Getting Turkish Airlines to answer a complaint
Nov 4, 2018, 6:43 am
#1
Original Poster
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
Getting Turkish Airlines to answer a complaint
I have had two complaints lodged with Turkish airlines since 10 October through the Feedback system on the Website. Despite contacting them via Twitter I have yet to get a reply despite the fact that they promise to answer in 7 days. One complaint is about a refund for money expended on clothing after baggage was delayed and the other is about missing miles on a *A account.
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks
Nov 4, 2018, 9:03 am
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Start with MCOL rather than filing in a SCC.
In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.
Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.
Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.
Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.
Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
Nov 4, 2018, 8:53 pm
#3
Join Date: Dec 2005
Posts: 272
I have had two complaints lodged with Turkish airlines since 10 October through the Feedback system on the Website. Despite contacting them via Twitter I have yet to get a reply despite the fact that they promise to answer in 7 days. One complaint is about a refund for money expended on clothing after baggage was delayed and the other is about missing miles on a *A account.
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks
I am disgusted by the poor customer service by TK on missing mileage; I have 5 intercontinental flights that were not credited on 3 different partner airlines. I will be taking them to court soon. They respond with indecipherable English and nonsensical statements. Enough is enough.
Nov 5, 2018, 5:35 am
#6
Original Poster
Join Date: Dec 2014
Location: Southampton, UK
Programs: BAEC GFL, GGL, Hilton Diamond, EuroBonus Gold for Life, SPG Plat Elite
Posts: 217
Start with MCOL rather than filing in a SCC.
In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.
Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.
Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.
Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.
Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
Nov 10, 2018, 12:21 pm
#9
Join Date: Dec 2005
Posts: 272
And your suggestion is to do nothing? I am not making an empty statement to impress anyone here and don't understand your negative "guarantee."