New version of THY.com

Old Jan 1, 2017, 10:04 pm
  #16  
 
Join Date: Jun 2014
Location: KBL
Programs: FB Gold - M&S Gold
Posts: 279
@Safra, there should be a "revert to the old version" button at the bottom of your screen. It was a life saver for me a few weeks ago as there was no way to load anything but their homepage.
Enthilza is offline  
Old Jan 3, 2017, 10:08 pm
  #17  
 
Join Date: Jan 2008
Location: BKK,YYZ
Programs: Star Gold
Posts: 50
New website does no allow upgrade bookings or changes

No upgrade booking requests can be processed if you call with a booking through the new website. PNRs and eticket numbers are not searchable on the new website, so I cannot make flight or date changes.

They should have the old website back until all bugs have been fixed on the new website.

I will not be making bookings with TK for the next few weeks until the new website is fixed. Unfortunately, my business will go to TG, LH and AC.

Please TK, can we have the old website bacK ? Or else, I am taking my business elsewhere for the next 3 months.
belize 1 is offline  
Old Feb 16, 2017, 8:27 am
  #18  
 
Join Date: Dec 2016
Location: ZAG
Programs: TK *G, SkyTeam Elite Plus
Posts: 45
Does anybody know what is the current status of the new TK website? Did they make it available to the more countries or still only few as a testing ground?

2 months ago I was able to use it from Japan. There were definitely some improvements and overall I liked the new design and UX (you can see some of my impressions and screenshots on the page #1 of this topic) but also lots of bugs to be deal with. Reading some comments I can see that there is still plenty of work.

Do we see any progress there or this will just be one of the TK "success" stories?
BurekTheGreat is offline  
Old Jul 25, 2017, 5:48 am
  #19  
 
Join Date: May 2016
Programs: Oneworld Sapphire (QR Gold), SkyTeam Elite Plus (ITA Volare)
Posts: 100
New TK website

I entered www.turkishairlines.com today and found that the entire website has been redesigned, including the Miles&Smiles section and award ticket booking. Many improvements to the site, however, Elite overdraft of 10K miles doesn't seem to be working. I looked up a return flight in business class costing 90K (I am Elite and have 88,5K miles in my account) and where the old website would let me overdraft the difference, the new site does not. Luckily, there is an option to purchase the extra miles required, not in quantities of 1000 but the exact number, i.e 1441 miles.

I wish TK could also roll out functionality for booking *A awards online one day...

By the way. When logged into M&S account, all flight/earning history shows 0 miles. The total is correct though. Anyone else got this?
pineapple_juice is offline  
Old Jul 25, 2017, 6:08 am
  #20  
 
Join Date: May 2016
Programs: Oneworld Sapphire (QR Gold), SkyTeam Elite Plus (ITA Volare)
Posts: 100
Hmmm, must have been some sort of a test rollout for a limited time only. Now I am getting the old page.
(When the new design was displayed the url was https://p.turkishairlines.com )
pineapple_juice is offline  
Old Jul 25, 2017, 6:16 am
  #21  
 
Join Date: Feb 2014
Programs: Star Alliance Gold, AS MVP
Posts: 989
Looks like it's down, when I try to go to www.turkishairlines.com it redirects me to p.turkishairlines.com (the new website).
Granite64 is offline  
Old Jul 25, 2017, 6:35 am
  #22  
 
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,397
I can't access it all, it goes from www to p to www to p and repeat until the browser gives up.
Gnopps is online now  
Old Jul 25, 2017, 6:50 am
  #23  
 
Join Date: Oct 2015
Location: Overseas
Programs: UA Platinum, AA, DL, Marriott Gold, Global Entry early adopter
Posts: 95
Wow - I travel this weekend, and I was able to add my United MileagePlus number to my reservation. And, I called them to confirm that it was in fact attached now. This is kind of a big deal because their old res system rejected UA's alphanumeric numbers. So, TK seems to have gotten an upgrade on both the front-end and back-end.
dcfromdc is offline  
Old Jul 25, 2017, 7:11 am
  #24  
 
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 745
Originally Posted by Gnopps
I can't access it all, it goes from www to p to www to p and repeat until the browser gives up.
What does the new site look like - it is the woman on the beach gazing at the birds with the message Widen your World?
CoweyB is offline  
Old Jul 25, 2017, 7:20 am
  #25  
 
Join Date: Dec 2016
Location: ZAG
Programs: TK *G, SkyTeam Elite Plus
Posts: 45
Originally Posted by CoweyB
What does the new site look like - it is the woman on the beach gazing at the birds with the message Widen your World?
You can see some screenshots of the new website here.

Btw, there is already some discussion about new website on above link so maybe admins can merge this 2 topics.
BurekTheGreat is offline  
Old Jul 25, 2017, 7:28 am
  #26  
 
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 745
Originally Posted by BurekTheGreat
You can see some screenshots of the new website here.

Btw, there is already some discussion about new website on above link so maybe admins can merge this 2 topics.
Thanks, I still can't access it but it does look good...
CoweyB is offline  
Old Jul 25, 2017, 7:52 am
  #27  
 
Join Date: Aug 2016
Location: Toulouse
Programs: TK*G
Posts: 281
Originally Posted by CoweyB
Thanks, I still can't access it but it does look good...
It depends which country you are at.

In Hong Kong, I got directed to the new website where I could only access to the old version in UK.
bart simpson is offline  
Old Jul 25, 2017, 12:36 pm
  #28  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 12,974
Originally Posted by Gnopps
I can't access it all, it goes from www to p to www to p and repeat until the browser gives up.
Seems to be an issue with your ISP and how it allocates IP addresses.

I can't access TK's website from home, but I can when I turn on a VPN and I usually can from hotels, etc.


Nonetheless, I still hit "revert to old version" 99% of the time.
craigthemif is online now  
Old Jul 25, 2017, 1:58 pm
  #29  
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
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Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
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The "new" website is still only available in a very limited number of countries, apparently TK are unable to roll it out globally. Not surprising given its poor IT track record.
starflyergold is offline  
Old Jul 26, 2017, 1:06 pm
  #30  
 
Join Date: Aug 2010
Programs: TK Elite Plus, SAS EBG, QR Platinum, Hilton Diamond
Posts: 2,297
New version appears to be rolled out in Sweden as well. Not sure what I think about the new website. Looks nice, but quite confusing to use.
LH4116 is offline  

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