Delayed Flight, will miss connection. What to do/expect?
Mar 10, 2019, 11:57 pm
#31
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Unfortunately, you won't be eligible for any compensation. Compensation on TK is only given on overbooking's or under the EU261/2004 agreement. The routing DEL-IST-IAH is not eligible for EU261/2004. The only thing that TK should give you is that a rebooking, accommodation, food and transport to/from the hotel. By the way you might get miles for L on the IST-IAD route if you credit your miles to Miles&Smiles and not another *A FF program. On TK flights, mileage is based on the fare basis ( what you have paid ). However, on other Star Alliance carriers, mileage is based on the fare class ( the letter next to the flight ).
In addition, TK does not help their customers rebooking to another airline. If you have called the call center they wouldn't rebook you on another airline which would cost them a lot.
In addition, TK does not help their customers rebooking to another airline. If you have called the call center they wouldn't rebook you on another airline which would cost them a lot.
Last edited by slickvik; Mar 11, 2019 at 12:08 am
Mar 11, 2019, 6:30 am
#32
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
I doubt you would have been rebooked to other carrier from DEL to IAH if you had called TK customer line. Call center agents will refuse it and may not be authorised to rebook like that. Most likely you would have been told to travel to IST and take it from there.
Secondly, you are not seeking a "refund" - you may be eligible to compensation from TK but not a refund. Refund and compensation is not the same (at least legally).
Sorry, but TK can't delay the dept. of a flight just because some pax are delayed and will misconnect. It may lead to a lot of misconnecting pax at IAH, rebookings etc. Paying for hotel and rebooking you via IAD is most likely far cheaper than costs incurred if the IAH flight arrives excessively late.
Secondly, you are not seeking a "refund" - you may be eligible to compensation from TK but not a refund. Refund and compensation is not the same (at least legally).
Sorry, but TK can't delay the dept. of a flight just because some pax are delayed and will misconnect. It may lead to a lot of misconnecting pax at IAH, rebookings etc. Paying for hotel and rebooking you via IAD is most likely far cheaper than costs incurred if the IAH flight arrives excessively late.
Mar 11, 2019, 6:35 am
#33
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
All flights from DEL to Europe seems to arrive late due to the Pakistani airspace closure. So even if you had been rerouted via FRA or LHR there would have been a high chance that you would have missed the onward flight from there as well.
Mar 11, 2019, 6:41 am
#34
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,843
At the TK transfer center at IST, right? TK airport staff can rebook like this (OAL) however, TK call center agents can't. Another very good reason why you should always let the airport agents deal with the rebooking; you will get nowhere with the TK call centers (unless being rebooked to the next TK flight is what you are looking for).
Mar 11, 2019, 6:36 pm
#35
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
I would have had overnight layover
Mar 11, 2019, 6:38 pm
#36
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
I doubt you would have been rebooked to other carrier from DEL to IAH if you had called TK customer line. Call center agents will refuse it and may not be authorised to rebook like that. Most likely you would have been told to travel to IST and take it from there.
Secondly, you are not seeking a "refund" - you may be eligible to compensation from TK but not a refund. Refund and compensation is not the same (at least legally).
Sorry, but TK can't delay the dept. of a flight just because some pax are delayed and will misconnect. It may lead to a lot of misconnecting pax at IAH, rebookings etc. Paying for hotel and rebooking you via IAD is most likely far cheaper than costs incurred if the IAH flight arrives excessively late.
Secondly, you are not seeking a "refund" - you may be eligible to compensation from TK but not a refund. Refund and compensation is not the same (at least legally).
Sorry, but TK can't delay the dept. of a flight just because some pax are delayed and will misconnect. It may lead to a lot of misconnecting pax at IAH, rebookings etc. Paying for hotel and rebooking you via IAD is most likely far cheaper than costs incurred if the IAH flight arrives excessively late.
Mar 12, 2019, 12:11 am
#37
Join Date: Mar 2019
Posts: 7
At the TK transfer center at IST, right? TK airport staff can rebook like this (OAL) however, TK call center agents can't. Another very good reason why you should always let the airport agents deal with the rebooking; you will get nowhere with the TK call centers (unless being rebooked to the next TK flight is what you are looking for).
