Join Date: Nov 2010
Location: zurich
Programs: Miles&Smiles Gold
Posts: 509
You can choose between the two https://www.turkishairlines.com/en-t...turn-requests/
So I would get 100 000 miles ??? Thats a lot.
My flights are not yet cancelled or changed. So I have to wait.
But my question is do I get the miles too when I did not book the ticket direct via turkishairlines? Mine is booked over an OTA.
Mar 26, 2020, 3:44 am
#157
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
This is an amazing offer. I have an an OSL-DPS ticket in C in begining of May. The price of the ticket was 1000 Euro.
So I would get 100 000 miles ??? Thats a lot.
My flights are not yet cancelled or changed. So I have to wait.
But my question is do I get the miles too when I did not book the ticket direct via turkishairlines? Mine is booked over an OTA.
So I would get 100 000 miles ??? Thats a lot.
My flights are not yet cancelled or changed. So I have to wait.
But my question is do I get the miles too when I did not book the ticket direct via turkishairlines? Mine is booked over an OTA.
However, be aware that you get 100000 miles but a small reminder that OSL-DPS r/t ticket is 90000 miles + tax, and if you decide to take the mileage offer, you lose your rights on your original ticket.
It's not original routing + 100000 miles.
For your case, you could only choose one of the options below;
1- Original routing on another date regardless of the fare difference
2- A voucher worth 1150 EUR on TK flights that you could use it for yourself
3- 100000 miles
4- A full refund which would be given 2 months after the pandemic ends.
Mar 26, 2020, 4:00 am
#158
Join Date: Nov 2010
Location: zurich
Programs: Miles&Smiles Gold
Posts: 509
At the first point, I thought in the same way you did.
There seems to be no restriction on whether you booked the ticket directly or not.
However, be aware that you get 100000 miles but a small reminder that OSL-DPS r/t ticket is 90000 miles + tax, and if you decide to take the mileage offer, you lose your rights on your original ticket.
It's not original routing + 100000 miles.
For your case, you could only choose one of the options below;
1- Original routing on another date regardless of the fare difference
2- A voucher worth 1150 EUR on TK flights that you could use it for yourself
3- 100000 miles
4- A full refund which would be given 2 months after the pandemic ends.
There seems to be no restriction on whether you booked the ticket directly or not.
However, be aware that you get 100000 miles but a small reminder that OSL-DPS r/t ticket is 90000 miles + tax, and if you decide to take the mileage offer, you lose your rights on your original ticket.
It's not original routing + 100000 miles.
For your case, you could only choose one of the options below;
1- Original routing on another date regardless of the fare difference
2- A voucher worth 1150 EUR on TK flights that you could use it for yourself
3- 100000 miles
4- A full refund which would be given 2 months after the pandemic ends.
All the offers are very generous from TK.
Thank you.
But I still prefer the miles. So I can use it also with other airlines than TK. I just checked again the ticket price. It was 1500 Euro and not 1000.
The voucher is also nice. But I think to apply the voucher will be a mess, as I know the IT of TK.
Mar 26, 2020, 4:06 am
#159
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
All the offers are very generous from TK.
Thank you.
But I still prefer the miles. So I can use it also with other airlines than TK. I just checked again the ticket price. It was 1500 Euro and not 1000.
The voucher is also nice. But I think to apply the voucher will be a mess, as I know the IT of TK.
Thank you.
But I still prefer the miles. So I can use it also with other airlines than TK. I just checked again the ticket price. It was 1500 Euro and not 1000.
The voucher is also nice. But I think to apply the voucher will be a mess, as I know the IT of TK.
Mar 26, 2020, 4:13 am
#160
Join Date: Nov 2010
Location: zurich
Programs: Miles&Smiles Gold
Posts: 509
If the ticket is 1500 EUR, it would be a smart movement to take the miles but a reminder that after things start to get normal, airlines would need some money and probably limited availability tickets for *A flights would probably rarely exist in order to sell more revenue tickets for their need of cash.
Gonna check Reward flights availability first.
Mar 26, 2020, 4:13 pm
#161
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
TK has decided to cancel New York flights and add Chicago flights.
From today till 17 April 2020, TK would only operate flights to; ( scheduled flights on international routes )
- Chicago
- Washington, DC
- Addis Ababa
- Hong Kong
- Moscow ( Would be dropped soon due to the new restrictions of Russia )
All domestic routes continue to operate with a reduced frequency.
