Have I renewed my status..?

Old Jun 27, 17, 11:20 am
  #1  
Original Poster
 
Join Date: Aug 2016
Location: Hong Kong
Programs: TK*G
Posts: 234
Have I renewed my status..?

Sorry all I know this is a very stupid question, but I just want to double-check and make sure given how poor the Turkish Airlines website IT is...

Here is the screenshot of two different accounts of my family:



Both have collected 37,500 miles within the 2-year period of Elite membership. Yet, I don't understand why the 'Card Renewal' page shows differently. May I know if the Elite status will be automatically renewed after the expiry date for both/either screenshot? Or is there some kind of bug that I have to contact TK to manually update my status (especially for the first account)?

Thanks all in advance!
bart simpson is offline  
Old Jun 28, 17, 4:32 am
  #2  
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Posts: 7,808
Are either of the accounts doing anything special? (status match, etc.)

Is the second account re-qualifying with 25K during the first year of status?
craigthemif is online now  
Old Jun 28, 17, 9:52 am
  #3  
Original Poster
 
Join Date: Aug 2016
Location: Hong Kong
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Originally Posted by craigthemif View Post
Are either of the accounts doing anything special? (status match, etc.)

Is the second account re-qualifying with 25K during the first year of status?
Right! You remind me of something indeed.

Both accounts were status matched back in 2015. First account re-qualify only this year while the second account got qualified within the first year already.
bart simpson is offline  
Old Jun 29, 17, 12:48 am
  #4  
 
Join Date: Jan 2016
Posts: 19
make sure you get 40k.

I did not get renewed with 37500 due to some calculation issues with their monthly statements.
freetgy is offline  
Old Jul 3, 17, 7:38 am
  #5  
 
Join Date: Apr 2007
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Originally Posted by bart simpson View Post
Right! You remind me of something indeed.

Both accounts were status matched back in 2015. First account re-qualify only this year while the second account got qualified within the first year already.
Both accounts have successfully requalified.

Heed : The amount of status miles to be collected = 0

Cheers,

M.
moeser is offline  
Old Jul 4, 17, 9:57 am
  #6  
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Originally Posted by moeser View Post
Both accounts have successfully requalified.

Heed : The amount of status miles to be collected = 0

Cheers,

M.
Thanks a lot! I just want to make sure there is no glitch or bug or whatsoever since I'm planning to fly on 1/Sep/2017, one day exactly after the expiry date of current status.
bart simpson is offline  
Old Jul 4, 17, 9:57 am
  #7  
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Join Date: Aug 2016
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Originally Posted by freetgy View Post
make sure you get 40k.

I did not get renewed with 37500 due to some calculation issues with their monthly statements.
Seriously?! Should I call beforehand to make sure if they make it right first? I don't think I can make 40k in a short period of time...

May I know what happened in the end for you?
bart simpson is offline  
Old Jul 4, 17, 1:45 pm
  #8  
cln
 
Join Date: Mar 2010
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Posts: 1,639
my account shows the same expiry date

Total Status Miles (Current Tier) Status Miles (Last 12 months) Total Miles
9x,xxx 7x,xxx 9x,xxx
cln is offline  
Old Jul 4, 17, 2:03 pm
  #9  
 
Join Date: Sep 2007
Location: London UK
Programs: BAEC Gold, TK Elite
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I'm in a similar situation. I was status matched but I was in the batch downgraded to Classic Plus after the first year despite getting the 15,000 required before reinstating me to Elite in January albeit with the same expiry date of December 2017.

I thought I would leave it until I had 37,500 - in fact I now have 42,760 points (with over 40,000 on TK metal) but my account stubbornly won't say I've qualified for another two years.

I'm trying to sum up the energy to send a message to them. Maybe I'll do it this weekend...


[img]webkit-fake-url://4a304899-73d7-4a12-91cc-410e197c8789/imagejpeg[/img]
CoweyB is offline  
Old Jul 7, 17, 7:08 am
  #10  
 
Join Date: Apr 2007
Location: TSE
Posts: 818
Your account won't show the extended validity of your status.

Check,how many miles you need to requalify. If it shows 0 miles you are requalified.

Same as in Barts case.

Cheers.
moeser is offline  
Old Jul 7, 17, 8:39 am
  #11  
 
Join Date: Sep 2007
Location: London UK
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Originally Posted by moeser View Post
Your account won't show the extended validity of your status.

Check,how many miles you need to requalify. If it shows 0 miles you are requalified.

Same as in Barts case.

Cheers.
This is the problem, it says I need over 25,000 miles to requalify (not upgrade to Elite Plus).

I have sent them a message. In the past 18 months I have 47,000 status miles.

Hopefully they will see that and make the adjustments.
CoweyB is offline  
Old Jul 7, 17, 1:06 pm
  #12  
cln
 
Join Date: Mar 2010
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Posts: 1,639
i just had a great experience with TK miles&smiles hotline, such a nice female agent with skills...

i did several bookings and also asked about that issue posted here.

She said the date is the expiry date of the PHYSICAL CARD you received first. The status is renewed
cln is offline  

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