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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

Old Oct 8, 19, 1:09 pm
  #556  
 
Join Date: Jun 2019
Posts: 26
Originally Posted by ISTFlyer View Post
You should be able to book these flights.
I emailed one of the Turkish Air ticket offices and in between me emailing them and them emailing me back, the second segment of the return flight (DEN to BNA) went up in price on United and is no longer available as a Saver Award so no longer available to be booked by Turkish.

I emailed them with a new return flight:

1) [color=#3 33333]UA 1557 15NOV OGG-SFO 2206 0500[/color]
[color=#3 33333]2) UA 540 16NOV SFO-IAH 0720 1310[/color]
[color=#3 33333]3) UA 1858 16NOV IAH-BNA 1421 1616[/color]

But they responded saying segment #2 (UA 540 16NOV) is not available and segment #3 ([color=#3 33333]UA 1858) does not exist. I'm looking at this itinerary on United's site and I see it as an available Saver Award. Any idea why they are seeing segment #2 as not available and segment #3 as not existing?[/color]
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Old Oct 8, 19, 4:27 pm
  #557  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,784
Originally Posted by njsalazar View Post
I emailed one of the Turkish Air ticket offices and in between me emailing them and them emailing me back, the second segment of the return flight (DEN to BNA) went up in price on United and is no longer available as a Saver Award so no longer available to be booked by Turkish.

I emailed them with a new return flight:

1) [color=[URL=https://www.flyertalk.com/forum/usertag.php?do=list&amp]#3 33333]UA 1557 15NOV OGG-SFO 2206 0500[/color]
[color=[URL=https://www.flyertalk.com/forum/usertag.php?do=list&amp]#3 33333]2) UA 540 16NOV SFO-IAH 0720 1310[/color]
[color=[URL=https://www.flyertalk.com/forum/usertag.php?do=list&amp]#3 33333]3) UA 1858 16NOV IAH-BNA 1421 1616[/color]

But they responded saying segment #2 (UA 540 16NOV) is not available and segment #3 ([color=[URL=https://www.flyertalk.com/forum/usertag.php?do=list&amp]#3 33333]UA 1858) does not exist. I'm looking at this itinerary on United's site and I see it as an available Saver Award. Any idea why they are seeing segment #2 as not available and segment #3 as not existing?[/color]
All the flights should have XN availability on United.
ISTFlyer is offline  
Old Oct 8, 19, 8:39 pm
  #558  
 
Join Date: Jan 2016
Posts: 39
Originally Posted by ISTFlyer View Post
Ah okay thanks. Also, do turkish holds default to 48 hours? The agent didn't specify how long the PnR will be valid..
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Old Oct 8, 19, 9:12 pm
  #559  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,784
Originally Posted by mike64b View Post
Ah okay thanks. Also, do turkish holds default to 48 hours? The agent didn't specify how long the PnR will be valid..
It depends on the booking and the operating airline.
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Old Oct 8, 19, 10:25 pm
  #560  
 
Join Date: Jan 2016
Posts: 39
Originally Posted by ISTFlyer View Post
It depends on the booking and the operating airline.
I see, it was for a partner flight on united, not sure if you can tell from that alone?
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Old Oct 9, 19, 7:37 am
  #561  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,784
Originally Posted by mike64b View Post
I see, it was for a partner flight on united, not sure if you can tell from that alone?
If it's a UA booking, the hold time is controlled by United so it's very hard to predict when until your booking is being held.
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Old Oct 10, 19, 1:11 am
  #562  
 
Join Date: Feb 2012
Location: PVG
Programs: BA Gold, TK E+, ex AA EXP
Posts: 473
Originally Posted by Jaenks View Post
I know what you talking about. I had a similar experience after booking was made to LH F and went to airport office to pay taxes. Country manager contacted office in Turkey and I was told that not possible to redeem miles in LH F although it was only LX F as per t&c. So, I gave them a proper feedback(training) and asked the guy in Turkey transfer the call to more higher competency level.Ticket was issued. What I would do, if you already have not, is call the US toll-free number through Skype ask availability giving them dates and flight numbers and ask them to restart their booking system if they do not find it. The information you received by email is completely wrong.
Facing the same wall, they say they can't issue LH First (putting the blame on LH of course) or they simply say they can't book award tickets except for TK, and so on, my 2 sales office are being useless (BCN and PVG) and the different agent on the phone are not of any help...

Flight is in 2 days
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Old Oct 10, 19, 3:31 am
  #563  
G_G
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Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,211
Originally Posted by pvgman View Post
Facing the same wall, they say they can't issue LH First (putting the blame on LH of course) or they simply say they can't book award tickets except for TK, and so on, my 2 sales office are being useless (BCN and PVG) and the different agent on the phone are not of any help...

