Miles and Smile down November 17 - 19

Old Nov 29, 2018, 3:50 pm
  #31  
 
Join Date: Sep 2017
Programs: TK Elite Plus, AA Exec Platinum, Hyatt Globalist, United 1K
Posts: 311
Just talked with an agent on the phone; he mentioned that there's another system update happening today, and that even members who purchased miles on their website cannot see the miles.
He said it should go back to normal tomorrow, so crossing my fingers.
flyjfk is offline  
Old Nov 30, 2018, 3:15 am
  #32  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,581
I also have incorrect first year requal miles after the update. I really hope they don't mess up this and downgrade me for the next round on this basis so that I would need to start fighting back and all that effort to find proof etc.
FFlash is offline  
Old Dec 1, 2018, 12:13 am
  #33  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 853
Same here. I had already acquired enough miles in first year to fulfill my requalification requirements and to go until 2021. Now it says I still need around 11k miles for requalification ( by counting the second year requirements ).
lento is offline  
Old Dec 1, 2018, 9:47 am
  #34  
 
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
My status miles/requalification bar looks about right.

Strange thing is that flights that definitely counted towards the status total are listed as bonus miles in the app transaction list.
gr8pirate is offline  
Old Dec 3, 2018, 9:33 am
  #35  
 
Join Date: Jul 2018
Posts: 21
Has anyone received the monthly mileage statement mail after the infrastructure works?
Crixus is offline  
Old Dec 3, 2018, 12:19 pm
  #36  
 
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
Originally Posted by Crixus
Has anyone received the monthly mileage statement mail after the infrastructure works?
I havent received Oct. or Nov. statements, but looking back through my inbox, the emails have a history of being all over the place. Sometimes at the end of the month and sometimes more than a month late.

Lets hope they keep coming, I felt they were the most consistent way of keeping track of miles/requalification/membership dates compared to the website or app.
gr8pirate is offline  
Old Dec 3, 2018, 8:21 pm
  #37  
 
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
I need some DP.

Has anyone been able to overdraft miles in any way since the updates? I am -9000 and I can't even overdraft by redeeming domestic flight in Turkey (like 2000 miles), so either

1. You can no longer overdraft miles in any way, or
2. You can only overdraft up to 10K, including Elite Plus.
vincewy is offline  
Old Dec 4, 2018, 2:27 am
  #38  
 
Join Date: Nov 2018
Programs: TK*G
Posts: 171
I've never been able to overdraft miles in any way (i'm Elite)
From yesterday i can see all my previous flight in the flight table in my account. They were disappeared during the transition
Maux is offline  
Old Dec 4, 2018, 4:46 am
  #39  
 
Join Date: Jul 2015
Location: FCO
Posts: 498
Originally Posted by vincewy
I need some DP.

Has anyone been able to overdraft miles in any way since the updates? I am -9000 and I can't even overdraft by redeeming domestic flight in Turkey (like 2000 miles), so either

1. You can no longer overdraft miles in any way, or
2. You can only overdraft up to 10K, including Elite Plus.
I'm able.
On my account everything is perfectly working, except of transfer/buying miles (a message of a technical error appears by the last step after filling all the fields).
Sciamano is offline  
Old Dec 4, 2018, 5:45 am
  #40  
 
Join Date: Nov 2018
Programs: TK*G
Posts: 171
How can i overdraft miles? If i dont have enough miles the system says the operation is not possible

EDIT: I found it.. :-) and it works

Last edited by Maux; Dec 4, 2018 at 7:14 am
Maux is offline  
Old Dec 8, 2018, 3:08 am
  #41  
 
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,271
So I posted this as a separate thread but was guided to this one.

I have transferred miles from my Citibank (India) account about 12 days ago. The miles aren’t showing up on the website or the app. When Citi checks with TK they say that the miles have been already transferred. On the app ONLY in the mileage statement there is a line item that says Citibank ... 0 miles! Zero miles!

Any ideas on how I can fix this?
PiperAtGatesofDawn is offline  
Old Dec 10, 2018, 6:25 am
  #42  
 
Join Date: Sep 2017
Programs: TK Elite Plus, AA Exec Platinum, Hyatt Globalist, United 1K
Posts: 311
So annoyed with this *system upgrade*... it messed things up!
- Now you see a balance of zero when you overdraft miles, and it's so hard to do accounting. Apparently I'm at -14K miles, and it shows zero.
- None of my flights get credited automatically anymore. Even if my boarding pass has my M&S number, it just doesn't go through. I have to manually enter them in the app.
- Citi Thank You point transfers do not happen. They always give a system error, and in your statement it shows 0 miles as transfer. I opened a feedback form with TK, and they got back to me after 9 days. They just said that there's been a system error, and that my miles will be posted in a few days. I also opened a case with Citi, and they're also looking into this.

It's 2018 and TK cannot even process miles. They're IT infrastructure sucks.
flyjfk is offline  
Old Dec 10, 2018, 7:12 am
  #43  
 
Join Date: Jun 2013
Location: YTO/DEL/BOM/GAU
Programs: A few airlines, hotel programs and car rentals
Posts: 1,237
Are the affects of this system outage still being felt? Any FT'er who took a *A flight, and only received partial credit for the itinerary?
AvidFlyer1990 is offline  
Old Dec 10, 2018, 12:57 pm
  #44  
 
Join Date: Sep 2017
Programs: TK Elite Plus, AA Exec Platinum, Hyatt Globalist, United 1K
Posts: 311
LOL things are getting even worse.. I just flew SFO-IST on E class, and I was supposed to get 6717 miles credited to my account. This new system upgrade only gave me 1679 miles... This is unbelievable. I file about 3 complaints with them weekly, I might just switch to another carrier and be done with this nonsense.
I know some folks within TK, even they don't know how to help with this.
flyjfk is offline  
Old Dec 10, 2018, 1:01 pm
  #45  
 
Join Date: May 2016
Location: SFO, DUS
Programs: BA Gold (OW Emer), TK ELPL (*G), Hilton Gold, Marriott Gold, IHG Gold
Posts: 528
Originally Posted by AvidFlyer1990
Are the affects of this system outage still being felt? Any FT'er who took a *A flight, and only received partial credit for the itinerary?
For reference, I am still waiting for feedback from TK for my flight on Air Canada in Business Class from YYR to SFO which accrued 12 (!) miles :-/ The flight was on Nov 21st...
SFOTraveler1984 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.