EC261 compensation with TK?
 

Hi All,

I have a flight CPH-IST-SJJ, and my second flight has been changed from TK1021 to TK1023, with a 5h+ delay to SJJ.

I was noticed yesterday, and my flight is on Apr. 1

Can I claim for EC261 compensation?

Sounds to me that you are entitled to €250.

Thats awesome,
just wrote a feedback form on TK's website, waiting for response.

double checked the EU261 rules, "EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres", CPH-IST is 1250 miles, or 2011 km, does this mean it qualified for 400 eur composition?

I am not sure and I don't want to mislead you but it sounds that TK would deny your EU261/2004 request by claiming that there was no changes on the CPH-IST leg ( if it arrived within the 3h period ).

However, in normal circumstances you are entitled to EU261/2004 compensation but TK is really good finding excuses not to pay this compensation.

In addition, you should be entitled for meal vouchers at Istanbul Atatürk Airport as your connection has increased for more than 3h+ involuntarily.

Doesn't TK have their own version of EU261 that definitely does apply on IST-SJJ?

EU261 applies as the route booked CPH-IST-SJJ (on one ticket) originated in the EU, the fact that the first leg was on time is immaterial. CPH-SJJ is 1379 km = €250

My DOH-IST flight has been cancelled (with 2,5 days advance notice), the next one is in 4 hours but makes me miss my connection in IST. The next flight from IST to my final destination is only on the next day.
Any idea how to make TK re-book me on another carrier? I am TK Elite, the ticket is a business class award.
Thanks.

TK call center agents are not going to rebook you OAL - they say they can't do it/are not authorised to do so. You have a better chance by turning up at the airport well in advance of your original departure time and ask the TK agents at the airport to rebook you to final destination. Most likely airport agents will be able to and willing to do it (they have much more leeway to rebook pax than call center agents). This obviously provides that TK doesn't automatically rebook you for the next TK flight 4 hours later - then your chance of getting rebooked at the airport OAL will be close to zero (because your new TK flight is not cancelled - and the agents couldn't care less that you will miss your connecting flight as this will have to be dealt with by TK at IST). If TK refuses to rebook you for any other flight than the later TK flight to IST you would have to overnight at IST (hotel and meal will be provided by TK) and take the flight to final destination the next day. Did you check already if there are flights from IST to your final destination with a different carrier on the same date? If yes, you may try asking TK upon arriving at IST of getting rebooked to that flight, even if it involves a different carrier and no direct flights (e.g. LH via FRA or MUC or LX via ZRH) - but there is no guarantee. Good luck!

Added: Would departing from DXB work for you? If yes, ask TK to rebook you to TK761 DXB-IST and get to DXB on your own.

The OP is on an award ticket which makes this far more complicated (in particular if this is not a TK M&S award). Accepting a refund and rebooking on his/her own will most likely not work for the OP in this situation.

Getting from DOH to DXB isn't exactly simple these days.

OP, may I ask you which airline issued your award ticket? If not issued by TK, be aware that their policy could be different and you may be able to rebook on another airline.

Thanks for your replies. The award ticket has been issued with M&S miles.
Getting to DXB first is not an option.
Getting to IST and then asking to rebook on another airline from IST (LH, for example) is an option, indeed.
An A321 on a 6am departure from DOH (instead of a lie-flat on a 2am departure), and then eurobiz onwards instead of a recliner (and that's the best case; worst case - overnight in IST) all sounds pretty ...... :)) I would definitely prefer them to re-book me on QR :)
Do you think sales office agents would be willing/have more authority to do this than call center agents?
Is there a TK office in DOH?
Fun thing: the whole itinerary is still valid, even if the connection in IST is now 40min which is less than the MCT, and the call center agent has confirmed that i wouldn't be able to catch the connecting flight in IST.

Where is your final destination? This could be useful for determining possible solutions. For example, if you're transferring to Singapore, they may book you to the SQ flight as it's a TK codeshare. Or, if you're transferring to Warsaw, they may book you to the LO flight as it's a TK codeshare.

Also, I would like to ask that have you confirmed the changes via the Turkish Airlines website or via the call center. If you have confirmed the changes, this means that you are OK with the alternative that TK provides and no more change options would be provided. If you haven't confirmed, do not check-in online as you would automatically confirm the changes. However, if you are OK being rebooked to another airline from IST, keep the 40-minute transfer and after missing your connecting flight, due to IRROPS, you would be able to ask much more easily to rebooked on another airline to one of the transfer desk agents.

The sales offices are operated by Turkish Airlines and the call center ( English version ) is operated by a third party company somewhere in Latin America and Eastern Asia. Obviously, a TK agent would be more useful than a contracted call center agent.

The address of the Doha sales office is;