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-   Turkish Airlines | Miles&Smiles (https://www.flyertalk.com/forum/turkish-airlines-miles-smiles-641/)
-   -   Meal pre-selection / Dine on Demand in TK longhaul business class (https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/1932103-meal-pre-selection-dine-demand-tk-longhaul-business-class.html)

gr8pirate Sep 28, 2018 12:29 pm


Originally Posted by starflyergold (Post 30255707)
Further info on the meal pre-selection: https://www.turkishairlines.com/en-u...ion/index.html

Copied from the website (bolding mine):

“Our meal selection service is currently provided only on flights from Istanbul to Atlanta, Bangkok, Beijing, Bogota, Boston, Cape Town, Chicago, Guangzhou, Hanoi, Havana, Ho Chi Minh City, Hong Kong, Houston, Jakarta, Johannesburg, Kuala Lumpur, Los Angeles, Manila, Miami, Montreal, New York, Phuket, Mauritius, San Francisco, Sao Paulo, Seoul, Shanghai, Singapore, Taipei, Tokyo, Caracas, Panama City, Madagascar, Durban, Maputo, Buenos Aires, Toronto and Washington DC.”

AANYC1981 Sep 29, 2018 3:51 pm

Yea, no pre-order for JFK-IST less than a week out. Must only be departing IST as the poster noted above.

solewalker Oct 6, 2018 2:52 am

So, I am flying IST-JFK. The online flight management actually doesn't throw up options for meal selections, but I was able to make selections on the Android app. It doesn't appear to be a Book-the-Cook, as much as simply pre-selecting options available on the flight. I had 2 choices for breakfast, and 3 choices for main meal.

IAN-UK Oct 7, 2018 6:49 pm

Jakarta Istanbul, leaves at 21:00 arrived 05;:00-ish.

dinner service ate up three hours in business-class, then we were woken
for breakfast THREE HOURS out of Istanbul 😕

Crew blamed dine-on-demand. Go figure.​​​

I hope it was the decision of a rogue, whacko, cabin service director rather than a new policy.

JorgeGomez Oct 7, 2018 7:28 pm

I have a flight on tuesday DUS-IST-BOG. There is only the note: "You are allowed to select your Business Class meal up to 48 hours before your flight. Plus, the meals you preferred will be served on the selected flight displayed on the left side of the page. Please note that you cannot request "Special Meal" service after you select your meal, and there is a risk of failure to provide your selection from the menu due to operational reasons."
But there is no option to choose any meal...

Has anybody ever successfully selected a meal before the flight?

gr8pirate Oct 7, 2018 8:19 pm


Originally Posted by JorgeGomez (Post 30290005)
I have a flight on tuesday DUS-IST-BOG. There is only the note: "You are allowed to select your Business Class meal up to 48 hours before your flight. Plus, the meals you preferred will be served on the selected flight displayed on the left side of the page. Please note that you cannot request "Special Meal" service after you select your meal, and there is a risk of failure to provide your selection from the menu due to operational reasons."
But there is no option to choose

(This shows on the website in the manage booking section)
Same thing here, it looks like the intent is there but the IT/website isn’t yet.

solewalker Oct 8, 2018 1:08 am


Originally Posted by gr8pirate (Post 30290120)


(This shows on the website in the manage booking section)
Same thing here, it looks like the intent is there but the IT/website isn’t yet.

I replied to this 4 responses before.

JorgeGomez Oct 8, 2018 8:23 am


Originally Posted by gr8pirate (Post 30290120)


(This shows on the website in the manage booking section)
Same thing here, it looks like the intent is there but the IT/website isn’t yet.

I called the custumer relation service and the miles and smiles service. Nobody there knows nothing about this new perk. All the representatives only wanted to offer me special meals like Hindhu meal, kosher meal and so on but nobody heard about this new choice. Ridiculous!!

JorgeGomez Oct 8, 2018 8:27 am


Originally Posted by solewalker (Post 30284771)
So, I am flying IST-JFK. The online flight management actually doesn't throw up options for meal selections, but I was able to make selections on the Android app. It doesn't appear to be a Book-the-Cook, as much as simply pre-selecting options available on the flight. I had 2 choices for breakfast, and 3 choices for main meal.

Doesn`t work for my flight. There is nothing if I choose "manage reservation". Or have you done it during online check-in?

solewalker Oct 8, 2018 8:54 am


Originally Posted by JorgeGomez (Post 30291536)
Doesn`t work for my flight. There is nothing if I choose "manage reservation". Or have you done it during online check-in?

Can't do it on online check in, because selections have to be made 48 hrs in advance. Found it under "Manage Reservations", clicked on the meal button, and there it was.

https://cimg1.ibsrv.net/gimg/www.fly...9a0cd7f0af.png

gr8pirate Oct 8, 2018 2:41 pm


Originally Posted by solewalker (Post 30291643)
Can't do it on online check in, because selections have to be made 48 hrs in advance. Found it under "Manage Reservations", clicked on the meal button, and there it was.

Doesn’t work for me, but that could be because the first part of my trip is in Y and only the ex-IST flight in J.

dromack Oct 10, 2018 3:29 am

Unfortunately doesn't work for me as well. DUB-IST-JNB. Both segments in K.

CoweyB Oct 10, 2018 5:08 pm


Originally Posted by dromack (Post 30298777)
Unfortunately doesn't work for me as well. DUB-IST-JNB. Both segments in K.

when are you flying? It seems to be available a week before the flight unti 48 hours before departure.

flyjfk Oct 20, 2018 8:35 pm

I just flew IST-ICN and there was "Dine On Demand" onboard. It was clearly written on the menu that both of the courses (Breakfast and Dinner) were dine on demand, so passengers would get the meal they want at any time.

I got breakfast as soon as we took of (there was a 4 hr delay from IST so we took off around 5:30am) and I went to sleep straight after breakfast. I woke up around 2:50 hr before landing, I saw that they had started serving dinner. I didn't want food and was still sleepy, so went back to sleep. This time I woke up 1.5hr before landing. One of the crew greeted me and asked if I wanted to have dinner. I said yes, and they served the entire dinner course. I was finishing around 40 mins before landing, so they skipped the dessert (which is my favorite on Turkish :D ) so I didn't get to have ther baklava and others, but oh well, I slept 1.5hr more :)

I really liked the concept. I'd want to try this especially if I fall asleep right after take off and ask for meal in the middle of the flight..

flyjfk Oct 20, 2018 8:36 pm

I forgot to say that I had also put my meal requests before the flight (for breakfast and dinner), and the selections I could see on the app were exactly the ones that were offered on the menu in flight.


Originally Posted by flyjfk (Post 30338090)
I just flew IST-ICN and there was "Dine On Demand" onboard. It was clearly written on the menu that both of the courses (Breakfast and Dinner) were dine on demand, so passengers would get the meal they want at any time.

I got breakfast as soon as we took of (there was a 4 hr delay from IST so we took off around 5:30am) and I went to sleep straight after breakfast. I woke up around 2:50 hr before landing, I saw that they had started serving dinner. I didn't want food and was still sleepy, so went back to sleep. This time I woke up 1.5hr before landing. One of the crew greeted me and asked if I wanted to have dinner. I said yes, and they served the entire dinner course. I was finishing around 40 mins before landing, so they skipped the dessert (which is my favorite on Turkish :D ) so I didn't get to have ther baklava and others, but oh well, I slept 1.5hr more :)

I really liked the concept. I'd want to try this especially if I fall asleep right after take off and ask for meal in the middle of the flight..



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