Expedia booking but can't find reservation.
Jun 24, 2019, 12:31 pm
#1
Original Poster
Join Date: Jul 2016
Programs: Avios, Emirates Skywards
Posts: 45
Expedia booking but can't find reservation.
I have booked a flight on Expedia on Turkish Airlines between Gatwick and Istanbul. I have a 6 digit booking ID but when I try and log in on Turkish Airlines website is says the reservation code cannot be found. Is this normal that I can't find the reservation? When I have an Expedia booking on other airlines I can usually log into the airline website immediately.
Jun 24, 2019, 12:37 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No, it is not normal at all.
Your PNR is not relevant. The question is whether you were ever ticketed. If you do not have an e-ticket receipt, you have nothing.
Call your TA, a.g. Expedia, and have them sort this.
Your PNR is not relevant. The question is whether you were ever ticketed. If you do not have an e-ticket receipt, you have nothing.
Call your TA, a.g. Expedia, and have them sort this.
Jun 24, 2019, 12:56 pm
#3
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
I have booked a flight on Expedia on Turkish Airlines between Gatwick and Istanbul. I have a 6 digit booking ID but when I try and log in on Turkish Airlines website is says the reservation code cannot be found. Is this normal that I can't find the reservation? When I have an Expedia booking on other airlines I can usually log into the airline website immediately.
Jun 24, 2019, 1:22 pm
#4
Join Date: Jul 2002
Posts: 3,642
There will be 2, 6 digit PNR IDs: One that is the system where Expedia executed and maintains the booking, and a second one in the Turkish Air reservation system. If you are using the Expedia PNR record locator, it will not come up in the Turkish Air system. That said, I would be trying to find my e-ticket confirmation, as that is your assurance that everything processed properly with your booking. Expedia customer service should be able to give you the TK record locator if you don't see it somewhere in your documentation.
Jun 24, 2019, 1:38 pm
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,825
You will not be able to look up tickets booked with third party like Exp on the TK webpage. It doesn't mean that there is something wrong with your booking or ticket and most likely you will be able to travel.
Jun 24, 2019, 1:48 pm
#6
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,331
Yeah you’re probably entering the Expedia PNR instead of the TK one. Look for the where it says Turkish XXXXXX. That will be your TK record locator.
Otherwise go to “your online itinerary” link from your email. It will take you to your booking in the Expedia website and your reservation. There’s a section that says “Ticket No” and just before each name in the reservation there would be a 13 digit number starting with 235. That’s your e-ticket number.
But since you’re saying this isn’t your first rodeo... I assume you know the difference between Expedia PNR and airline PNR. So it’s in all likelyhood a TK error in the website and it’s happened to me before as well. Or you haven’t been ticketed yet. Your itinerary link will have the answer.
Otherwise go to “your online itinerary” link from your email. It will take you to your booking in the Expedia website and your reservation. There’s a section that says “Ticket No” and just before each name in the reservation there would be a 13 digit number starting with 235. That’s your e-ticket number.
But since you’re saying this isn’t your first rodeo... I assume you know the difference between Expedia PNR and airline PNR. So it’s in all likelyhood a TK error in the website and it’s happened to me before as well. Or you haven’t been ticketed yet. Your itinerary link will have the answer.
Jun 24, 2019, 1:48 pm
#7
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
You can definitely look up third-party bookings on the TK website as long as you use the 13-digit ticket number. Just tried it myself for one of my bookings via Amex Travel.
Jun 24, 2019, 2:05 pm
#8
Join Date: Feb 2017
Location: FRA
Programs: M&M FTL, TK*EPL, A3*G, HH Diamond
Posts: 125
I have booked a flight on Expedia on Turkish Airlines between Gatwick and Istanbul. I have a 6 digit booking ID but when I try and log in on Turkish Airlines website is says the reservation code cannot be found. Is this normal that I can't find the reservation? When I have an Expedia booking on other airlines I can usually log into the airline website immediately.
Jun 25, 2019, 1:32 am
#10
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Expedia uses Worldspan GDS (part of Travelport). You need to look for a 6 digit TK number in Expedia confirmation e-mail. Worrdspan PNR number will not work as TK is on IBM Res3 reservation system.