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TK new website bug
This message "A passenger eligible for paid seat selection could not be found" always show up when I try to re-assign my seat, any possible way to avoid this?
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IMHO no - once you have the seat assigned you need to call to have it changed. I tried all the tricks and was never able to change the seat assignment online.
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You can change your seat on TK’s mobile app.
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Originally Posted by flyerby
(Post 29438456)
You can change your seat on TK’s mobile app.
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Originally Posted by Noppasit
(Post 29438542)
Well, I can't even click to see the flight details on the app.
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Originally Posted by flyerby
(Post 29439542)
What error do you get? Is it the same error you get on the web? |
Originally Posted by Noppasit
(Post 29438035)
This message "A passenger eligible for paid seat selection could not be found" always show up when I try to re-assign my seat, any possible way to avoid this?
About mobile APP, I can't click on flights, guess its 'too early' maybe? My flight is 30 days ahead. |
So I cant seem to book ticket at the "Promo" fares on the website. When I go to the "Flexible" fare, it lets me book just does not let me book both legs in "Promo" - one leg has to be non-Promo fare. Nothing in the fare rule says otherwise. ITA prices it out. Orbitz/PL etc price out the "Promo" fares too but dont book. Of-course the call center has higher prices. I cant believe this is a case of inventory issues as inventory seems to be plenty and its a through fare (nothing fancy). When I call the customer care, they ask me to take a screen shot of lower price and the error. Save that. Book the higher price and then ask for refund. Really??? |
Originally Posted by topcat_dcx
(Post 29525244)
So I cant seem to book ticket at the "Promo" fares on the website.. |
Same problem on Mobile App. I tried to change my seat on mobile app, it does not allow it. I will call them and find out
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i found the old website is better in term of navigating on the avail and price on day to day.
I also cannot "browse" the award avail to find lower "rate" for biz class. any idea how to do it |
As of 09/15/2019, I have the same issue with seat selection "A passenger eligible for paid seat selection could not be found" in desktop, and no option in mobile app, old course old webpage is retired and customer service won't able to change either.
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Update, problem solved just need to use the US version instead of the international one
I'm trying to apply for a status match but the feedback form today looks like this https://cimg8.ibsrv.net/gimg/www.fly...b36bdeb65f.png Tried either on Chrome and Firefox, Italian and English site, same result accessing from the App, Twitter TK Helpdesk telling that probably is my connection and to try later :rolleyes: Anyone seeing the same? alternative way to send the status match request? |
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