Mar 12, 2019, 12:12 am
#38
Join Date: Mar 2019
Posts: 7
Hello, I just saw this situation and maybe I can get some help.
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
Mar 12, 2019, 1:11 am
#39
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Hello, I just saw this situation and maybe I can get some help.
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
Mar 12, 2019, 1:21 am
#40
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hello, I just saw this situation and maybe I can get some help.
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
Mar 12, 2019, 1:24 am
#41
Join Date: Feb 2004
Location: LAX/OTP
Programs: TK C+, AA/AS nothing, BA nothing
Posts: 1,189
Hello, I just saw this situation and maybe I can get some help.
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
- I left my wife with 2 small children in DELHI airport. Flight Delhi- Istambul - Porto.
She found out the flight was delayed and departed with 2h30 delay. She is in the flight right now. She will lose the connection.
- She is with 2 small children
- She have NO MONEY AND NO CREDIT CARD, Nothing!! the layover was for around 1h30 so we didnt thought that any money will be spent. Actually we travelled during 1 month and I was with the money and cards all the time, we simply forgot about that matter.
- She dropped 2 big luggage, around 55kg total.
- She is not prepared with diapers and special food for our babies for so long.
I don't know what to do.
She is alone. Without money. Can't go to long queues with 2 small children (3 and 4years)
I dont find any flight from Turkish to Porto, probably she will have to stay for the next day. Next day there is no direct flight. Must stop in Lisboa so it will be 10h instead of 5hours total flight.
What should I do in the next hours so I could prepare her arrival in the airport to be as easiest as possible? Anything possible to do???
After all of that, is there any claim that I can or should do?
Flights details:
TK717 Classe Economy (P) 6:55 Delhi (India) Aeroporto Internacional Indira Gandhi 11:30 Istambul (Turquia) Aeroporto Ataturk Aeroporto Ataturk 1h 5m TK1451 Turkish Airlines BOEING B737-800 Classe Economy (P) 12:35 Istambul (Turquia) Aeroporto Ataturk 14:45 Porto (Portugal) Aeroporto Francisco Sá Carneiro
Please, Help!
Thank you
They will either rebook her for the next day or route thru LIS.
No money and no credit cards and with small children?
Worst case scenario if she really needs money would be for you to send her some via WesternUnion (there is a GarantiBank in the airport that has WU)
Last edited by LAX21; Mar 12, 2019 at 1:36 am Reason: added info
Mar 12, 2019, 1:29 am
#42
Join Date: Mar 2019
Posts: 7
I have never been in this situation so I am trying to guide her. "TK staff will be able to assist" but I have read so many bad reviews about this matter in the last hour that I am afraid about what could happen. If she was alone, it was ok, she is easy going. But she is carrying 2 babies, without any assist. So, moving from one queue to an other, waiting in queues to maybe get answers to she need to wait and wait for a solution...
There is flights today to Porto but its a Turkish + other company flight. Its very important for them to arrive in Porto today. She really is not prepared with the special needs and food they require, they have some allergies.
I can give important information that could let her dont feel so lost and save time if on her arrival she goes and do what best should be done in this situations. There will be more people on same situation and probably not enough seats in the next flight tomorrow. I really need to try to put her in a solution to arrive today. There is like 1 flight Istambul (turkish Airlines) - Zurique (Easyjet) - Porto but it costs 380 Eur each ticket (3 tickets would be expensive)
Mar 12, 2019, 1:35 am
#43
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Yes, but I am looking for advice so when she arrive (she is in flight right now) she could have some usefull info so she dont go from one counter to an other.
I have never been in this situation so I am trying to guide her. "TK staff will be able to assist" but I have read so many bad reviews about this matter in the last hour that I am afraid about what could happen. If she was alone, it was ok, she is easy going. But she is carrying 2 babies, without any assist. So, moving from one queue to an other, waiting in queues to maybe get answers to she need to wait and wait for a solution...
