Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Dec 20, 2018, 3:32 am
#347
Join Date: May 2014
Programs: TK Elite (*A Gold)
Posts: 62
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Dec 20, 2018, 11:21 am
#349
Join Date: May 2018
Programs: TK Elite, Hyatt Globalist
Posts: 89
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Dec 21, 2018, 11:01 am
#351
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
Yeah, really the same experience for me throughout this week. Both offices were really trying their best, and were really sorry for not being able to help. My contacts with the call center however, were bad, no help at all, also told to file a complaint, which I did, they promised me severral times to get back to me before the ticket was cancelled, they did not. The reservation was cancelled, I had to buy an expensive economy ticket, and I'm stuck with 50,000 miles expiring this year. Thank you Turkish.
Dec 21, 2018, 11:05 am
#352
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 24
Yes, I have done this and it is $25. But be careful if you try the $25 recrediting; if the miles would have expired, they will cancel the flight without recrediting and not warn you that's the case (I would've changed dates the time this happened to me).
Dec 21, 2018, 2:22 pm
#353
Join Date: Jul 2018
Posts: 180
Turkish Airlines website now has the ability to book Star Alliance awards (directly on the website). I tried to play around with the system and it doesn't work yet, but the framework appears to be in place...so I think this option will be availability sometime in 2019.
Dec 24, 2018, 4:56 am
#354
Join Date: May 2014
Posts: 24
Star Alliance Upgrade Award using TK miles
I am trying to book a Star Alliance upgrade award using TK miles. TK sends me to this website, says the Callcenter cannot do it: https://muaenduser.staralliance.com/StarMUA/StartPage.do?language=en&airline=tk&userType=Norma l&testremarks=false
Flight is NH0204 FRA-HND in Eco+ (E). Should be possible. See below screenprints, I get to the second step (availability seems ok), then error message 564.
Any idea how to proceed? TK ticket office? Startalliance Callcenter?
Flight is NH0204 FRA-HND in Eco+ (E). Should be possible. See below screenprints, I get to the second step (availability seems ok), then error message 564.
Any idea how to proceed? TK ticket office? Startalliance Callcenter?
Last edited by gizmoo; Dec 24, 2018 at 5:03 am Reason: pictures not attached
Dec 26, 2018, 2:29 pm
#356
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 20
I also tried two local offices and was told that ever since the “upgrade” they are unable to issue Star Alliance tickets on UA or AC.
After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:
“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.
Thank you for your understanding and kindly submitted for your information.”
After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:
“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.
Thank you for your understanding and kindly submitted for your information.”
Dec 29, 2018, 10:44 pm
#357
Join Date: Feb 2006
Location: EDI
Programs: BA Gold, QF LTG, TK Elite, IHG Amb & HH Diamond
Posts: 233
I also tried two local offices and was told that ever since the “upgrade” they are unable to issue Star Alliance tickets on UA or AC.
After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:
“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.
Thank you for your understanding and kindly submitted for your information.”
After trying to pay the taxes for an award flight on UA for over a week, I finally got this message from the notorious Customer Relations back office:
“Due to technical restrictions award tickets with flights operated by United Airlines and Air Canada for domestic routes cannot be issued. Related departments are working for solution regarding this issue.
Thank you for your understanding and kindly submitted for your information.”
Dec 31, 2018, 9:01 am
#358
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,683
Turkish Airlines website now has the ability to book Star Alliance awards (directly on the website). I tried to play around with the system and it doesn't work yet, but the framework appears to be in place...so I think this option will be availability sometime in 2019.
Only allows Round Trip searches and then does not find pretty basic routes that are showing open on UA/AC (SK-TG trip). Also where UA shows a route with mixed inventory (Y feeder, J longhaul), TK website only shows the Y price, no option to select the mixed class (at J prices).
I did not attempt to go beyond the pricing page as not enough miles in my a/c, so not sure if it would actually issue a *A award ticket
Dec 31, 2018, 9:14 pm
#359
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Jan 4, 2019, 8:25 pm
#360
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,683
How long to Citi TYP take to transfer and how long can they hold an award ?
Want to book a SK/TG one way biz award, but do not want to transfer in top-up points, only to find they cannot get me the seats / seats are gone
TIA
Want to book a SK/TG one way biz award, but do not want to transfer in top-up points, only to find they cannot get me the seats / seats are gone
TIA