Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Turkish Airlines | Miles&Smiles
Reload this Page >

How To Retrieve Lost Item at IST Turkish Airlines Domestic Terminal After Leaving Tur

How To Retrieve Lost Item at IST Turkish Airlines Domestic Terminal After Leaving Tur

    Hide Wikipost
Old Oct 7, 19, 1:35 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: ISTFlyer
Wiki Link
Welcome to the relevant thread of retrieving lost items at IST after leaving Istanbul.
Before you post, it's strongly advised that you read the WIKI.
A reminder before you start posting:
- FlyerTalk has no responsibility if your item is stolen, damaged by the member, seized by the customs, lost during shipment, etc...
- The member has no responsibility if the item is lost, damaged, stolen, seized by customs.
- If you realize that the member who helps is a fraud, unfortunately, you would not have anything to do if your item is stolen or you have paid shipment fees to him/her. In these cases FlyerTalk and the member helping has no responsibility.
- Not all members from Turkey has the requirement to help someone, please do not PM someone until you have confirmation from him/her at this thread.
If you agree to the statements above, start reading step 1.
Step 1: Identifying if your item is found
Before you post, please e-mail or call the relevant department;
If you dropped your item in;
- Onboard a TK flight ( Domestic ) - E-mail [email protected]
- Onboard a TK flight ( International ) - E-mail [email protected]
- At the airport ( landside, domestic airside, domestic and international baggage claim hall ) - Fill out the form here
- At the airport ( international departures and transit hall, before passport control at the arrivals level ) - You need to contact Turkish Customs
Check the color of your situation and post details about your case here including the color of your situation.
When you find someone willing to help proceed to step 2
Step 2: Follow the relevant paths for the cases ( Person who needs help )
Orange Path
1- After finding someone who will to help, please PM or e-mail him/her and provide your report number ( something like BE-2019-XXXXX ) to that person and request his/her full name.
2- Then send an e-mail to the relevant e-mail address ( [email protected] ) with your passport photo page and one of the following ( boarding pass, e-ticket copy ) and write a petition letter then you approve that the member who will help pick up your item. Include the full name of the member picking up your item in your petition. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.
Blue Path
1- After finding someone who will to help, please PM or e-mail him/her and provide your lost and found reference number to that person and request his/her full name.
2- Then reply to the e-mail you received with your passport photo page and write that you approve that someone else would pick up your item. Include the full name of the member picking up in your e-mail. Forward the answer from the relevant department to the member who will help.
3- Provide the member, your full address ( if you want it shipped ) or arrange a pickup point. If you decide your item to be shipped be aware that the member might request you to pay the shipment and customs fee ( when applicable ) so discuss how would you pay the member.
Red Path
No one would like to deal with customs so mostly you would need to figure it on your own. If you find a member that would be happy to help, PM him/her.
Step 2: Follow the relevant paths for the cases ( Person who will help )
Orange Path
( If you decide to pick up the item after arriving from a flight, skip steps 5 to 8, instead read step 7p ).
1- Be sure to have the member's report number and provide him/her your full name so he/she could include in his/her petition.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the arrivals level and proceed to the relevant (Domestic/International) Information desk. Call the lost&found department from the phone over there. Someone would come to buzz you inside the baggage claim hall.
6- When entering the baggage claim hall, the police would ask for your ID ( ID, driver's license, passport ) and hold it until you leave the hall. Before you hand your ID to the police, the ground staff would take a picture of it and send it to the lost&found desk for verification.
7- When you arrive at the lost&found desk, provide the reference number to the employee, pick the item, and sign the documents. Then an agent would escort you out the hall, do not leave the hall by yourself if you are picking an item from the international lost&found office.
7p- ( If you arrive as a passenger ) When you arrive at the lost&found desk at the baggage claim hall, provide the reference number to the employee, present your ID, pick the item, and sign the documents.
8- Reclaim your ID from the police.
9- If the member has agreed his/her item to sent by UPS, proceed to the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
10- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
11- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.
You have successfully helped someone.
Blue Path
1- Be sure to have the member's reference number and provide him/her your full name so he/she send your name to the relevant department.
2- Wait for the e-mail that the member would forward to you. Don't go to the airport before you have written confirmation that you have the right to pick up his/her item.
3- Don't go pick up the item before you both agree with shipping/pickup information. Exchange payment information ( IBAN, Swift, PayPal, Venmo, etc... ) if you would request money for the shipment.
4- Inform the member the cost of shipping [estimate] ( if you want the money of shipment ) and wait for the member to send the money. Then go to the airport
5- When you enter the Istanbul Airport terminal, go to the departures and proceed to lost&found office which is near check-in island R&S.
6- Tell the representative that you are picking up the member's item. Present your ID ( ID, driver's license, passport ) in order to pick-up your item.
7- After picking up the item, If the member has agreed his/her item to sent by UPS, proceed to the other end of the departures level and hand his/her item to UPS, pay the relevant amount of shipping and take the receipt. Provide the tracking number to the member. If you or the member prefers his/her item to be sent by local post ( PTT ) or another shipping company, or you would meet in person, you may leave the airport
8- If the member prefers shipping his/her item to sent by local post ( PTT ) or another shipping company, send the item and provide the tracking number to the member.
9- Refund the remaining money to the member if your shipping costs were lower than what he/she sent to you.