There is flights today to Porto but its a Turkish + other company flight. Its very important for them to arrive in Porto today. She really is not prepared with the special needs and food they require, they have some allergies.
I can give important information that could let her dont feel so lost and save time if on her arrival she goes and do what best should be done in this situations. There will be more people on same situation and probably not enough seats in the next flight tomorrow. I really need to try to put her in a solution to arrive today. There is like 1 flight Istambul (turkish Airlines) - Zurique (Easyjet) - Porto but it costs 380 Eur each ticket (3 tickets would be expensive)
I have never been in this situation so I am trying to guide her. "TK staff will be able to assist" but I have read so many bad reviews about this matter in the last hour that I am afraid about what could happen. If she was alone, it was ok, she is easy going. But she is carrying 2 babies, without any assist. So, moving from one queue to an other, waiting in queues to maybe get answers to she need to wait and wait for a solution...
There is flights today to Porto but its a Turkish + other company flight. Its very important for them to arrive in Porto today. She really is not prepared with the special needs and food they require, they have some allergies.
I can give important information that could let her dont feel so lost and save time if on her arrival she goes and do what best should be done in this situations. There will be more people on same situation and probably not enough seats in the next flight tomorrow. I really need to try to put her in a solution to arrive today. There is like 1 flight Istambul (turkish Airlines) - Zurique (Easyjet) - Porto but it costs 380 Eur each ticket (3 tickets would be expensive)
Mar 12, 2019, 1:36 am
#44
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Just a reminder that TK would provide accommodation, food, transport to/from the hotel if necessary. She needs to go to the transfer desk to rebook her flights. Just a quick note that they could also rebook her on a flight to another European destination today and then provide another flight from that European destination to Porto. Unfortunately, I am sorry to say that the routing that you give is not entitled for any compensation so it is your own responsibility to have money/credit cards for personal expenses. Her bags would be fine and would be automatically rerouted through her re-routed itinerary. If she wants, she could ask to claim that at Istanbul but I imagine that it would be hard to carry 55kgs especially with 2 small kids.
Mar 12, 2019, 1:38 am
#45
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Yes, but I am looking for advice so when she arrive (she is in flight right now) she could have some usefull info so she dont go from one counter to an other.
I have never been in this situation so I am trying to guide her. "TK staff will be able to assist" but I have read so many bad reviews about this matter in the last hour that I am afraid about what could happen. If she was alone, it was ok, she is easy going. But she is carrying 2 babies, without any assist. So, moving from one queue to an other, waiting in queues to maybe get answers to she need to wait and wait for a solution...
There is flights today to Porto but its a Turkish + other company flight. Its very important for them to arrive in Porto today. She really is not prepared with the special needs and food they require, they have some allergies.
I can give important information that could let her dont feel so lost and save time if on her arrival she goes and do what best should be done in this situations. There will be more people on same situation and probably not enough seats in the next flight tomorrow. I really need to try to put her in a solution to arrive today. There is like 1 flight Istambul (turkish Airlines) - Zurique (Easyjet) - Porto but it costs 380 Eur each ticket (3 tickets would be expensive)
I have never been in this situation so I am trying to guide her. "TK staff will be able to assist" but I have read so many bad reviews about this matter in the last hour that I am afraid about what could happen. If she was alone, it was ok, she is easy going. But she is carrying 2 babies, without any assist. So, moving from one queue to an other, waiting in queues to maybe get answers to she need to wait and wait for a solution...
There is flights today to Porto but its a Turkish + other company flight. Its very important for them to arrive in Porto today. She really is not prepared with the special needs and food they require, they have some allergies.
I can give important information that could let her dont feel so lost and save time if on her arrival she goes and do what best should be done in this situations. There will be more people on same situation and probably not enough seats in the next flight tomorrow. I really need to try to put her in a solution to arrive today. There is like 1 flight Istambul (turkish Airlines) - Zurique (Easyjet) - Porto but it costs 380 Eur each ticket (3 tickets would be expensive)