Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Turkish Airlines | Miles&Smiles
Reload this Page >

Getting Turkish Airlines to answer a complaint

Getting Turkish Airlines to answer a complaint

Old Nov 4, 18, 6:43 am
  #1  
Original Poster
 
Join Date: Dec 2014
Location: Fareham, UK
Programs: BAEC GGL/CCR, Hilton Diamond, EuroBonus Gold, SPG Plat,
Posts: 207
Unhappy Getting Turkish Airlines to answer a complaint

I have had two complaints lodged with Turkish airlines since 10 October through the Feedback system on the Website. Despite contacting them via Twitter I have yet to get a reply despite the fact that they promise to answer in 7 days. One complaint is about a refund for money expended on clothing after baggage was delayed and the other is about missing miles on a *A account.
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks
philthegreek is offline  
Old Nov 4, 18, 9:03 am
  #2  
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 46,687
Start with MCOL rather than filing in a SCC.

In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.

Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.

Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
Often1 is offline  
Old Nov 4, 18, 8:53 pm
  #3  
 
Join Date: Dec 2005
Posts: 252
Originally Posted by philthegreek View Post
I have had two complaints lodged with Turkish airlines since 10 October through the Feedback system on the Website. Despite contacting them via Twitter I have yet to get a reply despite the fact that they promise to answer in 7 days. One complaint is about a refund for money expended on clothing after baggage was delayed and the other is about missing miles on a *A account.
Can anyone suggest how I get them to respond without going to the small claims court?
Many thanks

I am disgusted by the poor customer service by TK on missing mileage; I have 5 intercontinental flights that were not credited on 3 different partner airlines. I will be taking them to court soon. They respond with indecipherable English and nonsensical statements. Enough is enough.
manhattan92 is offline  
Old Nov 4, 18, 8:57 pm
  #4  
 
Join Date: Aug 2011
Programs: SPG Gold, Marriott Gold, Hilton Gold, Club Carlson Gold
Posts: 1,654
Contact TK help desk on twitter
slickvik is offline  
Old Nov 4, 18, 10:21 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Jan 2000
Posts: 14,409
manhattan, good luck in taking them or any airline to court about unposted miles.
hfly is offline  
Old Nov 5, 18, 5:35 am
  #6  
Original Poster
 
Join Date: Dec 2014
Location: Fareham, UK
Programs: BAEC GGL/CCR, Hilton Diamond, EuroBonus Gold, SPG Plat,
Posts: 207
Originally Posted by Often1 View Post
Start with MCOL rather than filing in a SCC.

In order to do that, you must send a Letter Before Action. Forms for that are on the MCOL website.

Rather than wasting time with sending multiple contacts, wait for some reasonable period of time, 30 days seems reasonable, and send a Letter. Follow the directions carefully and be done with it.

Note that this will work for the Montreal Convention baggage claim, but won't work with *A miles as there is no money to be collected. But, it should result in a contact to resolve the matter and you can address the miles at that point.
Many thanks Often1, I will go the MCOL route
philthegreek is offline  
Old Nov 7, 18, 8:28 am
  #7  
 
Join Date: Dec 2005
Posts: 252
Originally Posted by hfly View Post
manhattan, good luck in taking them or any airline to court about unposted miles.
You may be right but it helps that I am a lawyer.
manhattan92 is offline  
Old Nov 7, 18, 1:56 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Jan 2000
Posts: 14,409
and you think you are the only one? As a lawyer you should know that statements such as, " I will be taking them to court soon " when regarding your situation and a FF program will guarantee that you get nothing.
hfly is offline  
Old Nov 10, 18, 12:21 pm
  #9  
 
Join Date: Dec 2005
Posts: 252
Originally Posted by hfly View Post
and you think you are the only one? As a lawyer you should know that statements such as, " I will be taking them to court soon " when regarding your situation and a FF program will guarantee that you get nothing.
And your suggestion is to do nothing? I am not making an empty statement to impress anyone here and don't understand your negative "guarantee."
manhattan92 is offline  

Thread Tools
Search this Thread
Search Engine: