Charged two upgrade vouchers after being promised only one will be deducted?
Dec 1, 2015, 9:33 am
#1
Original Poster
Join Date: Oct 2011
Programs: TK E+
Posts: 398
Charged two upgrade vouchers after being promised only one will be deducted?
Hi all
Did any E+ here ever get a rep on the phone upgrade a 2 sector Y itinerary, assuring that only 1 voucher will be used for both sectors, and later found out that actually 2 vouchers were deducted?
And if so, were you successful in somehow getting the 2nd voucher returned?
Did any E+ here ever get a rep on the phone upgrade a 2 sector Y itinerary, assuring that only 1 voucher will be used for both sectors, and later found out that actually 2 vouchers were deducted?
And if so, were you successful in somehow getting the 2nd voucher returned?
Dec 2, 2015, 7:11 am
#2
Join Date: Feb 2007
Location: Umeĺ, Sweden
Programs: TK*G, SK*S, HH Gold, Marriott Gold
Posts: 257
Last year, the call center managed to deduct two vouchers for upgrading the same sector due to some computer glitch. I tried to call back a couple of times to get the lost voucher reinstated but to no avail.
Dec 13, 2015, 3:32 pm
#3
Join Date: May 2014
Posts: 36
happened the same to me this year.
the agent opened a ticket for support and 1 upgrade voucher was refunded in the same day to my account.
of course, first I had to convince the agent that she messed up. after 5 mins non-sense talk she admitted that she messed up, opened a ticket to the support.
I got an email that the ticket was opened. I could also log in to my account to read what she wrote in the ticket.
Before midnight got another email that it was refunded.
(nevertheless I could not make use of the refunded voucher as my elite plus expired)
the agent opened a ticket for support and 1 upgrade voucher was refunded in the same day to my account.
of course, first I had to convince the agent that she messed up. after 5 mins non-sense talk she admitted that she messed up, opened a ticket to the support.
I got an email that the ticket was opened. I could also log in to my account to read what she wrote in the ticket.
Before midnight got another email that it was refunded.
(nevertheless I could not make use of the refunded voucher as my elite plus expired)