Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Jan 21, 2019, 8:18 am
#392
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 678
I just talked to TK YYZ office again.
They confirmed that "only on AC and UA we are not able to redeem points and issue award tickets but for other star alliance airlines we had no problem".
Not ideal for someone YYZ-based... but at least there are still ways to burn my TK miles.
They confirmed that "only on AC and UA we are not able to redeem points and issue award tickets but for other star alliance airlines we had no problem".
Not ideal for someone YYZ-based... but at least there are still ways to burn my TK miles.
Jan 21, 2019, 11:20 am
#393
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
I just talked to TK YYZ office again.
They confirmed that "only on AC and UA we are not able to redeem points and issue award tickets but for other star alliance airlines we had no problem".
Not ideal for someone YYZ-based... but at least there are still ways to burn my TK miles.
They confirmed that "only on AC and UA we are not able to redeem points and issue award tickets but for other star alliance airlines we had no problem".
Not ideal for someone YYZ-based... but at least there are still ways to burn my TK miles.
I highly recommend everyone who is US-based fill out a air travel complaint form with the Department of Transportation: https://airconsumer.dot.gov/escompla...nsumerForm.cfm or fill out the equivalent in your country. This is at the point of absurdity.
Jan 22, 2019, 1:12 pm
#394
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,681
DP - Set up a reservation about a week ago. Asked them to hold it while I transferred over citi TYP.
That took about 4 days. Then contacted BOS office to ticket. All done very efficiently over email and could use my credit card for taxes. Tickets now issued.
Award is a one way TG-TG in business.
When setting it up heard all sorts of nonsense from the call center. They either could not see the seats, or if they could would claim that they can only issue as 2 separate awards.
That took about 4 days. Then contacted BOS office to ticket. All done very efficiently over email and could use my credit card for taxes. Tickets now issued.
Award is a one way TG-TG in business.
When setting it up heard all sorts of nonsense from the call center. They either could not see the seats, or if they could would claim that they can only issue as 2 separate awards.
Jan 25, 2019, 5:53 am
#395
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
I have gone through this thread, but do not see any posts talking about booking start awards online on tk website.
I saw a link on my miles transactions page.
https://www.turkishairlines.com/en-n...award-tickets/
Does anyone has any experience booking star awards online?
I saw a link on my miles transactions page.
https://www.turkishairlines.com/en-n...award-tickets/
Does anyone has any experience booking star awards online?
Jan 25, 2019, 7:13 am
#399
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,119
Jan 25, 2019, 8:05 am
#400
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,769
Yeah, this is also my experience/very common with the TK call center agents. I tell you, trying to get a stopover at BKK for an award EU-Asia (return) with TG (only TG flights; no other carriers involved)...good luck!
Jan 25, 2019, 9:01 am
#402
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,681
Anyone know how to get seat assignments for a TK award on Thai?
TK website is useless (no surprise), but when I emailed TG office in CPH, I was surprised to hear that they cannot assign seats either until T-24. It seems they cannot access the TK booking (I provided them with ticket numbers and PNR). I also notice that TK do not allow access via checkmytrip.
Am travelling with small kids so want to get 2x honeymoon pairs on the 77w
TK website is useless (no surprise), but when I emailed TG office in CPH, I was surprised to hear that they cannot assign seats either until T-24. It seems they cannot access the TK booking (I provided them with ticket numbers and PNR). I also notice that TK do not allow access via checkmytrip.
Am travelling with small kids so want to get 2x honeymoon pairs on the 77w
Jan 25, 2019, 12:12 pm
#403
Join Date: Jul 2015
Location: FCO
Posts: 498
Anyone know how to get seat assignments for a TK award on Thai?
TK website is useless (no surprise), but when I emailed TG office in CPH, I was surprised to hear that they cannot assign seats either until T-24. It seems they cannot access the TK booking (I provided them with ticket numbers and PNR). I also notice that TK do not allow access via checkmytrip.
Am travelling with small kids so want to get 2x honeymoon pairs on the 77w
TK website is useless (no surprise), but when I emailed TG office in CPH, I was surprised to hear that they cannot assign seats either until T-24. It seems they cannot access the TK booking (I provided them with ticket numbers and PNR). I also notice that TK do not allow access via checkmytrip.
Am travelling with small kids so want to get 2x honeymoon pairs on the 77w
Jan 25, 2019, 12:41 pm
#404
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,681
Jan 25, 2019, 12:57 pm
#405
Join Date: Jul 2015
Location: FCO
Posts: 498
