Impossible to sign up for Smiles account.
Jul 5, 2019, 5:08 pm
#31
Join Date: Dec 2008
Posts: 3,031
The crazy thing is I have a dummy account (with dummy details) but now need to create a real one and I can't!
Jul 11, 2019, 3:59 pm
#32
Join Date: Dec 2004
Location: SFO
Programs: BART Platinum, AA Plat Pro
Posts: 1,158
I'm getting the same error message on two computers, my iphone, and all kinds of different browsers. Filled out all the required fields and even the ones that aren't required. Using a numerical password. How did you get past this?
The crazy thing is I have a dummy account (with dummy details) but now need to create a real one and I can't!
The crazy thing is I have a dummy account (with dummy details) but now need to create a real one and I can't!
Jul 27, 2019, 4:40 pm
#34
Join Date: Jan 2016
Location: Cape Town
Posts: 35
I was also having the same issues until I downloaded the Turkish Airlines App. I successfully (after two attempts) managed to sign up for both my mother and myself from there. The password, however, had to be numerical as it wouldn’t accept alphabets. Hope you have had some luck since your post.
Dec 22, 2019, 11:19 pm
#36
Join Date: Dec 2009
Programs: AA EXP, Starwoods Gold, Delta Silver
Posts: 12
Just wanted to comment here that I too got repeated error messages when trying to sign up for Miles & Smiles. Even when using a numeric 6 digit password. I finally was able to create an account using the Turkish Airlines mobile app. They didn't have Chicago listed in their stupid city drop down for Illinois, but when I chose a different city I was still able to successfully sign up and they gave me a message that my address couldn't be verified so I should update it (lol).
Dec 23, 2019, 9:34 pm
#37
Join Date: Mar 2017
Posts: 556
I had a similar problem. While my town isn't a big city like Chicago, it certainly should have been listed! Its population is around 26,000. I chose another nearby town which is a fraction of the size, and it worked. I don't believe I got the verification message, but my address on file is no good in real life. Good luck mailing me something!
Dec 23, 2019, 11:59 pm
#38
Join Date: Jun 2018
Programs: TK Elite
Posts: 246
I had a similar problem. While my town isn't a big city like Chicago, it certainly should have been listed! Its population is around 26,000. I chose another nearby town which is a fraction of the size, and it worked. I don't believe I got the verification message, but my address on file is no good in real life. Good luck mailing me something!
May 9, 2021, 8:46 am
#39
Join Date: May 2021
Posts: 1
Still crazy after all these years
I found this 4-year-old thread about how bad Turkish website is. Nothing has changed in 4 years! I struggled with being forced into creating a unsecure password and then after creating a new account, it would not let me login to the website. I was allowed to reset my password but the login still did not work. I finally downloaded the Turkish Airline App and that allowed me to log in. I still can not log into their website.
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
May 12, 2021, 1:57 pm
#40
Join Date: Dec 2020
Programs: AK, AS, CX, HA, JQ, UA, AAA, AMEX, Chase, Citi, WHG, HH, IHG, MRRTT
Posts: 13
I found this 4-year-old thread about how bad Turkish website is. Nothing has changed in 4 years! I struggled with being forced into creating a unsecure password and then after creating a new account, it would not let me login to the website. I was allowed to reset my password but the login still did not work. I finally downloaded the Turkish Airline App and that allowed me to log in. I still can not log into their website.
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
Sep 3, 2021, 9:20 pm
#41
Join Date: Sep 2021
Posts: 1
I GOT IN!!!
I found this 4-year-old thread about how bad Turkish website is. Nothing has changed in 4 years! I struggled with being forced into creating a unsecure password and then after creating a new account, it would not let me login to the website. I was allowed to reset my password but the login still did not work. I finally downloaded the Turkish Airline App and that allowed me to log in. I still can not log into their website.
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
If this is how Turkish Airline handles their infrastructure, I shudder to think how actually booking with Miles with Smiles points will actually work...... Is it worth it to be a customer with this company?
- Register - Download the app and register there
- City - If you don't find your City in the dropdown (which is RIDICULOUS), use an alternate address or alternate (perhaps nearby) city. From the posts above it seems like you can just choose another (close) city and it may still work. I just chose a different address altogether.
- Password - Choose a 6-digit numerical password (it's BANANAS that they aren't really clear that it's numbers only)
- Find your M&S Number - Once you're registered, view your M&S number (starting with TK) in the app
- Log into Website - To log into the website, you won't be able to use your email address to log in the first time (as far as I can tell). Instead, you'll need to log in with you M&S number, but WITHOUT the "TK" at the beginning
- Update Login preferences - Once you log into the website, go to "My Account" and you should see "Login Options". From here you should be able to select Email and Mobile number. I logged out and tested with my updated options and it works for me.
Nov 3, 2021, 3:26 pm
#42
Join Date: Nov 2021
Programs: Emirates; TK
Posts: 1
Thank you all so much for sharing your frustrations and tips. With your help I was able to get in and have captured what I believe to be the shortest path to success. (Note: It looks like the link to the old website doesn't work anymore. But, I was able to register by downloading the app.)
- Register - Download the app and register there
- City - If you don't find your City in the dropdown (which is RIDICULOUS), use an alternate address or alternate (perhaps nearby) city. From the posts above it seems like you can just choose another (close) city and it may still work. I just chose a different address altogether.
- Password - Choose a 6-digit numerical password (it's BANANAS that they aren't really clear that it's numbers only)
- Find your M&S Number - Once you're registered, view your M&S number (starting with TK) in the app
- Log into Website - To log into the website, you won't be able to use your email address to log in the first time (as far as I can tell). Instead, you'll need to log in with you M&S number, but WITHOUT the "TK" at the beginning
- Update Login preferences - Once you log into the website, go to "My Account" and you should see "Login Options". From here you should be able to select Email and Mobile number. I logged out and tested with my updated options and it works for me.
Dec 9, 2021, 9:47 am
#44
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
The password needing to be entirely numerical totally makes sense as it's also used as a PIN code when booking something on the one.
Rather than asking you to verify your passport number, street address, etc... Turkish Airlines will just ask you to tap your PIN code when booking an award, upgrade, etc... on the phone which I feel more comfortable compared to other airlines like British Airways which would still ask to verify your passport number or your street address when booking an award ticket.
Rather than asking you to verify your passport number, street address, etc... Turkish Airlines will just ask you to tap your PIN code when booking an award, upgrade, etc... on the phone which I feel more comfortable compared to other airlines like British Airways which would still ask to verify your passport number or your street address when booking an award ticket.