You have successfully helped someone.

Print Wikipost

Old Jan 6, 19, 4:28 pm
  #31  
 
Join Date: Jan 2019
Posts: 3
“Just one request, don't leave your valuables behind!
xoxo 😂”
Great advice, @rozy! 😁

Your generosity and kindness in doing this is amazing. Thank you so very much!

Thanks10 is offline  
Old Jan 9, 19, 8:09 am
  #32  
 
Join Date: Jan 2019
Posts: 3
Hello @rozy,

I seem to be in the same situation, I have a baby carrier that has been found but again it is in the Domestic Lost and Found. I asked them to sent it to the London Heathrow office but they said they wont be able to due to rules of flight.

I can PM you the reference and details via private message or IM.

Kind regards
PK772LR is offline  
Old Jan 9, 19, 8:22 am
  #33  
 
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 448
Originally Posted by PK772LR View Post
Hello @rozy,

I seem to be in the same situation, I have a baby carrier that has been found but again it is in the Domestic Lost and Found. I asked them to sent it to the London Heathrow office but they said they wont be able to due to rules of flight.

I can PM you the reference and details via private message or IM.

Kind regards
please send me an email.
rozy975 @ yahoo.com

Tell me what you need. I will do my best.

Last edited by rozy; Jan 21, 19 at 10:47 am
rozy is offline  
Old Jan 9, 19, 8:27 am
  #34  
 
Join Date: Jan 2019
Posts: 3
Originally Posted by rozy View Post
please send me an email.
rozy975 @ yahoo.com

I have one question. Baby carrier is really big. And even cargo costs really a lot. This cannot be a free delivery by TK. You have to pay the cost of shipping. Tell me what you need. I will do my best.
Thanks Rozy. Just emailed you.
PK772LR is offline  
Old Jan 15, 19, 7:33 am
  #35  
ZP1
 
Join Date: Jan 2019
Posts: 3
Red carry on bag left behind

Hi,
We left our red small size American Tourister carry-on bag in the overhead compartment of our Karachi-Istanbul flight and did not succeed in obtaining it during our 4 hour layover at Istanbul Attaturk Airport before our connecting flight to London Heathrow. The lost and found office has confirmed that our bag is there but will not send it to us here in London. Is there anyone that can help us get our bag back? It primarily has clothes and a bag weighing scale. I can provide more details as required. Thanks in advance!
@rozy
ZP1 is offline  
Old Jan 15, 19, 4:58 pm
  #36  
 
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 448
Originally Posted by ZP1 View Post
Hi,
We left our red small size American Tourister carry-on bag in the overhead compartment of our Karachi-Istanbul flight and did not succeed in obtaining it during our 4 hour layover at Istanbul Attaturk Airport before our connecting flight to London Heathrow. The lost and found office has confirmed that our bag is there but will not send it to us here in London. Is there anyone that can help us get our bag back? It primarily has clothes and a bag weighing scale. I can provide more details as required. Thanks in advance!
@rozy
Sorry to hear that you left your carry-on on board. I can try to help you.

I am leaving for Singapur on this Friday, on Jan 18th. I can have the bag that day but I have no time to send it to you before my flight. And I have no time to go to the airport before friday. So this doesnt work for me.

But if you can waiit, I can have the bag on my arrival day which is on Jan 30th from the airport and we will find a way to ship it to you later on.

Let me know if this works for you and please send me an email with the details.
rozy is offline  
Old Jan 21, 19, 10:42 am
  #37  
 
Join Date: Jan 2019
Posts: 3
Guys just wanted to say @rozy sorted out our issue.
She collected our baby carrier and sent it to London via Turkey Postal Service. It arrived today and we paid Rozy to send it to us.

Really amazing job Rozy thank you so much for helping us. You have restored my belief in Turkish people.
If only there were people like you working for the airline that went above and beyond to help.
PK772LR is offline  
Old Jan 21, 19, 10:49 am
  #38  
 
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 448
Originally Posted by PK772LR View Post
Guys just wanted to say @rozy sorted out our issue.
She collected our baby carrier and sent it to London via Turkey Postal Service. It arrived today and we paid Rozy to send it to us.

Really amazing job Rozy thank you so much for helping us. You have restored my belief in Turkish people.
If only there were people like you working for the airline that went above and beyond to help.
Thank you for your kind words.
Happy that I could help.
rozy is offline  
Old Jan 23, 19, 6:00 am
  #39  
 
Join Date: Aug 2006
Location: IST, LAX
Programs: *G
Posts: 217
I bumped into this thread by accident but I can also help those who have missing items in Istanbul Atatürk airport as I fly domestic&international quite often from there. Just ping me by private msg.

