Accidentally Canceled Flight-TK Refuses to Resolve Issue
Sep 25, 2017, 2:16 pm
#1
Original Poster
Join Date: Jan 2017
Posts: 27
Accidentally Canceled Flight-TK Refuses to Resolve Issue
My flight on TK's website was accidentally cancelled. Both the booking and mistaken cancellation all happened within a 24 hour period. I have asked that my purchased ticket be reinstated(as I didn't intend to cancel it in the first place). However, Despite being a premium passenger and a Star Alliance point holder TK refuses to do even that.
I am very upset about this esp. under IATA and US/UK/EU rules these issues must be resolved favorably by the airline within 24 hours.
After this refusal I lodged the compliant again with TK. If they come back with the same response what should I do? Should I book a replacement ticket on the day I will be flying? ould I be successful in disputing the charge with the bank?
Thank you in advance for your help!
I am very upset about this esp. under IATA and US/UK/EU rules these issues must be resolved favorably by the airline within 24 hours.
After this refusal I lodged the compliant again with TK. If they come back with the same response what should I do? Should I book a replacement ticket on the day I will be flying? ould I be successful in disputing the charge with the bank?
Thank you in advance for your help!
Sep 25, 2017, 4:44 pm
#3
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
What US / EU / UK rules are you referring to and what IATA policy? Please be specific as many here will want to know this.
Bottom line is that your statement that your ticket was "accidentally cancelled" is true but misleading. The full story is that you cancelled it.
Now, because you were a premium passenger (no longer, because you cancelled your ticket) and a *A "point holder" whatever that is, you believe that TK ought to reinstate your ticket.
No way.
If you want to fly, you will need to purchase a ticket. If the price has increased, that is too bad. If it has decreased or is the same, why are you complaining?
But, let's start with those rules you cite.
Bottom line is that your statement that your ticket was "accidentally cancelled" is true but misleading. The full story is that you cancelled it.
Now, because you were a premium passenger (no longer, because you cancelled your ticket) and a *A "point holder" whatever that is, you believe that TK ought to reinstate your ticket.
No way.
If you want to fly, you will need to purchase a ticket. If the price has increased, that is too bad. If it has decreased or is the same, why are you complaining?
But, let's start with those rules you cite.
Last edited by Often1; Sep 25, 2017 at 7:04 pm
Sep 25, 2017, 4:56 pm
#4
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Sep 26, 2017, 4:32 am
#5
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Easy guys, let's not be rough on the OP (who clearly misunderstands the 24 hour grace period in the US).
Once you have cancelled the ticket there is no right to have the ticket reinstated (even when within 24 hours of making the booking). You need to buy a new ticket, hopefully the fare is the same or only slightly higher.
Once you have cancelled the ticket there is no right to have the ticket reinstated (even when within 24 hours of making the booking). You need to buy a new ticket, hopefully the fare is the same or only slightly higher.
Sep 26, 2017, 8:33 am
#6
Join Date: Jun 2008
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Posts: 7,884
Sorry - I do not get it.
Was it a T/Agency booking and you asked them to cancel (meaning cancel reservation and refund ticket)?
Have you used Refund option on TK web site?
Have you got full refund?
The US DOT 24 hour grace period allows you to cancel/refund the ticket. There is nothing about reinstatement.
Was it a T/Agency booking and you asked them to cancel (meaning cancel reservation and refund ticket)?
Have you used Refund option on TK web site?
Have you got full refund?
The US DOT 24 hour grace period allows you to cancel/refund the ticket. There is nothing about reinstatement.
Sep 26, 2017, 8:36 am
#7
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Sorry - I do not get it.
Was it a T/Agency booking and you asked them to cancel (meaning cancel reservation and refund ticket)?
Have you used Refund option on TK web site?
Have you got full refund?
The US DOT 24 hour grace period allows you to cancel/refund the ticket. There is nothing about reinstatement.
Was it a T/Agency booking and you asked them to cancel (meaning cancel reservation and refund ticket)?
Have you used Refund option on TK web site?
Have you got full refund?
The US DOT 24 hour grace period allows you to cancel/refund the ticket. There is nothing about reinstatement.
Sep 26, 2017, 9:25 am
#8
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Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Posts: 13,033
https://www.transportation.gov/sites...20130530_0.pdf
As mentioned, you don't have the right to reinstate a booking within 24 hours. Au contraire... you must cancel within 24 hours for a full refund.
Like everybody else, I really don't understand how somebody could mistakenly cancel a reservation they actually wanted. It's far more complicated that just a mis-placed click of a button.
And assuming a full refund, how has a premium cabin fare shot up so much in price (within a day or two) for it to matter?
As mentioned, you don't have the right to reinstate a booking within 24 hours. Au contraire... you must cancel within 24 hours for a full refund.
Like everybody else, I really don't understand how somebody could mistakenly cancel a reservation they actually wanted. It's far more complicated that just a mis-placed click of a button.
And assuming a full refund, how has a premium cabin fare shot up so much in price (within a day or two) for it to matter?