Problems trying to upgrade?
 

I've been trying to upgrade some TK flights for days now and I keep being told by the TK phone agents that they are having computer problems and nothing is going through at the moment and all I can do is keep calling back.

Having upgraded easily on almost every occasion in the past when I've called, I tend to give them the benefit of the doubt, but I am still wondering what is going on.

Anyone else having an issue?

They always say that when they refuse to do their job properly. Don't know how many times I've been told "the system is down" for even simpler requests. Wait a few hours and call again.

System down my azz, it's really getting tiresome, I can't remember how many times I have called and always had system down, including simple schedule change, to confirm, so I can check-in online.

Calling back repeatedly did indeed work. Seriously, how hard can it be for TK staff to process an upgrade using TK miles on a TK flight? Seems like it should be first day on the job stuff. Irritating to say the least

I think the service from call center depreciates after they have outsourced it - a lot of times I don't get the seats that I want, and once they claimed that the seats are selected but they weren't. I also had trouble trying to upgrade too. Special meals/birthday cake ordered but never shows up......

i don't know in your countries, but in Italy this is same for each big company with a call center like phone , gas, electricity, internet, banks...

simply they feel they have to give the service, they outsource it to the cheapest cost and give zero training, so the result is that you have a lot of incompetent people trying to do as less as they can. normally the workers are not motivated, between jobs (normally the best ones) or even hopeless people...basically in the end you get no service or you need to try your luck and get the nice employee that works seriously and that can make your day...
fortunately there is always somebody good...

Please help:

Hang up, Call again... does not seem to work for me. :-(

I've been trying to upgrade a flight using E+ vouchers since last week.
Placed several calls to M&S without success:
The system requires entry of the PIN at the end of the upgrade process.
Unfortunately, it does not seem to recognize any PIN entry at all.
Other entries (like M&S number) work fine.
PIN works fine, too (tried it several times on the webpage).

Since the call center is still unable to help me after 7 calls, I used the online contact form:
First one (complaint) was simply dismissed with just one plain sentence "no mistake was made").
Second one still not answered.

My flight is tomorrow.

Any advice?

do it at the airport. go there little in advance and ask at the desk. they'll have to work with the ticket office and send you there as well, but it can work.
thye told me that normally at check-in time they have access to all remaining seats and can easily handle.
i did like this in MXP and was blessed by super nice staff that worked well for me and wife and got the upgrade done in 20 mins by using E+ vouchers.
little patience and a couple of signatures and all was nicely done :)

Success, finally!
 

Thanks, Rescmajster, for the idea!
I actually went to a TK airport sales office today and successfully did the upgrade. ^
Took me less than 5 minutes and just a signature. Award email showed up almost immediately. :cool:

Now compare that to 8 calls to the hotline and 3 submissions of the online form (plus a tweet on twitter to the TK_Helpline...) - all without a positive result...

Not everyone has the time and transportation possibilities to go to the airport for simple operations that should be handled in advance by phone.

glad to hear yuo succeded!
tomorrow i'll try my luck in PVG :)

true, hoowever also true that not everyone want to spend hours on the phone with a call center for something that should take no time directly on the website if it worked well...(hope sooner or later TK will upgrade the website to be functional...)

the suggestion is anyway to go to the airport to do the upgrade only the day fo departure, not weeks before as they likely can do nothing if you go in advance.

certainly the last day you get your luck depending on the eventual booking availability, but unless the biz class is fully fully booked or even overbooked, it would likely not an issue to enjoy the upgrade

I've been asked at the airport by TK if I was sure I didn't want to upgrade a same day flight using miles, so definitely not a difficult transaction for them.

Glad you were successful - and I as well

This is how TK works - whether you like it or not.

+1