Cheers.
Basar is offline  
Old Jan 24, 19, 5:11 am
  #40  
ZP1
 
Join Date: Jan 2019
Posts: 3
Originally Posted by rozy View Post
Sorry to hear that you left your carry-on on board. I can try to help you.

I am leaving for Singapur on this Friday, on Jan 18th. I can have the bag that day but I have no time to send it to you before my flight. And I have no time to go to the airport before friday. So this doesnt work for me.

But if you can waiit, I can have the bag on my arrival day which is on Jan 30th from the airport and we will find a way to ship it to you later on.

Let me know if this works for you and please send me an email with the details.
@rozy just sent you an email. Thanks in advance!
ZP1 is offline  
Old Feb 15, 19, 6:43 am
  #41  
ZP1
 
Join Date: Jan 2019
Posts: 3
Originally Posted by ZP1 View Post

@rozy just sent you an email. Thanks in advance!
Hi! I just wanted to update this thread to mention that we finally did receive our red American Tourister carry-on bag that we left in the overhead compartment of our Turkish Airlines flight to Istanbul. Thank you so much @rozy for making it happen. We would never have gotten our bag back without your help in retrieving it from the Lost & Found Office and then posting it over to us here in London! Your kindness and cooperation in helping us and other like us is greatly appreciated!
gr8pirate likes this.
ZP1 is offline  
Old Feb 15, 19, 6:52 am
  #42  
 
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 448
Originally Posted by ZP1 View Post


Hi! I just wanted to update this thread to mention that we finally did receive our red American Tourister carry-on bag that we left in the overhead compartment of our Turkish Airlines flight to Istanbul. Thank you so much @rozy for making it happen. We would never have gotten our bag back without your help in retrieving it from the Lost & Found Office and then posting it over to us here in London! Your kindness and cooperation in helping us and other like us is greatly appreciated!
Happy to help. ☺
And I am learning the secrets of Turkish Postal Services! 🤣🤣
rozy is offline  
Old Feb 16, 19, 2:15 am
  #43  
 
Join Date: Jan 2019
Posts: 1
Lost laptop bag - no problem with Ms. Rozy!

Hello, just want to share my experienced, I’ve lost my laptop bag inside the airplane during my transit in Istanbul. My bag includes 2 MacBook pro (personal and company), 1 iPad, 2 envelop of all my personal and family original docs and other important things there. Thank you Rozy for helping me out! I really can't thank her enough! But yes there’s still a lot of great thing in the world. Ms. Rozy is one of them, she’s really a pure good samaritan! For me like Angel indeed! Thank you again Ms. Rozy and God bless u more!


All the best!
Zar from Ireland/Philippines

Last edited by zaritzki; Feb 16, 19 at 2:30 am
zaritzki is offline  
Old Feb 23, 19, 11:48 pm
  #44  
 
Join Date: Apr 2000
Location: IST, TR
Programs: TK*G EP
Posts: 448
Originally Posted by zaritzki View Post
Hello, just want to share my experienced, I’ve lost my laptop bag inside the airplane during my transit in Istanbul. My bag includes 2 MacBook pro (personal and company), 1 iPad, 2 envelop of all my personal and family original docs and other important things there. Thank you Rozy for helping me out! I really can't thank her enough! But yes there’s still a lot of great thing in the world. Ms. Rozy is one of them, she’s really a pure good samaritan! For me like Angel indeed! Thank you again Ms. Rozy and God bless u more!


All the best!
Zar from Ireland/Philippines
Happy to be able to help. ☺
SFOTraveler1984 likes this.
rozy is offline  
Old Mar 23, 19, 9:12 am
  #45  
Suspended
 
Join Date: Mar 2019
Location: South Korea
Posts: 1
Thumbs up I hope....

Dear Rozy,
Even though I've never met you before, I write this in a hope of.....
I left my pouch on the flight from Moscow to Istanbul (Ataturk International Airport) on the way back to Korea.
I found out that I left my thing on the flight before 1 hour and 10 minute of next flight take-off, I asked to crew of Turkish airline at boarding gate, He repeated It's too late only.
Anyway...I tried to find my lost stuff on Turkish Airline website. But.... It's not easy...............I got a feedback from Turkish Airline, they got my things. But they are not replying to my next e-mail.
There is two phone, head phone, charger, sunglass inside the pouch.
All of them are not brand new or expensive thought, But there is lots of memory inside.. which is why I'm here.
If you can help this situation, I can wait, I'm extraordinarily patient.
Thanks for reading this. I hope to hear from you.
@rozy
JinsunKim is offline  

Thread Tools
Search this Thread
Search Engine: