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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Feb 1, 19, 1:44 pm
  #421  
 
Join Date: May 2017
Posts: 11
Originally Posted by malmostoso View Post
At this point call SAS and tell them you want to purchase an infant ticket, they'll tell you you need to buy an adult ticket with it, you tell them you already have the adult ticket and you give them the PNR. They should be able to just sell you the infant ticket. If not, HUACA and hope for a better agent.
Tried this with 5 different SAS agents, they all told me that they cant add an infant to a ticket that starts with "2..." because thats a turkish airlines ticket and not a SAS one.

Im hoping for the best @ the airport in about 12 hours, wish me luck.

Last edited by barhom; Feb 1, 19 at 1:46 pm Reason: adding text
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Old Feb 1, 19, 1:56 pm
  #422  
 
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,245
Originally Posted by barhom View Post
Tried this with 5 different SAS agents, they all told me that they cant add an infant to a ticket that starts with "2..." because thats a turkish airlines ticket and not a SAS one.

Im hoping for the best @ the airport in about 12 hours, wish me luck.
That's correct but that's not what they need to do. They shouldn't touch your ticket but simply issue a new one just with the infant on SK's stock. At any rate at this point go to the airport as early as you can and go straight to the ticket office of SK.
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Old Feb 2, 19, 8:28 am
  #423  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
When the DOT is involved, TK is quick to reply but still with no new information or schedule for resolving the problem. Got this today:

We have reevaluated your feedback case and would like to state that, unfortunately award tickets with flights operated by United Airlines and Air Canada for domectic routs can not be issued due to technical issue. We would also like to state that the related department is still working on this issue.

Thank you for your understanding and kindly submitted for your information.
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Old Feb 3, 19, 3:54 am
  #424  
 
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK , Starwood > Marriott
Posts: 6,263
Yes, I don't think that TK has / wants a "policy" against (domestic) award tickets on AC and UA. Much more likely is that this is all a consequence of their botched migration to the new FFP system in late 2018, and the typically incompetent handling / communications of any issues that ensue from it.

On a smaller scale, this is similar to the mismanaged move to new IST airport. Their modus operandi is "what can't go wrong isn't going wrong" - facts on the ground be damned.
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Old Feb 3, 19, 6:59 am
  #425  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 18
By by the way, the new Star Alliance booking tool on TK’s website, CAN book United flights with domestic segments, but it has numerous bugs and only a handful of routes are currently showing. Moreover, I was not able to find any itineraries which include business class travel. On the flip side, the United flights which are showing has only about $50 in surcharges for RT. It’s over $500 for RT in economy on Lufthansa. Go figure.
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Old Feb 4, 19, 6:44 pm
  #426  
 
Join Date: Jul 2009
Posts: 16
My experience of booking TAP Air Portugal tickets with Turkish M&S miles.

Ctii ThankYou program is currently running promo - 25% bonus for transferring TY points to M&S program. One one biz class ticket from JFK to LIS is 45K M&S miles (which is 36K TY points).
I found the availability for four tickets at Aeroplan site. Confirmed via email with Sydney's Turkish Airlines office that they see these awards (took about 24 hours to get an initial response, but after that they were responding almost immediately).
After they put awards on hold, I transferred TY points to Turkish M&S. Took about a day for miles to appear in M&S account.

I called airline call center (since Sydney office doesn't have credit card machine - they accept just wire transfers), but they weren't able to process the payment ($5.60 per ticket).
The suggestion was to go to local ticket office to finalize the transaction (I'm in NYC, and the closest one is in JFK).
Called JFK office - no one was picking up the phone.
Then I sent emails to almost every Turkish Airlines ticket office in USA. Only LAX, JFK and ATL responded.
Each office sent me two partially pre-filled forms to fill out and sign (one for credit card authorization and another for award redemption).
They also asked to provide copies of driver license, credit card, and M&S card (since I just opened an account, I provided printout from M&S site).
I emailed scanned forms and copies to LAX office and within an hour got ticket confirmations. Upon request, they provided PNR for TAP Portugal.

Altogether, process took 4 days, but result was worth it.
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Old Feb 5, 19, 8:25 am
  #427  
 
Join Date: Nov 2010
Location: zurich
Programs: Miles&Smiles Gold
Posts: 358
Here my personal wikiguide to get an Star Alliance award.

With the following steps I got my e-ticket within 15 minutes and paid the taxes with creditcard:

I wanted to book an international award on TG C Class one way (nonstop).

1. Search award availabilty (united.com / miles more or others)

2. Look for an email adress of a good TK office (I can`t tell the one I used, they will get floated with requests)

3.
Send an email with your routing / travel class / oneway or roundtrip and so on...

include the following documents in the email:

- MILES SMILES AWARD REQUEST FORM
https://turkishairlines.dist.sdlmedi...3-3a0622472a07
- CREDIT CARD CHARGE FORM
can`t find copy online, the good offices will send you one. Others dont know about this form.
- COPY OF PASSPORT
- COPY OF MEMBER CARD

Fill out the forms and send everything.

