Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
#406
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
#407
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,651
Fixed - TG USA were able to do it. Strange that CPH could not, though admittedly I did not have the TG PNR when I reached out to them, just had the ticket numbers
#410
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 404
Has anyone gotten an O Class (first) award issued recently. Im being told system wont issue f/c awards anymore even though you can make a reservation through the call center.
#411
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 677
#413
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Successfully booked an award on TP yesterday. Interestingly, the call center offered to accept payment and ticket over the phone, with the caveat that "the system doesn't work very well, so sometimes we can't issue the ticket and your reservation gets cancelled." I opted to ticket with my local ticketing office instead, but it's definitely a step up that it's even an option to ticket via phone in the first place.
#414
Join Date: Jul 2016
Posts: 100
I have gone through this thread, but do not see any posts talking about booking start awards online on tk website.
I saw a link on my miles transactions page.
https://www.turkishairlines.com/en-n...award-tickets/
Does anyone has any experience booking star awards online?
I saw a link on my miles transactions page.
https://www.turkishairlines.com/en-n...award-tickets/
Does anyone has any experience booking star awards online?
#415
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
#417
Join Date: May 2017
Posts: 11
I cant begin to even think about what turkish has done towards me.
I dont know if we will be let on the plane tomorrow.
Booked a star award ticket with SAS via turkish website. Paid with miles and paid taxes with credit card. Site clearly says that you add an infant after booking.
After booking the "add infant passenger" button doesnt work. Elite Member Call Centre is of no help, call centre says you have to visit a THY "Sales office" for some reason (why cant they fix it over the phone?). I emailed the sales agent "[email protected]" about 25 times. No reply for over a week. Then when they finally replied they simply say "SAS can fix this". Of course SAS says they cant.
The sales office says I have to add the infant with SAS and SAS says I have to add an infant passenger with Turkish.
I am unsure if what I wrote is even clear to you guys, so frustrated right now. Big chance my infant wont be allowed on the plane if check in agent cant add him.
I dont know if we will be let on the plane tomorrow.
Booked a star award ticket with SAS via turkish website. Paid with miles and paid taxes with credit card. Site clearly says that you add an infant after booking.
After booking the "add infant passenger" button doesnt work. Elite Member Call Centre is of no help, call centre says you have to visit a THY "Sales office" for some reason (why cant they fix it over the phone?). I emailed the sales agent "[email protected]" about 25 times. No reply for over a week. Then when they finally replied they simply say "SAS can fix this". Of course SAS says they cant.
The sales office says I have to add the infant with SAS and SAS says I have to add an infant passenger with Turkish.
I am unsure if what I wrote is even clear to you guys, so frustrated right now. Big chance my infant wont be allowed on the plane if check in agent cant add him.
#418
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,826
I had to do the same with TP and managed so I don't see why SK wouldn't be able to do it.
Once you have all the tickets print them out along with the PNR and go to the airport a bit early in case there are check in problems, but once your party is ticketed and confirmed it's SK's problem.
Good luck!
#419
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Silver, TK Gold, Hhonors Gold, Accor Plus Gold, Bonvoy Gold, Radisson Premium
Posts: 1,021
I emailed the sales agent "[email protected]" about 25 times. No reply for over a week.
#420
Join Date: Jun 2015
Location: DEN
Posts: 134