Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
First class awards?
Jan 8, 2020, 11:03 am
#692
Join Date: May 2016
Programs: Oneworld Sapphire (QR Gold), SkyTeam Elite Plus (ITA Volare)
Posts: 100
Jan 9, 2020, 5:05 am
#693
Join Date: Jul 2010
Location: SIN
Posts: 543
Out of Sync Ticket
I redeemed a multi sector star alliance ticket under TK and found that the final sector under SQ is not "properly" issued. TK told me the entire ticket is fine while SQ told me the ticket was not issued. SQ told me to get TK to revalidate it which I never succeeded in getting TK to do this as the ticket is perfectly under their system.
Anyone has any solution and experience to this?
Anyone has any solution and experience to this?
Jan 9, 2020, 5:19 am
#694
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
I redeemed a multi sector star alliance ticket under TK and found that the final sector under SQ is not "properly" issued. TK told me the entire ticket is fine while SQ told me the ticket was not issued. SQ told me to get TK to revalidate it which I never succeeded in getting TK to do this as the ticket is perfectly under their system.
Anyone has any solution and experience to this?
Anyone has any solution and experience to this?
If you have one, I would stop worrying until 7 days before the flight.
Jan 9, 2020, 7:00 am
#695
Join Date: Jul 2010
Location: SIN
Posts: 543
Yes, it has 2 ticket numbers which the 2nd one assigned to the final sector of SQ seen on TK system.
But SQ could not see this particular ticket being linked to this particular sector.
The 1st ticket number was assigned and linked up correctly with other SA airlines and they do see the ticket are reflected as issued.
But SQ could not see this particular ticket being linked to this particular sector.
The 1st ticket number was assigned and linked up correctly with other SA airlines and they do see the ticket are reflected as issued.
Jan 9, 2020, 2:03 pm
#696
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
Yes, it has 2 ticket numbers which the 2nd one assigned to the final sector of SQ seen on TK system.
But SQ could not see this particular ticket being linked to this particular sector.
The 1st ticket number was assigned and linked up correctly with other SA airlines and they do see the ticket are reflected as issued.
But SQ could not see this particular ticket being linked to this particular sector.
The 1st ticket number was assigned and linked up correctly with other SA airlines and they do see the ticket are reflected as issued.
Jan 10, 2020, 5:46 am
#697
Join Date: Jul 2010
Location: SIN
Posts: 543
I had a similar problem when I did a redemption through TK. One leg on TK, the other on SQ. SQ couldn't see it but it all worked out. It's a few years ago now, but at some stage I was given a different PNR for the SQ leg - I think form the TK sales office, then SQ was able to see it without problem.
Last edited by luv_flying; Jan 11, 2020 at 5:39 pm
Jan 12, 2020, 11:20 am
#698
Join Date: Jun 2013
Location: Portugal
Programs: TK Elite+, FB Platinum, BAEC Gold, ALL Diamond, IHG Diamond Royal Ambassador
Posts: 293
Just to confirm if I am missing something... TK did increase the US<->Oceania miles cost from 15.000 RT (or whatever the sweet-spot-low the number was before) to 105.000 RT right? 
Jan 14, 2020, 3:28 pm
#699
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
I’ve got ~19k orphan TK miles, and I’m not near a TK ticket office. Do I dare transfer in more for an award? Hate to lose them, but I’m also doubling down on TK ticketing frustrations if I do.
edit- I could just redeem a 15k economy award on UA and call it done.
edit- I could just redeem a 15k economy award on UA and call it done.
Last edited by TravelerMSY; Jan 14, 2020 at 3:49 pm
Jan 14, 2020, 3:40 pm
#700
Join Date: May 2018
Programs: TK Elite, Hyatt Globalist
Posts: 89
North America to Oceania has always been 105,000. What changed was that HNL was switched from Oceania to North America.
Jan 14, 2020, 4:19 pm
#701
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
BOM office cannot do anything, FRA airport told me to write to IST - but IST wrote back about something *completely different* from my issue I raised with them...
I think Air India is even more competent than those characters...
Jan 16, 2020, 3:34 pm
#703
Used to be 'Travelergcp'
Join Date: Jul 2003
Location: New Orleans
Programs: AA Plat, Marriott Gold, Hyatt Globalist
Posts: 2,826
Any clue what this one means? Error after entering passenger details and proceeding to payment screen.
Error
Please try again. If your reservation code (PNR) has expired, you are required to complete your procedures at our sales offices or from our call center.
Jan 21, 2020, 1:52 pm
#704
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Canada and Mexico are 20k round trip
Jan 23, 2020, 10:29 pm
#705
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
I called them and asked, the reply was "the companion" added online is only for you to buy TK ticket and issue a companion ticket with mileage, so yes, useless for *A award ticketing.