I got e-ticket within 15 minutes

Ok my routing was a simple one-way nonstop, dont know how it will be with connecting flights...

Additional information:

I did not have enough miles, I was missing 10`000 miles. As a TK Elite member you can borrow up to 10000 miles (negative balance). This is an already known benefit. But I can confirm now that this works also for StarAlliance award bookings over a TK office.
FFlash, on22cz, Granite64 and 1 others like this.

Last edited by northernstar84; Feb 8, 19 at 2:02 am
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Old Feb 10, 19, 4:42 pm
  #428  
 
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,140
Website for StarAlliance award had an error that it didn't have the check-box for one-way booking (like search TK awards does).
If you omit the return date, it will instruct you to fill in return date or tick the invisible one-way box.

It didn't return any positive or negative search results. (I only searched one date and route).

I found space with TK award, that yielded technical result in booking. Pop-up literally says "Error - a technical error has occured".
Happened with all different PC browsers.

Tried booking it using mobile app and worked like a charm
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Old Feb 12, 19, 5:27 am
  #429  
 
Join Date: May 2016
Location: Norway
Programs: TK Elite (*G), Avis President's Club
Posts: 62
Originally Posted by deniah View Post
Website for StarAlliance award had an error that it didn't have the check-box for one-way booking (like search TK awards does).
If you omit the return date, it will instruct you to fill in return date or tick the invisible one-way box.

It didn't return any positive or negative search results. (I only searched one date and route).

I found space with TK award, that yielded technical result in booking. Pop-up literally says "Error - a technical error has occured".
Happened with all different PC browsers.

Tried booking it using mobile app and worked like a charm
Are you saying you managed to book a one-way StarAlliance award online or not? I didn't quite get it....
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Old Feb 12, 19, 5:34 am
  #430  
 
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,140
Originally Posted by pineapple_juice View Post
Are you saying you managed to book a one-way StarAlliance award online or not? I didn't quite get it....
sorry for confusion

i meant to say, the search for StarAlliance awards did not work at all for me !!!

and the search for TK awards worked, but the booking still had technical errors - which i got around by using the Mobile app. So possibly that might work for StarAlliance awards ?
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Old Feb 18, 19, 5:04 pm
  #431  
 
Join Date: Feb 2018
Posts: 11
Folks, I understand it's not possible to book domestic US award on United with TK miles right now, but when it was (and hopefully eventually will) - where in Turkish award table they would land?

Say, EWR-HNL-EWR in coach on United,

is it

North America to North America - 20.000* miles RT
*Applicable Mile amount for direct flights with Star Alliance member airlines in the same region.

or

Domestic flights*** -15.000 miles RT
***Applicable Mile amount for direct flights with Star Alliance member airlines in the same country.
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Old Feb 19, 19, 9:50 pm
  #432  
 
Join Date: Sep 2013
Location: Seattle
Posts: 21
Hi, does anyone know where is Turkish Airline tickets in Seattle, I searched google and Turkish airline website, even google map. Only got Turkish airlines Cargo office address.

If there is ticket office in Seattle, I guess I can not redeem award ticket for star alliance partner.
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Old Feb 20, 19, 4:23 pm
  #433  
 
Join Date: Dec 2012
Location: FAR
Programs: TK Elite+, *A Gold, HH Diamond, IHG Spire, SPG Gold, Marriott Gold
Posts: 79
Originally Posted by weever View Post
Hi, does anyone know where is Turkish Airline tickets in Seattle, I searched google and Turkish airline website, even google map. Only got Turkish airlines Cargo office address.

If there is ticket office in Seattle, I guess I can not redeem award ticket for star alliance partner.
TK doesn't fly to SEA...
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Old Feb 20, 19, 4:25 pm
  #434  
 
Join Date: May 2018
Programs: TK Elite
Posts: 18
Originally Posted by weever View Post
Hi, does anyone know where is Turkish Airline tickets in Seattle, I searched google and Turkish airline website, even google map. Only got Turkish airlines Cargo office address.

If there is ticket office in Seattle, I guess I can not redeem award ticket for star alliance partner.
You can email the LA office. They can send you the forms and have you email in your payment info. You don't need to visit a phonecall location.
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Old Feb 20, 19, 6:48 pm
  #435  
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Join Date: Oct 2016
Location: LAX
Programs: TK M&S, LH MM, Global Entry, Hertz Gold, Sixt Platinum
Posts: 718
Originally Posted by monopod View Post
You can email the LA office. They can send you the forms and have you email in your payment info. You don't need to visit a phonecall location.
hmm. Whenever I email them about *A award bookings, I get radio silence.
They are wonderful with ‘normal’ TK issues.
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