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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Feb 27, 19, 2:13 pm
  #436  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
Response to DOT complaint

Finally heard back in regards to the compliant submitted to DOT on TK unable to issue United and Air Canada award tickets which include domestic segments. No solution in sight but the agent wrote they “hope” for a solution “very soon”:

“We would like to inform you that we are unfortunately still working on abolishing the technical issues and hope that we will have the solution very soon. During our investigation, we determined that you did not lose any miles from your account as there was no deduction and or expiring miles.

We regret the fact that we could not assist you with your inquiry due to unforeseen technical issue, but hope that we will have the pleasure of welcoming you back aboard a Turkish Airlines flight in the near future.”



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Old Mar 5, 19, 3:03 pm
  #437  
 
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite +, Hilton Diamond, BA Gold
Posts: 598
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Last edited by thefilipinotraveler; Mar 6, 19 at 2:42 am Reason: Not Appropriate
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Old Mar 5, 19, 8:55 pm
  #438  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: Rapidly decreasing - BA Silver, O6 *G, HH DIA, Mrr PLT, Assorted debris
Posts: 2,442
there’s only one way to find out......but posting it in public is a sure fire way of killing it.
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Old Mar 9, 19, 2:10 pm
  #439  
 
Join Date: Jun 2014
Programs: UA Premier 1K, *A Gold
Posts: 26
Finally managed to get through TK's website in order to issue a domestic OW ticket on UA. If you have any software friends who can interface directly with their APIs while bypassing their frontend, you too can issue tickets without talking to anyone. The process is error-prone and requires a lot of manually writing JSON.

It issues correctly at the expected miles price + $5.60.
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Old Mar 9, 19, 4:36 pm
  #440  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
Can you share the HTML/JSON code so we can play with it too on the TK API platform?
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Old Mar 12, 19, 8:22 pm
  #441  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott/SPG Gold, Hilton Gold, Hertz Gold
Posts: 526
It seems the star booking site is working now for N/A flights? I was able to find relatively straight forward mainline AC/UA flights out of YYZ to YVR, SFO, LAX, IAH, etc. No YQ on UA, regular YQ on AC (lower than AP).


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Old Mar 13, 19, 9:17 am
  #442  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
I think it might be a bit premature to say that it’s “working”. I tried some twenty domestic routes for which I know there is AC and UA availability. Only one came up as available (but for really few miles and taxes!) and of course the “one way” option hasn’t been added yet. I suspect that the call center is unable to book these either but I haven’t tried yet.
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Old Mar 13, 19, 2:23 pm
  #443  
 
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 16
Originally Posted by ericw View Post
It seems the star booking site is working now for N/A flights? I was able to find relatively straight forward mainline AC/UA flights out of YYZ to YVR, SFO, LAX, IAH, etc. No YQ on UA, regular YQ on AC (lower than AP).


Did you actually book it? Because I can get through until the point where I would put in my credit card, and continue to payment does absolutely nothing. And I emailed a few days ago to confirm with my local sales office that the system is still down.
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Old Mar 13, 19, 2:53 pm
  #444  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott/SPG Gold, Hilton Gold, Hertz Gold
Posts: 526
Originally Posted by tmj143 View Post
Did you actually book it? Because I can get through until the point where I would put in my credit card, and continue to payment does absolutely nothing. And I emailed a few days ago to confirm with my local sales office that the system is still down.
No, I didn't go through the whole process and I definitely see less availability than AP or UAMP.
At least it is a good sign that TK is doing something.
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Old Mar 14, 19, 2:26 am
  #445  
G_G
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Join Date: May 2006
Location: TUN
Programs: TK E+
Posts: 11,203
Originally Posted by xfisgsm View Post
Finally managed to get through TK's website in order to issue a domestic OW ticket on UA. If you have any software friends who can interface directly with their APIs while bypassing their frontend, you too can issue tickets without talking to anyone. The process is error-prone and requires a lot of manually writing JSON.

It issues correctly at the expected miles price + $5.60.
Did you book a TK award through an API ?
I can't find which one.
Could you tell me ?
Thanks
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Old Mar 23, 19, 3:37 am
  #446  
 
Join Date: Jan 2019
Posts: 1
Originally Posted by mdbe View Post
Has anyone gotten an O Class (first) award issued recently. I’m being told system won’t issue f/c awards anymore even though you can make a reservation through the call center.
Can anyone provide update regarding First class awards? Can they be actually issued after reservation is made??
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Old Mar 25, 19, 9:18 pm
  #447  
 
Join Date: Feb 2018
Posts: 11
Can confirm Domestic awards on United are back. Sent an email to the ticketing office, got push back to call center initially, but later they were able to create an itinerary and sent the authorization forms.

As mentioned earlier, 2 forms (one for miles redemption, one for credit card authorization), copy of DL and copy of card (front and back). Only US cards accepted.

15k miles RT + $11.20, no fuel surcharges.
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Old Apr 7, 19, 2:23 am
  #448  
 
Join Date: Jul 2016
Posts: 56
Originally Posted by soy View Post
DP - Set up a reservation about a week ago. Asked them to hold it while I transferred over citi TYP.
That took about 4 days. Then contacted BOS office to ticket. All done very efficiently over email and could use my credit card for taxes. Tickets now issued.

Award is a one way TG-TG in business.

When setting it up heard all sorts of nonsense from the call center. They either could not see the seats, or if they could would claim that they can only issue as 2 separate awards.
can share BOS offcie email ?
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Old Apr 7, 19, 11:39 pm
  #449  
 
Join Date: Jul 2016
Posts: 56
1 BR 216 I SA 21SEP SINTPE HK1 X 1510 1950 E
2 BR 61 I SA 21SEP TPEVIE HK1 2230 0835*1E
>FQ*FFY//AWARDST
PSGR FARE TAXES TOTAL PSG DES
FQA 1 AUD AWARD 337.50 337.50 FFY

email SYD office ask for EVA award redemption , need AUD337.50 for tax , seen like TK charging YQ for EVA
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Old Apr 9, 19, 10:06 pm
  #450  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott/SPG Gold, Hilton Gold, Hertz Gold
Posts: 526
Just booked PNI-TKK UA 154 island hopper through the YYZ office. the IST call centre had problem locating TKK airport (which is not included in the list of airports on TK.com).
Sales office uses a different DOS-like generic booking system and had no problem entering "TKK".

I did have to tell the agent at YYZ office that it's a domestic flight costing only 7500 miles, instead of 15000 miles for regular in-region flights. She had to change some entry to get the correct mileage. 0 tax on this route.

Overall, it seems the system is now working. Finally!
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