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TK in IST: Thread #3 - Transit and Stopover Hotel, Touristanbul, Sleeping Rooms

TK in IST: Thread #3 - Transit and Stopover Hotel, Touristanbul, Sleeping Rooms

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Old Jan 4, 20, 9:33 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: IAN-UK
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This thread is created for passengers with long connections in Istanbul Airport for TK.

PLEASE READ THIS WIKI CAREFULLY (especially the hotel fine print) before posting questions.


TRANSIT HOTEL (different from Stopover hotel):

TK will provide a free hotel to international transfer passengers at IST if:

- Economy Class ticket: connecting time is 12 hours or longer
- Business Class ticket: connecting time is 9 hours or longer

AND this connection must be the shortest possible option. If there is a 3-hour layover available, but you choose the 13-hour one, you are not eligible for the free transit hotel. This also applies if the shorter connection is fully booked: you still won't get the free hotel if there is a theoretical, but sold out, shorter connection.

If you need a visa to enter Turkey, you need to secure it at your own expense.
TK have a pool of hotels that they contract with, it is unfortunately not possible to know which hotel you'll end up at until you are sitting on the bus. Business class passengeres generally get five star hotels and Economy Class passengers get four star hotels. See the list on the bottom of this wiki for usual locations.

Hotel Desk E-Mail Adress: [email protected] - it's generally not necessary to email them, you can just show up
click here for Hotel Desk location

Click here for full Transit Hotel terms/conditions


STOPOVER HOTEL (different from Transit Hotel):

If you are on a round-trip ticket to-from certain cities/countries (click here for the list) and choose a connection longer than 20 hours, TK will provide one night at a four star hotel for Economy Class tickets and two nights at a five star hotel for Business Class tickets.

At least 72 hours before your first flight, you must send an e-mail to the address that corresponds to your departure point on the list on this page (click here) and include your

full name
reservation code (PNR) or ticket number
date range for the anticipated accommodation
preferred room type (single, double or triple)
telephone and e-mail address

Visas and transfer to/from the airport are not covered by TK.

Click here for eligible origins/destinations and FAQ


TOURISTANBUL:

If you are on an international connection through IST and your connection time is 6-24 hours, you can take a free guided city tour. You must arrive at the hotel desk at least 30 minutes before the tours are scheduled to depart. After clearing immigration and leaving the baggage claim hall, turn right and go to the hotel desk (for location click here).

Touristanbul schedule and FAQ can be found here.


SLEEPING ROOMS:

Business Class and Elite Plus passengers on connections between 4 hours and 9 hours can get a private sleeping room at the M&S and Business lounges. One of the flights must be longer than eight hours and both need to be on TK, codeshare flights are excluded.

-----------------

Please list the hotel that you were provided, travel class, the Miles&Smiles or Star Alliance status of the passenger, the date, your username below and the post # that you have shared in the thread ( you could find the number at the top right side of your posts ) to create a database of passenger experiences.

For example: XXXXXXX Hotel, Business Class, M&S Elite, DD/MM/YYYY, ISTFlyer, #1


April 2019:
Renaissance Polat (Atatürk Airport), Business Class, M&S ELPL, reported by dabee69 in post #54
Renaissance Polat (Atatürk Airport), Business Class, TG*G, reported by bmi_Barry in post #79

May 2019:
Green Park Hotel ( Pendik ), IRROPS, reported by zing2istanbul in (post #753 in the TK ops from IST thread)
Crowne Plaza Aqua Florya, Business Class, TG*G, reported by bmi_Barry in post #91

June 2019:
Westside Arjaan by Rotana, Business Class, M&S ELPL, reported by finlandokie in post #169
August 2019:
Akgun Istanbul, economy class, per post 217
November 2019:
Polat/Renaissance, business-class E+ post 285 (https://www.flyertalk.com/forum/31699696-post285.html)
December 2019:
Polat/Renaissance again, business-class E+ post 285
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Old Apr 11, 19, 9:36 pm
  #31  
 
Join Date: Dec 2011
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Originally Posted by tr3k View Post
Sure hope someone discovers it before we travel.

I guess by that time the arrival lounge might be operational, so that's one way to handle this situation (and, perhaps, thats what TK intends - except that it does not help *Gs)
I'll try to do this early May on my return trip.

