Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Nov 14, 2018, 1:09 pm
#316
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
Nov 14, 2018, 3:40 pm
#317
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Nov 14, 2018, 3:44 pm
#318
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Booked an F class ticket on LH FRA-KWI last week. Called the tollfree number and was told no f class but when I told her to search for O class, she was able to book it, and took 35,500 miles from my account. The confirmation email says it was in economy class though. Arrived at IST airport an hour later and the sales dept was not sure if it was in F class because she couldn´t see it but when I told her I redeemed 35,500 miles which is for F class, she said it was ok. Paid 1,171.17 Turkish Lira for taxes and surcharge. All in all, it was a smooth process 
Nov 15, 2018, 3:31 pm
#320
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 345
I don't have first hand experience but the terms on TK's site state that the fee is $25 US:
I'd love to hear from someone who's actually made changes to their rewards booking.
Originally Posted by https://www.turkishairlines.com/en-gb/miles-and-smiles/awards/index.html
TRY 50 is collected in domestic flights and USD 25 is collected in international flights per transaction.
Nov 16, 2018, 2:15 am
#321
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite, Hilton Diamond, BA Silver
Posts: 967
I haven´t done a change myself but the 25USD change fee is what the agent told me when I booked my LH award last week.
Nov 25, 2018, 12:19 pm
#323
Join Date: May 2018
Programs: TK Elite, Hyatt Globalist
Posts: 89
Nov 26, 2018, 7:32 pm
#324
Join Date: Nov 2018
Location: Stockholm
Posts: 2
Problems issuing Star Alliance award ticket with Miles & Smiles
Anyone else having this problem right now?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
I've made a reservation for FRA-BLR in LH F for Dec 5. No problems at the call center at first. Then at the ticket office when I was about to pay the taxes they tried, for hours, to issue the ticket. Not working. I've visited both the Stockholm and Brussels office, same result. They simply can't deduct the miles from my account in order to issue the ticket. They blame this on the "upgrade" of the Miles & Smiles system last week (when it was down for a couple of days). Have been trying to issue the ticket almost a week now. Haven't really got a clue how to proceed.
Has anyone managed to complete a Star Alliace award booking with Miles & Smiles after the system was down last week? If so, how, and at which ticket office?
Nov 27, 2018, 1:56 am
#326
Join Date: Jul 2015
Location: FCO
Posts: 498
Was it on TK metal or partner? Did you change only the dates or also the routing (always with same miles amount)? In the latter case and with higher taxes, did you pay the new whole amount and TK refund the original amount or you were simply asked to pay the difference?
Last edited by Sciamano; Nov 27, 2018 at 2:52 am Reason: partner award
Nov 27, 2018, 3:20 am
#328
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
This is immaterial to a TK award, but it might be a bad idea for immigration purposes, because the onward flight might be blocked until the passenger count matches the manifest, and of course it would be impossible with checked luggage.
Nov 27, 2018, 6:51 am
#329
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Nov 27, 2018, 7:33 am
#330
Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 1,087
It’s definitely possible to book LH F using TK M&S (see the *A Award booking thread), but inventory is very hard to come by and calculating taxes/fees can be a challenge for TK agents.
From what OP writes, there is now a (hopefully temporary) roadblock that they can’t deduct the required miles because of the IT update.
Hope they manage to sort you out, OP, it’s a fun experience!
From what OP writes, there is now a (hopefully temporary) roadblock that they can’t deduct the required miles because of the IT update.
Hope they manage to sort you out, OP, it’s a fun experience!