Everything You need to know about booking Star Alliance awards with Miles&Smiles
Jul 23, 22, 12:59 am - Wikipost
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Dec 5, 19, 9:22 pm
#661
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive,Frontier 20k,All Silver,HH Diamond,Bonvoy Gold
Posts: 12,728
It depends on the airline.
For example, United doesn't ask for any fuel surcharge.
For example, United doesn't ask for any fuel surcharge.
Dec 5, 19, 9:23 pm
#662
Join Date: Dec 2008
Location: SFO/EWR/DEL
Programs: UA 1K, MR Gold, HH Diamond
Posts: 2,770
Originally Posted by ISTFlyer
It depends on the airline.
For example, United doesn't ask for any fuel surcharge.
For example, United doesn't ask for any fuel surcharge.
Dec 5, 19, 9:29 pm
#663
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,QR Platinum,BAEC GGL,ITA Executive,Frontier 20k,All Silver,HH Diamond,Bonvoy Gold
Posts: 12,728
Originally Posted by abcx
Yes, I understand it varies by airline. But my point is they aren't charging the full fuel surcharge on certain routes at least if you look up the fare construction and YQ in ITA...
I am pretty sure that LH, LX, and OS is charging the whole fuel surcharge when booking through M&S. For Air India I am not sure. For LOT, I could tell that in my past *A booking with them, I was charged the whole fuel surcharge but it was an Intra-European flight rather than a long-haul one and things might have changed since then.
Dec 6, 19, 2:15 am
#664
Join Date: May 2000
Location: HFA
Posts: 1,626
How do you book partner awards online? I no longer seem to find a way to do it. On the main flight booking page I can see a button for award flights, but this only shows TK flights. When I specify a route that TK doesn't fly, I just get an empty results page. What am I missing?
Shuly
Shuly
Dec 6, 19, 3:36 am
#665
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 11,976
Originally Posted by abcx
Does TK charge fuel surcharge (YQ or YR) on the following carriers: Air India, LOT, LH, LX, OS? Looking for an India to Europe routing.
Dec 6, 19, 3:39 am
#666
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, PC Platinum, Club Carlson Silver, Marriott Platinum, TK Gold
Posts: 1,445
Originally Posted by shuly
How do you book partner awards online? I no longer seem to find a way to do it. On the main flight booking page I can see a button for award flights, but this only shows TK flights. When I specify a route that TK doesn't fly, I just get an empty results page. What am I missing?
Shuly
Shuly
of course it is still buggy and far from functional system.
Last edited by MD/DC Flyer; Dec 6, 19 at 3:46 am
Dec 6, 19, 3:42 am
#667
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, PC Platinum, Club Carlson Silver, Marriott Platinum, TK Gold
Posts: 1,445
Originally Posted by soy
Sad but probably inevitable outcome from months of hyping TK Sweet Spot awards from several blog sites....including advice to keep HUACA until you get what you want.
The sales offices are not staffed to support all this extra work, so its not surprising that we start to see them push back.
The sales offices are not staffed to support all this extra work, so its not surprising that we start to see them push back.
Frankly I’m not surprised. Visiting an office to book an award ticket it was clear they are not able to do anything through email. With a staff of 2 - of which I used one time for almost an hour with another paying customer taking the other time starting before I got there and continued after I’ve left it is not surprising that they have no ability to take care of award booking through email.
Dec 6, 19, 4:00 am
#668
Join Date: May 2000
Location: HFA
Posts: 1,626
Originally Posted by MD/DC Flyer
log into your account, go to “miles transactions” page. On the top right there will be a Star Alliance award ticket banner which will allow you to click for the partners booking system.
of course it is still buggy and far from functional system.
of course it is still buggy and far from functional system.
Shuly
Dec 13, 19, 3:05 pm
#669
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Trying to book a *A award to use up some miles expiring this month. The online tool is still very buggy and showed no availability. I called the call centre, who told me they can't book it and that I'd do it at the ticket office. I emailed the nearest ticket office who told me that they can't do it and I'd have to call the call centre. Great. After some frustrating back and forth I finally got the ticket office to agree that they could book it and that my route was valid, at which point they said that they couldn't see any availability. I've verified on both the AC and UA sites that there is award availability on those flights. Not sure what my options are now. Has anyone had a similar issue recently? Any suggestions?
Dec 13, 19, 9:25 pm
#670
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,259
Originally Posted by Tifosi
Trying to book a *A award to use up some miles expiring this month. The online tool is still very buggy and showed no availability. I called the call centre, who told me they can't book it and that I'd do it at the ticket office. I emailed the nearest ticket office who told me that they can't do it and I'd have to call the call centre. Great. After some frustrating back and forth I finally got the ticket office to agree that they could book it and that my route was valid, at which point they said that they couldn't see any availability. I've verified on both the AC and UA sites that there is award availability on those flights. Not sure what my options are now. Has anyone had a similar issue recently? Any suggestions?
Dec 14, 19, 10:33 am
#672
Join Date: Jan 2014
Posts: 725
Originally Posted by Tifosi
Trying to book a *A award to use up some miles expiring this month. The online tool is still very buggy and showed no availability. I called the call centre, who told me they can't book it and that I'd do it at the ticket office. I emailed the nearest ticket office who told me that they can't do it and I'd have to call the call centre. Great. After some frustrating back and forth I finally got the ticket office to agree that they could book it and that my route was valid, at which point they said that they couldn't see any availability. I've verified on both the AC and UA sites that there is award availability on those flights. Not sure what my options are now. Has anyone had a similar issue recently? Any suggestions?
Hello,
I’m emailing to inquire about a Star Alliance award booking. As it is not possible to book this award online, I’m hoping you can confirm the number of miles required and any associated taxes or surcharges on the following itinerary:
Passenger: Jane Doe
Miles & Smiles Number: TK00000000 (account of Joe Doe)
Date: Dec 11, 2019
Class: Economy (X) all segments
Origin: CLE
Destination: SBA
Segments:
1) Cleveland, OH, US (CLE) to Chicago, IL, US (ORD)
7:40 am - 8:05 am (1h 25m)
UA 1270
2) Chicago, IL, US (ORD) to Los Angeles, CA, US (LAX)
10:11 am - 12:40 pm (4h 29m)
UA 531
3)Los Angeles, CA, US (LAX) to Santa Barbara, CA, US (SBA)
2:40 pm - 3:32 pm (52m)
UA 5503
Again, I’m looking for both the number of miles required and the total cost of any taxes. Would like to make the booking ASAP.
I really appreciate your assistance!
Sincerely,
Joe
Dec 14, 19, 10:38 am
#673
Join Date: Jan 2014
Posts: 725
Originally Posted by moops380
Email the LAX office R[email protected] . I have had success twice in the past month, and no failure. You will have to call in to make the payment and somehow that will take 15-20 minutes as they reconfirm everything. I just copied and pasted X space from united.com.
Hello,
I’m emailing to inquire about a Star Alliance award booking. As it is not possible to book this award online, I’m hoping you can confirm the number of miles required and any associated taxes or surcharges on the following itinerary:
Passenger: Jane Doe
Miles & Smiles Number: TK00000000 (account of Joe Doe)
Date: Dec 11, 2019
Class: Economy (X) all segments
Origin: CLE
Destination: SBA
Segments:
1) Cleveland, OH, US (CLE) to Chicago, IL, US (ORD)
7:40 am - 8:05 am (1h 25m)
UA 1270
2) Chicago, IL, US (ORD) to Los Angeles, CA, US (LAX)
10:11 am - 12:40 pm (4h 29m)
UA 531
3)Los Angeles, CA, US (LAX) to Santa Barbara, CA, US (SBA)
2:40 pm - 3:32 pm (52m)
UA 5503
Again, I’m looking for both the number of miles required and the total cost of any taxes. Would like to make the booking ASAP.
I really appreciate your assistance!
Sincerely,
Joe
Hello,
I’m emailing to inquire about a Star Alliance award booking. As it is not possible to book this award online, I’m hoping you can confirm the number of miles required and any associated taxes or surcharges on the following itinerary:
Passenger: Jane Doe
Miles & Smiles Number: TK00000000 (account of Joe Doe)
Date: Dec 11, 2019
Class: Economy (X) all segments
Origin: CLE
Destination: SBA
Segments:
1) Cleveland, OH, US (CLE) to Chicago, IL, US (ORD)
7:40 am - 8:05 am (1h 25m)
UA 1270
2) Chicago, IL, US (ORD) to Los Angeles, CA, US (LAX)
10:11 am - 12:40 pm (4h 29m)
UA 531
3)Los Angeles, CA, US (LAX) to Santa Barbara, CA, US (SBA)
2:40 pm - 3:32 pm (52m)
UA 5503
Again, I’m looking for both the number of miles required and the total cost of any taxes. Would like to make the booking ASAP.
I really appreciate your assistance!
Sincerely,
Joe
Dear Mr. Doe,
Here is your reservation.
Locator number: abcdef
You can purchase your ticket through our Call Center at 1-800-874-8875
Required miles : 7500
Taxes: 5.60USD
F Doe/JaneMS
abcdef 7DEC abcdef
1 UA1270 X WE 11DEC CLEORD HK1 0740 0805 E
2 UA 531 X WE 11DEC ORDLAX HK1 1011 1240 E
3 UA5503 X WE 11DEC LAXSBA HK1 1440 1532 E
FQ-1 A06DEC19 ET LA/SU XXX QLN T/ITA
2.CLE UA X/CHI UA X/LAX UA SBA75.00XBP00N1S/STAR
3.FARE FT USD 0.00TAX TOT XT 5.60 TOT USD 5.60
4. TAX USDDU EXEMPT TAX USDAY 5.60
5.S1-3 B0PC
6.T AWARDSTAR
Best regards.
Dec 14, 19, 12:13 pm
#674
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 344
Originally Posted by moops380
Email the LAX office R[email protected] . I have had success twice in the past month, and no failure. You will have to call in to make the payment and somehow that will take 15-20 minutes as they reconfirm everything. I just copied and pasted X space from united.com.
Dec 14, 19, 9:01 pm
#675
Join Date: Mar 2011
Location: MLB
Programs: TK CP, Lapsed DL FO, Mr. <3Vacations Free Rider, Numerous programs
Posts: 238
Hi All,
I am attempting to move miles into a family account to pool them (this has been interesting) at which point I will have just over 99K miles.
Once they are pooled I am hoping to do to get the following award tickets
MCO or MIA to HNL flexible dates but say Jan 1 - Jan 30 ( On UA this should be 25,000 miles round-trip right?)
and another from HNL to CHC or AKL from say Jan 5- Jan 25. (50 K miles on Air NZ? or UA?)
Would that be possible in reality or just in theory?
Would I be able to request them all at once?
I'd like to try to do it via e-mail but I can go to Miami office if necessary.
I am attempting to move miles into a family account to pool them (this has been interesting) at which point I will have just over 99K miles.
Once they are pooled I am hoping to do to get the following award tickets
MCO or MIA to HNL flexible dates but say Jan 1 - Jan 30 ( On UA this should be 25,000 miles round-trip right?)
and another from HNL to CHC or AKL from say Jan 5- Jan 25. (50 K miles on Air NZ? or UA?)
Would that be possible in reality or just in theory?
Would I be able to request them all at once?
I'd like to try to do it via e-mail but I can go to Miami office if necessary.