I'll start looking for this during my outbound journey next week. My goal is to send off my parents to Asia 1-2 am at gate, then go outside for hotel to get some rest and return.

p.s. Based on the FAQ from YotelAir, you may leave the airport so I'll check around once I'm at IST next week.

Last edited by vincewy; Apr 13, 19 at 11:51 pm
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Old Apr 12, 19, 9:43 am
  #32  
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Join Date: Nov 2018
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I would also have a trip from Istanbul Airport in mid-May. If I arrive early to the airport, I would try to discover the secret pathway to from the departures level to the arrivals level. Just be aware that to access YotelAir, you must have a valid boarding pass for your onward flight.
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Old Apr 13, 19, 8:38 pm
  #33  
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Does someone know what are peak times for sleeping rooms and when it's easier to get one? I will arrive at 5:20am. I am assuming I should not have a problem getting a room at that time?
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Old Apr 19, 19, 3:51 pm
  #34  
 
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I am arriving at IST from SFO at 17:10 and departing to CMN the next day at 11:20 (Economy). Do I get to the hotel desk via arrivals or transit? I have a Turkish visa already. I assume they will bus us to a hotel near the old airport? Anyone know where they will take us?
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Old Apr 19, 19, 4:07 pm
  #35  
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Originally Posted by DesertNomad View Post
I am arriving at IST from SFO at 17:10 and departing to CMN the next day at 11:20 (Economy). Do I get to the hotel desk via arrivals or transit? I have a Turkish visa already. I assume they will bus us to a hotel near the old airport? Anyone know where they will take us?
You would reach the hotel desk after clearing passport control and customs. The hotel desk is located at the arrivals level at the landside on the right side of the terminal after you exit the baggage claim hall. Nobody has currently reported which hotel they bus passengers but it would be useful to check this thread regularly in case someone reports their own experience. But, I know that the free stopover hotel is not the YOTEL which is located inside the airport terminal.

By the way, consult e-mailing the respective hotel desk for a reservation. You could find the e-mail address at the WIKI section of this thread. They also accept walk-ins, but previous experiences ( in Atatürk ) report that pax who pre-reserves their room get a better hotel. If you decide to e-mail add your reservation code, full name, flight information ( flight numbers, date, route ) and write a simple text that you would like to book the free stopover hotel service.
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Old Apr 20, 19, 11:30 am
  #36  
 
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I have booked YUL-IST-SIN in J for next year. In both directions, I get the hotel symbol in my itinerary during the stopover, which is about 9.5 hours in each direction. In the return direction only, I get the Touristanbul symbol and the hotel symbol. Does this mean I get to do both the city tour and the hotel? 9.5 hours doesn't seem like enough time to take full advantage of both these options.

But in case it is recommended and possible to do both, does anyone have advice on how to organise this? Should I email the transit hotel organizers at TK first, per the wiki? Should I mention the Touristanbul option in the email? I'd probably want to go to the hotel first, then go to on the tour, and then go back to the airport. But do any of these tours leave from the layover hotels?

It sounds like one would need some pretty reliable logistics operation to make all this work in 9.5 hours. Is this realistic?
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Old Apr 20, 19, 12:23 pm
  #37  
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Originally Posted by transportprof View Post
I have booked YUL-IST-SIN in J for next year. In both directions, I get the hotel symbol in my itinerary during the stopover, which is about 9.5 hours in each direction. In the return direction only, I get the Touristanbul symbol and the hotel symbol. Does this mean I get to do both the city tour and the hotel? 9.5 hours doesn't seem like enough time to take full advantage of both these options.

But in case it is recommended and possible to do both, does anyone have advice on how to organise this? Should I email the transit hotel organizers at TK first, per the wiki? Should I mention the Touristanbul option in the email? I'd probably want to go to the hotel first, then go to on the tour, and then go back to the airport. But do any of these tours leave from the layover hotels?

It sounds like one would need some pretty reliable logistics operation to make all this work in 9.5 hours. Is this realistic?
No, you could choose one of the options technically. However, you could prefer to go back to the airport by your own expense and present yourself to the Touristanbul desk. This might work. The tours leave from Istanbul Airport and the only hotel transportation that TK would provide would be just after your flight to the hotel and back to the hotel 3h-3h30mins before your flight.

