sydunipete

I fly on those dates every year and always get the miles credited but unfortunately I haven't kept the email statements for those months to know which membership year they get credited to and thanks to the great system upgrade the system doesn't seem to have my old statements anymore.

I'll try the feedback option. Thanks.

sydunipete

I just had a another attempt at the online statements and I'm sure this wasn't there before, but now on each year I see a line like this:October 3, 2016Other03.10.2016 - Turkish Airlines - Miles Adjustment - 0
I guess that means 3 Oct is looking like my membership date.

nacho

I wouldn't count on that because I have the same entry in my statement:April 3, 2018Other03.04.2018 - Turkish Airlines - Miles Adjustment - 0
However I was told that my membership date is March 4.

sydunipete

Is it possible that they misread your date? 4/3 or 3/4?

nacho

I don't think so - if it was the case then it wouldn't be such an ordeal to get our elite status reinstated. I just found out Mr.'s account is malfunctioned too - he has more than 29k status miles within the last 12 months and his classic plus status runs out today - WTH.

State of Trance

This is really interesting, I looked and it seems I haven't credited any TK miles during my 3 day window. It would seem that your *G status would also lapse per TK's wording until the membership start date officially begins, but I doubt that would be the case. Curious to see if anyone else has experience with how it actually works.

MD/DC Flyer

Last renewal date (before the IT mess of things) I did have a flight in between the date of end of membership and the renewal cut - *G benefits were given without any issue.

I don't know if that just a slow update on TK side, slow update on * side, or just luck.

SFOTraveler1984

I also just checked my last statement (received November 3rd, 2018 - before the system upgrade) and it says:
Elite Plus Membership Start Date10.06.2018
Elite Plus membership Expire Date30.06.2020
That actually makes sense... if one does not requalify for Elite Plus, the Elite Plus status ends and the end of a month.

But a start/expiry date as quoted by sydunipete (where the expiry date is before the start date of the new membership year) looks like an error. That indeed raises the question what happens to miles earned between the expiry date (30 September 19) and the new membership year (presumably 3 Oct 19). Or would the "Membership Start Date" be adjusted to 1 Oct 2019, as on the M&S website it says "If you earn 40,000 Status Miles in the year after you become an Elite Plus member, or a total of 60,000 Status Miles in the two years after becoming an Elite Plus member, your Elite Plus membership will be extended for two more years." I wonder if the status will then simply be extended from the expiry date and the new "Membership Start Date" will be 1 Oct 2019?!

sydunipete

I guess I'll only know after that date. Unfortunately I'll be booking my trips soon and I need to ensure they are in next membership year so I guess to be safer I'll fly on or after the 4th of October.

sydunipete

I wrote to TK feedback requesting clarification of my membership dates, specifically from which date will flights accrue to my NEXT membership period. Here is there response which seems to confirm my 30 Sep date (maybe a fluke) and other discussion around Elite qualifying criteria for foreign residents.

"In accordance with the Miles&Smiles program rules, from the date you are qualified to Elite membership, if you are resident in Turkey and in case that you earn 30,000 Status Miles in the first 1year or reach 45,000 Status Miles in total in 2 years of your membership period from your domestic or international flights you will make with Turkish Airlines or Star Alliance member airlines, your Elite membership status is extended for 2 more years.

If you're not resident in Turkey, and earn 25,000 Status Miles in your first 1 year, or a total of 37,500 Status Miles in your 2 years of your membership period from your domestic or international flights you will make with Turkish Airlines or Star Alliance member airlines, your Elite membership status is extended for 2 more years.

We have examined your Miles&Smiles membership account as per your feedback and found out that you earned xx Status Miles in the first year and xx Status Miles in 2 years of your Elite membership period. To protect your Elite status, you must earn xx status miles until to 30th September, 2019 and after this date, the earned miles will continue to be added to your Elite membership."