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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Jan 8, 20, 6:18 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Gnopps
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Last Updated: 8 JAN 2020
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.

Online: Partially working

From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.

Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.

TK Hotline: Not working

Regardless of which number you call, it's currently not possible to book *A awards via the TK hotline.

Sales Office: Working

A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.

First class award: Not working

Due to pricing issues in the TK system, TK has stopped issuing first class awards since at least September 2019.
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Old Jan 25, 19, 1:27 pm
  #406  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, PC Platinum, Club Carlson Silver, Marriott Platinum, TK Gold
Posts: 1,336
Originally Posted by soy View Post
Nope, I can bring up the booking on the Thai site using the TG PNR, but no seat option is showing.
Travelling in business
I suggest you call TG. For me it would be a red flag about the reservation, so I would like to speak with TG directly.
MD/DC Flyer is offline  
Old Jan 25, 19, 2:20 pm
  #407  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 2,776
Originally Posted by Sciamano View Post
Strange. I'm even able to do it from on the app (TG).
Maybe you can ask on Thai Forum because I think this has nothing to do with Tk.

Fixed - TG USA were able to do it. Strange that CPH could not, though admittedly I did not have the TG PNR when I reached out to them, just had the ticket numbers
soy is offline  
Old Jan 27, 19, 8:08 am
  #408  
 
Join Date: Jan 2011
Posts: 270
New policy on US domestic awards: none

A phone agent told me that TK has a new policy from within the past 24 hours that US domestic awards can no longer be ticketed.
intltravel90 is offline  
Old Jan 27, 19, 10:02 am
  #409  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 20
A formal complaint to Star Allialnce is due here. It’s not just “domestic” award, but also any United flight with a domestic leg. That cannot be right.
HamiduH2 is offline  
Old Jan 27, 19, 5:08 pm
  #410  
 
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 303
Has anyone gotten an O Class (first) award issued recently. I’m being told system won’t issue f/c awards anymore even though you can make a reservation through the call center.
mdbe is offline  
Old Jan 28, 19, 8:54 am
  #411  
 
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott/SPG Gold, Hilton Gold, Hertz Gold
Posts: 599
Originally Posted by intltravel90 View Post
A phone agent told me that TK has a new policy from within the past 24 hours that US domestic awards can no longer be ticketed.
I was told it was any UA or AC flights - regardless domestic or int'l.
ericw is offline  
Old Jan 28, 19, 9:08 am
  #412  
 
Join Date: Jan 2017
Location: GEG/DEN/ATL
Programs: UA 1K, TK E+, AS MVPG, SPG&Marriott Plat, HHD, Hertz PC
Posts: 303
I just got a mixed carrier TK with a UA domestic leg ticketed. So shouldn’t be a problem.
mdbe is offline  
Old Jan 28, 19, 10:01 am
  #413  
 
Join Date: Oct 2010
Location: SEA
Programs: AS 75K, TK ELPL (*G), BA Gold (OWE), DL GM (ST E+), Hyatt Globalist, Hilton Diamond
Posts: 7,525
Successfully booked an award on TP yesterday. Interestingly, the call center offered to accept payment and ticket over the phone, with the caveat that "the system doesn't work very well, so sometimes we can't issue the ticket and your reservation gets cancelled." I opted to ticket with my local ticketing office instead, but it's definitely a step up that it's even an option to ticket via phone in the first place.
pineapple_juice likes this.
PVDtoDEL is online now  
Old Jan 30, 19, 8:28 am
  #414  
 
Join Date: Jul 2016
Posts: 74
Originally Posted by Culture Guru View Post
I have gone through this thread, but do not see any posts talking about booking start awards online on tk website.

I saw a link on my miles transactions page.
https://www.turkishairlines.com/en-n...award-tickets/

Does anyone has any experience booking star awards online?
tried to browse it , its work, but i cant select 1way ticket, the selection box is missing
Lbs890213 is offline  
Old Jan 30, 19, 1:29 pm
  #415  
 
Join Date: Jul 2012
Location: LA
Programs: TK *G
Posts: 23
Originally Posted by HamiduH2 View Post
A formal complaint to Star Allialnce is due here. It’s not just “domestic” award, but also any United flight with a domestic leg. That cannot be right.
I filed a US department of transportation complaint during the government shutdown, and remarkably they got the ball rolling today (pretty fast if you ask me, given all they've been through); Turkish has already responded to say that they will reply within the government mandated timeline. I encourage others to do this if you are in the US: https://www.transportation.gov/airco...umer-complaint
tmj143 is offline  
Old Jan 30, 19, 3:30 pm
  #416  
 
Join Date: Dec 2018
Programs: Miles&Smiles
Posts: 20
Same here. Same reply.
HamiduH2 is offline  
Old Feb 1, 19, 12:02 pm
  #417  
 
Join Date: May 2017
Posts: 11
I cant begin to even think about what turkish has done towards me.
I dont know if we will be let on the plane tomorrow.

Booked a star award ticket with SAS via turkish website. Paid with miles and paid taxes with credit card. Site clearly says that you add an infant after booking.

After booking the "add infant passenger" button doesnt work. Elite Member Call Centre is of no help, call centre says you have to visit a THY "Sales office" for some reason (why cant they fix it over the phone?). I emailed the sales agent "[email protected]" about 25 times. No reply for over a week. Then when they finally replied they simply say "SAS can fix this". Of course SAS says they cant.

The sales office says I have to add the infant with SAS and SAS says I have to add an infant passenger with Turkish.

I am unsure if what I wrote is even clear to you guys, so frustrated right now. Big chance my infant wont be allowed on the plane if check in agent cant add him.
barhom is offline  
Old Feb 1, 19, 12:15 pm
  #418  
 
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,539
Originally Posted by barhom View Post
The sales office says I have to add the infant with SAS and SAS says I have to add an infant passenger with Turkish.
First, go to the matrix and find out how much an infant ticket for your routing and in the cabin you have booked costs. Then find out the pnr code so that you can look up your reservation on the SK website. At this point call SAS and tell them you want to purchase an infant ticket, they'll tell you you need to buy an adult ticket with it, you tell them you already have the adult ticket and you give them the PNR. They should be able to just sell you the infant ticket. If not, HUACA and hope for a better agent.

I had to do the same with TP and managed so I don't see why SK wouldn't be able to do it.

Once you have all the tickets print them out along with the PNR and go to the airport a bit early in case there are check in problems, but once your party is ticketed and confirmed it's SK's problem.

Good luck!
malmostoso is offline  
Old Feb 1, 19, 12:56 pm
  #419  
 
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: TK Gold
Posts: 581
Originally Posted by barhom View Post
I emailed the sales agent "[email protected]" about 25 times. No reply for over a week.
I had the same experience and they are no better face to face.
sydunipete is offline  
Old Feb 1, 19, 1:33 pm
  #420  
 
Join Date: Jun 2015
Location: DEN
Posts: 74
Originally Posted by mdbe View Post
I just got a mixed carrier TK with a UA domestic leg ticketed. So shouldn’t be a problem.
What was the itinerary? I see ORD-IST-ESB business class space, but I'd love to add a DEN-ORD leg the one way. I didn't think this was possible.
osmantrex is offline  

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