Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Nov 27, 2018, 8:49 am
#331
Join Date: May 2018
Programs: TK Elite, Hyatt Globalist
Posts: 89
Was it on TK metal or partner? Did you change only the dates or also the routing (always with same miles amount)? In the latter case and with higher taxes, did you pay the new whole amount and TK refund the original amount or you were simply asked to pay the difference?
Nov 27, 2018, 11:56 am
#332
Join Date: Jul 2015
Location: FCO
Posts: 498
Nov 27, 2018, 2:55 pm
#334
Join Date: Mar 2016
Location: Cologne
Programs: FB Plat, IHG RA Spire, TK Elite+, HH Diamond, LH SEN, Marriott Titanium
Posts: 972
Nov 27, 2018, 8:06 pm
#335
Join Date: Dec 2011
Location: YYZ
Programs: Turkish M&S; Air Canada Aeroplan
Posts: 15
Anyone else having this problem right now?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Nov 29, 2018, 8:00 am
#336
Join Date: Oct 2002
Location: DFW
Programs: OWE AA EXP;*A TK Gold; Marriott LTT; Hyatt Globalist; IHG Plat; National VIP
Posts: 3,097
Star tickets not bookable for more than a week
I have the same problem. I spent a week following up with the Toronto office for a Air Canada reward ticket. They could not sort it out and after a week they could not hold the ticket with AC any longer and I lost the reward ticket. Now I lost the ticket, though no fault of my own and entirely on Turkish failure. Now I am stuck with 12000 status miles that will expire this year, and have to spend $880 CAD to purchase a ticket (because I wasted a whole week waiting for Turkish system to work!) that I could have redeemed with just 25000 miles and less than $100 fee.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Nov 30, 2018, 1:00 am
#337
Join Date: Nov 2018
Location: Stockholm
Posts: 2
same in NY office, trying to book LH award and they say they can’t book any star alliance tickets at all. Tried them on social media and they don’t understand simple language and just keep referring to the local office. Catch 22 and is completely ridiculous for a major airline that is supposedly a part of Star. Just really silly
I have the same problem. I spent a week following up with the Toronto office for a Air Canada reward ticket. They could not sort it out and after a week they could not hold the ticket with AC any longer and I lost the reward ticket. Now I lost the ticket, though no fault of my own and entirely on Turkish failure. Now I am stuck with 12000 status miles that will expire this year, and have to spend $880 CAD to purchase a ticket (because I wasted a whole week waiting for Turkish system to work!) that I could have redeemed with just 25000 miles and less than $100 fee.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
What I experienced is basically Turkish refusing to issue reward tickets from other star alliance airlines because of its system failure.
The local Toronto staff were super apologetic and trying to be helpful, but basically said there is nothing they can do, and head office was not fixing the problem, and direct me to file a complaint online.
Yeah, really the same experience for me throughout this week. Both offices were really trying their best, and were really sorry for not being able to help. My contacts with the call center however, were bad, no help at all, also told to file a complaint, which I did, they promised me severral times to get back to me before the ticket was cancelled, they did not. The reservation was cancelled, I had to buy an expensive economy ticket, and I'm stuck with 50,000 miles expiring this year. Thank you Turkish.
Dec 7, 2018, 1:21 pm
#338
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
Looks like the issue still isn't resolved. I booked an award with AC flights through the call centre yesterday. I sent an email to the Toronto ticket office to have it ticketed and received the following response:
"Thank you for your e-mail. As per your request, unfortunately due to a system maintenance, we are not able to issue AC award tickets. You can open up a file through bellow link and share your request with our Customer Relation Department;
https://www.turkishairlines.com/en-c...mer-relations/"
I sent a message through the link but haven't heard back yet. I'm not optimistic. Not sure what my options are for the 22,000 miles I have expiring this month if I can't book any AC flights.
"Thank you for your e-mail. As per your request, unfortunately due to a system maintenance, we are not able to issue AC award tickets. You can open up a file through bellow link and share your request with our Customer Relation Department;
https://www.turkishairlines.com/en-c...mer-relations/"
I sent a message through the link but haven't heard back yet. I'm not optimistic. Not sure what my options are for the 22,000 miles I have expiring this month if I can't book any AC flights.
Dec 7, 2018, 7:44 pm
#339
Join Date: Dec 2011
Location: YYZ
Programs: Turkish M&S; Air Canada Aeroplan
Posts: 15
I have filed a complaint well over a week ago (about inability of their Toronto office to issue AC award ticket, forcing me to purchase an expensive ticket because I waited on them for well over a week, and now stuck with thousands of miles to be expired by end of year). Have not have any response beyond the auto-acknowledgement.
Dec 18, 2018, 1:55 pm
#340
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
Has anyone heard any updates on booking AC award tickets? I sent a message to TK 11 days ago but I haven't heard back. I have 22,000 miles expiring in 13 days. If I can't book an award with them then my other options are to pay to extend their life or to let them expire. If this issue lasts indefinitely then maybe letting them expire is the best option...
Dec 18, 2018, 4:08 pm
#341
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
Has anyone heard any updates on booking AC award tickets? I sent a message to TK 11 days ago but I haven't heard back. I have 22,000 miles expiring in 13 days. If I can't book an award with them then my other options are to pay to extend their life or to let them expire. If this issue lasts indefinitely then maybe letting them expire is the best option...
Dec 18, 2018, 6:11 pm
#342
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
Dec 18, 2018, 6:18 pm
#343
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
Dec 18, 2018, 6:22 pm
#344
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
Oh, ok. I was specifically wondering about the issue with AC flights that TK hasn’t been able to ticket, as discussed in the last few posts in this thread.
Dec 19, 2018, 1:14 am
#345
Join Date: Jul 2015
Location: FCO
Posts: 498
Just managed to book (not online and not by phone) CGK-NH-HND-NH-BKK-TG-FCO in business class for 45000 miles.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.
Found also with 4 legs but hours and aircrafts didn't satisfy me.
What I've learnt is that SQ is almost unavailable, BR the same on longhaul (at least to/from Europe) and NH is available only in the next upcoming weeks (longhaul). I'm exclusively referring to business seats.