EP Limitless Internet turned into 400MB. Is this new?
Jan 22, 2020, 12:12 pm
#1
Original Poster
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 487
EP Limitless Internet turned into 400MB. Is this new?
I am EP and fly regularly to the US or other long haul destinations. Every month. Sometimes two times a month.
I've always used my free wifi in economy without any problems. This time, on Jan 20th flight on IST-LAX, I couldn't log on after some hours. It prompted "you reached your session limit". One crew member said there was a problem with Elite/Elite+ users using internet. She took my name and TK number.
Today I received this email saying they are sorry etc. But this part is interesting.
"Ustelik Elite Plus bir üyemiz olarak, Economy Class’ta seyahat etseniz dahi, sunduğumuz internet hizmetinden kotalı ( 400 MB ) olarak faydalanma imkânına sahipsiniz."
While you are flying on Economy as EP, you can use internet with a limit of 400MB.
i dont think I've used that much to reach and over the limit but I didn't even know that there was a limit anyway. Interesting.
I've always used my free wifi in economy without any problems. This time, on Jan 20th flight on IST-LAX, I couldn't log on after some hours. It prompted "you reached your session limit". One crew member said there was a problem with Elite/Elite+ users using internet. She took my name and TK number.
Today I received this email saying they are sorry etc. But this part is interesting.
"Ustelik Elite Plus bir üyemiz olarak, Economy Class’ta seyahat etseniz dahi, sunduğumuz internet hizmetinden kotalı ( 400 MB ) olarak faydalanma imkânına sahipsiniz."
While you are flying on Economy as EP, you can use internet with a limit of 400MB.
i dont think I've used that much to reach and over the limit but I didn't even know that there was a limit anyway. Interesting.
Jan 22, 2020, 12:41 pm
#2
Join Date: Dec 2018
Posts: 310
I am EP and fly regularly to the US or other long haul destinations. Every month. Sometimes two times a month.
I've always used my free wifi in economy without any problems. This time, on Jan 20th flight on IST-LAX, I couldn't log on after some hours. It prompted "you reached your session limit". One crew member said there was a problem with Elite/Elite+ users using internet. She took my name and TK number.
Today I received this email saying they are sorry etc. But this part is interesting.
"Ustelik Elite Plus bir üyemiz olarak, Economy Class’ta seyahat etseniz dahi, sunduğumuz internet hizmetinden kotalı ( 400 MB ) olarak faydalanma imkânına sahipsiniz."
While you are flying on Economy as EP, you can use internet with a limit of 400MB.
i dont think I've used that much to reach and over the limit but I didn't even know that there was a limit anyway. Interesting.
I've always used my free wifi in economy without any problems. This time, on Jan 20th flight on IST-LAX, I couldn't log on after some hours. It prompted "you reached your session limit". One crew member said there was a problem with Elite/Elite+ users using internet. She took my name and TK number.
Today I received this email saying they are sorry etc. But this part is interesting.
"Ustelik Elite Plus bir üyemiz olarak, Economy Class’ta seyahat etseniz dahi, sunduğumuz internet hizmetinden kotalı ( 400 MB ) olarak faydalanma imkânına sahipsiniz."
While you are flying on Economy as EP, you can use internet with a limit of 400MB.
i dont think I've used that much to reach and over the limit but I didn't even know that there was a limit anyway. Interesting.
I have seen the limit as well. It was 400 mb for E+ and 1 gb for business class.
Jan 22, 2020, 1:38 pm
#4
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
This is news to me. Maybe I never went over the limit, not like the connection really works for anything but basic things.
Get in touch if you need anything around LAX, rozy !
Get in touch if you need anything around LAX, rozy !
Jan 22, 2020, 1:52 pm
#5
Join Date: Dec 2018
Posts: 310
This is news to me. Maybe I never went over the limit, not like the connection really works for anything but basic things.
Get in touch if you need anything around LAX, rozy !
Get in touch if you need anything around LAX, rozy !
Jan 22, 2020, 6:18 pm
#6
Join Date: Nov 2018
Location: Stuttgart
Programs: TK E+
Posts: 38
Nice to know.
I encountered the same session limit problem on 09.01 as EP in biz, and the same I didn't think I reached that much as 1gb. In a few days I will have my return trip and check if I can get a screenshot of the data usage limit.
I encountered the same session limit problem on 09.01 as EP in biz, and the same I didn't think I reached that much as 1gb. In a few days I will have my return trip and check if I can get a screenshot of the data usage limit.
Jan 23, 2020, 12:55 am
#7
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,238
On Jan 20, the Internet in Turkey (TTNET) crashed, and that’s probably why you couldn’t connect to the Internet. I couldn’t either when I was flying IST-IAD in the 20th until 6 pm Turkish time.
I have seen the limit as well. It was 400 mb for E+ and 1 gb for business class.
I have seen the limit as well. It was 400 mb for E+ and 1 gb for business class.
Jan 23, 2020, 3:41 am
#9
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,581
Jan 23, 2020, 5:55 am
#10
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
Also, listening to music via Spotify, Fizy, Pandora, etc... ( excluding downloaded music ) or downloading movies or TV shows will exceed the limit.
Jan 23, 2020, 8:52 am
#11
Join Date: Oct 2012
Location: Kent, UK
Programs: M&S Elite+
Posts: 3,649
One of the questions that came up on the x2/x3 miles promotion at the end of last year was about the data limit for EP. The correct answer then was Unlimited. So this limit must be new this year,
Sep 19, 2020, 1:24 pm
#13
Join Date: Apr 2019
Posts: 164
Reduced WiFi allowance
Probably it was already mentioned somewhere: TK has reduced the free onboard Internet allowance: 1GB for Business class (used to be unlimited) & 400MB for Elite/Elite Plus (used to be unlimited, regardless of the class of travel).
Sep 19, 2020, 2:46 pm
#14
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,185
It's already discussed here.
EP Limitless Internet turned into 400MB. Is this new?
The new quotas had been placed at the beginning of 2020 and this is not something new.
EP Limitless Internet turned into 400MB. Is this new?
The new quotas had been placed at the beginning of 2020 and this is not something new.
May 16, 2021, 6:52 am
#15
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,737
I’ve encountered the same problem now on several flights and I wonder if anyone has the same experience and perhaps a solution.
On my first TK flight of the day, everything works smoothly. I have 400 MB free WiFi and can log in and out to switch devices.
Then on my second flight, WiFi log in doesn’t work. There’s nothing wrong with the WiFi itself as I can use the TK website without problems. But it doesn’t accept my details and says “The connection is unsuccessful due to a technical reason. Connection will be provided as soon as possible”.
This then goes on and on throughout the second flight and the WiFi never works. Regardless of which device I use. Even the FA tried to log in on her own phone using my details but to no avail.
On my first TK flight of the day, everything works smoothly. I have 400 MB free WiFi and can log in and out to switch devices.
Then on my second flight, WiFi log in doesn’t work. There’s nothing wrong with the WiFi itself as I can use the TK website without problems. But it doesn’t accept my details and says “The connection is unsuccessful due to a technical reason. Connection will be provided as soon as possible”.
This then goes on and on throughout the second flight and the WiFi never works. Regardless of which device I use. Even the FA tried to log in on her own phone using my details but to no avail.