If you want to reserve the hotel option, mail them; however, if you prefer to use the Touristanbul option, you need to be present at the dedicated desk at the arrivals level of Istanbul Airport, 15 minutes before the tour.
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Old Apr 20, 19, 12:59 pm
  #38  
 
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Originally Posted by ISTFlyer View Post
No, you could choose one of the options technically. However, you could prefer to go back to the airport by your own expense and present yourself to the Touristanbul desk. This might work. The tours leave from Istanbul Airport and the only hotel transportation that TK would provide would be just after your flight to the hotel and back to the hotel 3h-3h30mins before your flight.

If you want to reserve the hotel option, mail them; however, if you prefer to use the Touristanbul option, you need to be present at the dedicated desk at the arrivals level of Istanbul Airport, 15 minutes before the tour.
Thanks for the detailed and very helpful reply.

The SIN-IST flight gets in before 6 am, supposedly. Are the hotel transfers running at that hour in the morning? And does the hotel room include breakfast? It would be nice to clean up at the hotel, have breakfast, and then decide whether to take a nap at the hotel before returning to the airport or try to go on one of the tours by going back to the airport on our own.
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Old Apr 20, 19, 1:03 pm
  #39  
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Originally Posted by transportprof View Post
Thanks for the detailed and very helpful reply.

The SIN-IST flight gets in before 6 am, supposedly. Are the hotel transfers running at that hour in the morning? And does the hotel room include breakfast? It would be nice to clean up at the hotel, have breakfast, and then decide whether to take a nap at the hotel before returning to the airport or try to go on one of the tours by going back to the airport on our own.
Hotel transfers are running 7/24. An e-mail reservation would minimize your wait for the shuttle at the airport; if you decide to book your hotel room on the spot, you would wait more. The hotel room would include breakfast, lunch and dinner depending the time of the day. However, previous experiences from FT members report that you should request meal vouchers at the hotel desk; otherwise they are not handed.
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Old Apr 20, 19, 3:25 pm
  #40  
 
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Originally Posted by ISTFlyer View Post
Hotel transfers are running 7/24. An e-mail reservation would minimize your wait for the shuttle at the airport; if you decide to book your hotel room on the spot, you would wait more. The hotel room would include breakfast, lunch and dinner depending the time of the day. However, previous experiences from FT members report that you should request meal vouchers at the hotel desk; otherwise they are not handed.
Also, if you want to cut the wait time for the hotel shuttle (which may be with other people to different hotels in the area) and don't mind paying taxi yourself - tell the hotel desk that you will get transportation yourself. They will then hand you the hotel voucher - which should also state whether any meals are included. At least, that's what I always did at Atatürk - now obviously from the new airport, taxi trips are longer and taxi costs therefore higher.
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Old Apr 20, 19, 6:51 pm
  #41  
 
Join Date: Oct 2018
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Originally Posted by vincewy View Post
I'll try to do this early May on my return trip.

I'll start looking for this during my outbound journey next week. My goal is to send off my parents to Asia 1-2 am at gate, then go outside for hotel to get some rest and return.

p.s. Based on the FAQ from YotelAir, you may leave the airport so I'll check around once I'm at IST next week.
Any luck on that?
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Old Apr 20, 19, 8:17 pm
  #42  
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Originally Posted by tr3k View Post
Any luck on that?
The YOTEL FAQ's are a bit funny. So I won't trust on that.

As long as your flight is for the same day or the next day, you can access YOTELAIR Istanbul Airport (Airside) without checking into your flight. At security and passport control, you will need to show proof of travel (a boarding card and hotel booking confirmation), to access the transit area where the hotel is located.
For example, how could you retrieve a boarding card without checking in?
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Old Apr 21, 19, 7:09 am
  #43  
 
Join Date: Dec 2017
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Hi, anybody know the details for Bosphorus tours that is commencing on 1 May 2019?
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Old Apr 21, 19, 8:27 am
  #44  
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Originally Posted by Wen Zheng View Post
Hi, anybody know the details for Bosphorus tours that is commencing on 1 May 2019?
18:00-23:00. You could find more information at the website linked at the WIKI section of this thread.
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Old Apr 21, 19, 8:57 am
  #45  
 
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Originally Posted by ISTFlyer View Post
18:00-23:00. You could find more information at the website linked at the WIKI section of this thread.
Sorry. my earlier question is too brief. Whats the pick up and ending point? would it be possible to join the tour at the dinner place (if so, where is it) or leave the tour early (or when we disembark from the cruise). Where is the location for disembarkation?
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