Elite level not recognized
Apr 12, 2019, 4:34 am
#1
Original Poster
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
Elite level not recognized
Hello
just wanted to check if there are others that had the issue to get the elite card recognized by other airlines?
in boarding pass the number is correctly inserted by United but gold status does not appear.is this a known bug? First time that it happens to me...
thanks
just wanted to check if there are others that had the issue to get the elite card recognized by other airlines?
in boarding pass the number is correctly inserted by United but gold status does not appear.is this a known bug? First time that it happens to me...
thanks
Apr 12, 2019, 9:46 am
#4
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
The only time that my Elite status was not recognized was when I was flying TK 2 days after I become Elite. I had booked the ticket when I was Classic Plus and on the travel date I was Elite as both the TK website and the mobile app. However, my BP still indicated Classic Plus. However, it was a domestic flight that I flew alone so I had the same privileges except guesting some one at the lounge which didn't matter to me at that time.
For United I never had issues, even for reservations on hold my Elite status was always visible.
For United I never had issues, even for reservations on hold my Elite status was always visible.
Apr 13, 2019, 4:26 am
#6
Join Date: Mar 2019
Programs: TK Elite Plus / Star Alliance Gold ; AY Gold / One World Sapphire; Sixt Platinum
Posts: 34
I became Elite in October last year and this February my boarding passes still showed TK*S (TK Business Class ticket). I used TK's website to request customer service they update their database. By my next flight (March, econ class with SN), it was showing correctly (TK*G) & it's been ok ever since (LOT, Aegean, ...). So, I suggest you also contact TK's customer service. Also, when entering your FF number in any booking system, only use the number and not the TK prefix.
Apr 13, 2019, 12:36 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I became Elite in October last year and this February my boarding passes still showed TK*S (TK Business Class ticket). I used TK's website to request customer service they update their database. By my next flight (March, econ class with SN), it was showing correctly (TK*G) & it's been ok ever since (LOT, Aegean, ...). So, I suggest you also contact TK's customer service. Also, when entering your FF number in any booking system, only use the number and not the TK prefix.
Apr 13, 2019, 4:42 pm
#8
Join Date: Dec 2018
Location: US for now
Programs: Emirates Gold, Hilton Diamond, Marriott Platinum, IHG Platinum, Miles & Smiles Elite
Posts: 35
I have had the exact same issue last weekend. I ended up paying for bags and submitted a request for refund. Initially, United played games with me by saying that I haven't entered my TK number and my response was " How come the miles for this trip were credited into my TK account then?".
It was very frustrating because it was my first time flying UA so I was hoping to check out their lounge and enjoy the priority boarding...etc. I will never fly UA again after this experience.
It was very frustrating because it was my first time flying UA so I was hoping to check out their lounge and enjoy the priority boarding...etc. I will never fly UA again after this experience.
Apr 13, 2019, 5:23 pm
#9
Original Poster
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
Well, at the end I could sort this out.Agent was nice enough to help me and when arriving in US at a United check in machine I could easily enter my number again and when printed it come out as gold member.
so more or less a synchronization issue...
so more or less a synchronization issue...
Apr 13, 2019, 10:59 pm
#11
Join Date: Dec 2018
Location: US for now
Programs: Emirates Gold, Hilton Diamond, Marriott Platinum, IHG Platinum, Miles & Smiles Elite
Posts: 35
Apr 14, 2019, 7:40 am
#12
Original Poster
Join Date: Mar 2010
Location: MEX
Programs: TK G,UA *S
Posts: 1,137
Apr 14, 2019, 5:14 pm
#15
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528