Deteriorating economy service on TK?

Old Aug 8, 17, 2:17 pm
  #1  
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Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 622
Deteriorating economy service on TK?

Dear all,

I have been a TK Elite (*A Gold) member since 2012 and used to fly TK quite frequently between different German Airports (mostly CGN and DUS), IST and different airports in Africa. I used to be very impressed by the service standards in economy class with Turkish delights, fresh juices and menus, not to mention really decent food from DO&CO. I had very few flights with them in 2016 and when I took them a few times earlier this year, it seems the standards have deteriorated quite a bit, at least on my routes. Never mind the menus and the Turkish delights (both of which have disappeared), but also the food quality has gone down quite a bit as well. I will continue to fly them as they have convenient schedules and good prices, the lounge in IST is still fairly decent and on the rare occasion that I fly business class, I have not been disappointed, but economy class does not seem to be what it used to be.

What are the experiences of others here?

Last edited by Arnur; Aug 8, 17 at 4:04 pm Reason: Grammar
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Old Aug 8, 17, 2:34 pm
  #2  
 
Join Date: Jan 2003
Location: HEL
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I noticed meal service is down as well. Menus I don't care about but meals are smaller and with the crackers removed and dessert downsized for example.
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Old Aug 8, 17, 3:53 pm
  #3  
 
Join Date: Aug 2000
Location: ZRH / YUL
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THY yield was -7% in 2016 compared to 2015, and is declining further while fuel is going up. Not surprised that this has visible consequences in product quality.
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Old Aug 9, 17, 3:17 pm
  #4  
 
Join Date: Dec 2008
Location: Thailand, Phuket
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The service in a decline on all flights and classes.
In business class for example, No more Turkish delight, no more chocolate bar as welcome gift, no more starters from trolley and reduced options, Portions are smaller and less choice and all on a plastic tray instead of serving out.
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Old Aug 10, 17, 6:23 am
  #5  
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They are still better than others. I mean if you dont fly with EK first class. This is the best option. In terms of money and quality.
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Old Aug 14, 17, 11:47 am
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Join Date: Aug 2000
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According to Airline Weekly, TK cut expenditures on passenger services, including catering, by 17% YOY on a 4% ASK growth.
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Old Aug 14, 17, 2:02 pm
  #7  
 
Join Date: May 2000
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Originally Posted by Arnur View Post
What are the experiences of others here?
Short flights (TLV, CAI) used to be a full meal, not it's a sandwich. Business class is still the same.

Shuly
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