From today till 17 April 2020, TK would only operate flights to; ( scheduled flights on international routes )
- Chicago
- Washington, DC
- Addis Ababa
- Hong Kong
- Moscow ( Would be dropped soon due to the new restrictions of Russia )
All domestic routes continue to operate with a reduced frequency.
Mar 26, 2020, 8:33 pm
#162
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Special waivers are active for passengers who intended to go to Euro 2020 or the Tokyo Olympics
Details
As the Tokyo 2020 Olympics are now postponed to 2021, our passengers with flights to Japan are offered the privilege to change or return their tickets, or change their tickets to open tickets.
You may use these privileges if your ticket was issued on or before March 24, 2020. The rights are valid
Change requests
Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until September 30, 2021, without any penalty.
Return requests
You can return your ticket in accordance with the fare rules specified on your ticket.
Change to open ticket
You can change your ticket to an open ticket, provided that the ticket is used by September 30, 2021, without paying an additional fee.
Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.
Due to the cancellation of Euro 2020, our passengers with flights to Italy and Azerbaijan are offered the privilege to change or return their tickets, or change their tickets to open tickets.
You may use these privileges if your ticket was issued on or before March 17, 2020. The rights are valid
Change requests
Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until July 10, 2021, without any penalty.
Return requests
You can return your ticket in accordance with the fare rules specified on your ticket.
Change to open ticket
You can change your ticket to an open ticket, provided that the ticket is used by July 10, 2021, without paying an additional fee.
Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.
Details
As the Tokyo 2020 Olympics are now postponed to 2021, our passengers with flights to Japan are offered the privilege to change or return their tickets, or change their tickets to open tickets.
You may use these privileges if your ticket was issued on or before March 24, 2020. The rights are valid
- Provided that you take action by July 31, 2020,
- For flights arriving in Japan between July 14, 2020 and August 9, 2020,
Change requests
Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until September 30, 2021, without any penalty.
Return requests
You can return your ticket in accordance with the fare rules specified on your ticket.
Change to open ticket
You can change your ticket to an open ticket, provided that the ticket is used by September 30, 2021, without paying an additional fee.
Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.
Due to the cancellation of Euro 2020, our passengers with flights to Italy and Azerbaijan are offered the privilege to change or return their tickets, or change their tickets to open tickets.
You may use these privileges if your ticket was issued on or before March 17, 2020. The rights are valid
- Provided you take action by July 20, 2020 (included),
- For flights arriving in Italy between June 09, 2020 and June 12, 2020,
- For flights arriving in Azerbaijan between June 15, 2020 and June 21, 2020,
Change requests
Provided that your new flight is the same fare class and in the same flight region, you can perform ticket changes for Turkish Airlines and AnadoluJet flights up to one year after your original ticket date, until July 10, 2021, without any penalty.
Return requests
You can return your ticket in accordance with the fare rules specified on your ticket.
Change to open ticket
You can change your ticket to an open ticket, provided that the ticket is used by July 10, 2021, without paying an additional fee.
Tickets can be changed via Turkish Airlines sales offices, our call center, and the agency from which the ticket was purchased.
Mar 27, 2020, 3:04 am
#163
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+
Posts: 3,654
I can see the logic behind this, but not the wisdom. It might look like it will protect the airline finances, but surely a credit card charge back would be possible if the flight was cancelled? No one is going to want to wait x+2 months, where x is unknown.
Mar 27, 2020, 3:09 am
#164
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I'm pretty sure that TK would claim that they are a merchant of Turkey and Turkish regulations would apply and refuse any kind of chargeback and refuse to pay the banks, credit card companies and travel agents before the pandemic has lifted and 2 months have already passed.
Mar 27, 2020, 3:44 am
#165
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+
Posts: 3,654
Yes, but the actual question would be would the bank/credit card company would pay the money back to the customer before getting it from Turkish Airlines.
I'm pretty sure that TK would claim that they are a merchant of Turkey and Turkish regulations would apply and refuse any kind of chargeback and refuse to pay the banks, credit card companies and travel agents before the pandemic has lifted and 2 months have already passed.
I'm pretty sure that TK would claim that they are a merchant of Turkey and Turkish regulations would apply and refuse any kind of chargeback and refuse to pay the banks, credit card companies and travel agents before the pandemic has lifted and 2 months have already passed.