Flight is in 2 days
It's getting worse and worse
It seems that TK doesn't want to book Star Alliance companies awards any more
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Old Oct 10, 19, 5:27 am
  #564  
 
Join Date: Jul 2005
Posts: 383
Just a data point:
called last night to ask if the *A system was still down, decided to try a booking on LOT, of course they couldn’t find it although it was available through UA Mileage Plus...then he kindly offered to search on TK, he found space at the non-saver level (which was showing online as 115k) but couldn’t even price that...his system wasn’t showing him the mileage price for a TK flight...
how much worse can it get?!!
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Old Oct 10, 19, 7:24 am
  #565  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,784
Originally Posted by rosenkavalier View Post
Just a data point:
called last night to ask if the *A system was still down, decided to try a booking on LOT, of course they couldn’t find it although it was available through UA Mileage Plus...then he kindly offered to search on TK, he found space at the non-saver level (which was showing online as 115k) but couldn’t even price that...his system wasn’t showing him the mileage price for a TK flight...
how much worse can it get?!!
Don't waste your time with the hotline.
Visit, call or e-mail a sales office. If you're a frequent traveler, stop by one of their airport offices complete the upgrade over there.

It's much easier
ISTFlyer is offline  
Old Oct 15, 19, 5:22 am
  #566  
Original Poster
 
Join Date: Aug 2010
Location: Stockholm, Sweden
Programs: Turkish Airlines Miles&Smiles Elite Plus, SAS EuroBonus Gold, American Express Platinum, Hilton Gold
Posts: 2,228
Have anyone had any success booking an award ticket through the call center? The website doesn't work either and my local ticket office specifically tells me NOT to contact them for Star Alliance reservations. They weren't very pleased the last two times I issued tickets through them.
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Old Oct 15, 19, 9:32 am
  #567  
 
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: BAEC Silver, TK M&S Elite Plus, KE SPC, PC Bolbol, KK Brnz, LCA Silv, HH Blue, Bonvoy
Posts: 1,784
Originally Posted by LH4116 View Post
Have anyone had any success booking an award ticket through the call center? The website doesn't work either and my local ticket office specifically tells me NOT to contact them for Star Alliance reservations. They weren't very pleased the last two times I issued tickets through them.
Most recent experiences indicate that the call center could not book Star Alliance awards due to technical errors in their system.
However, it might be fixed.
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Old Oct 16, 19, 11:49 pm
  #568  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle *, IHG Spire Elite, Hilton Gold, 1865 Voyager
Posts: 160
Originally Posted by gr8pirate View Post
LH F is hard to find with any of the partners. TK is no exception, but the additional hoops make it harder.

I managed to get an LH F “O” reservation (even showed up in the app) for my mom early this year, but couldn’t get hold of the local office to get the thing ticketed/paid for in time. Would have loved to treat her to the experience.
LH O (award F) is as common to be accessible for Miles&More members only until T-14.
LX O (award F) is awailable ONLY for Miles&More Senators and HON members. Nobody else can get the F award seat at all.
Upgrades are a bit different story.

As the F cabins are very small -- just 8 seats and they usually also manage to sell them as revenue seats very well, I personally see it is very good that they at first thnk about their own elites and only after some timeline will release seats to everybody else in *A. As I know SQ is doing it already looong time. LH high status is much harder to get and keep than any TK status, so they should honour their own elites above everybody else.
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Old Oct 16, 19, 11:57 pm
  #569  
 
Join Date: Apr 2003
Location: Bang Saen, Chonburi, Thailand
Programs: Hyatt Diamond, SPG Plat, IHG Plat, Marriott Gold
Posts: 100
Originally Posted by ISTFlyer View Post
Most recent experiences indicate that the call center could not book Star Alliance awards due to technical errors in their system.
However, it might be fixed.
I have been trying for the past week, at different times of the day. No luck. I booked a AC flight last month by the call center, but since then most agents have been saying their system changed. They do not have an ETA for when the problem will be fixed. None of the Turkish Airlines ticket offices known for booking award tickets over e-mail respond either Has anyone had any recent luck?
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Old Yesterday, 1:51 am
  #570  
 
Join Date: Jan 2003
Location: HEL
Programs: Used to be TK gold but left due to their corruption and state-tied politics
Posts: 4,164
Originally Posted by Raul_R View Post
LH O (award F) is as common to be accessible for Miles&More members only until T-14.
LX O (award F) is awailable ONLY for Miles&More Senators and HON members. Nobody else can get the F award seat at all.
Upgrades are a bit different story.

As the F cabins are very small -- just 8 seats and they usually also manage to sell them as revenue seats very well, I personally see it is very good that they at first thnk about their own elites and only after some timeline will release seats to everybody else in *A. As I know SQ is doing it already looong time. LH high status is much harder to get and keep than any TK status, so they should honour their own elites above everybody else.
The problem documented in this thread isn't getting availability. The problem here is that even though TK is able to book LH O at T-14, they are unable to issue the ticket since a few weeks back.
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