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Everything You need to know about booking Star Alliance awards with Miles&Smiles

Everything You need to know about booking Star Alliance awards with Miles&Smiles

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Old Jan 5, 19, 11:56 am
  #361  
 
Join Date: May 2014
Posts: 24
Originally Posted by gizmoo View Post
I am trying to book a Star Alliance upgrade award using TK miles. TK sends me to this website, says the Callcenter cannot do it: https://muaenduser.staralliance.com/StarMUA/StartPage.do?language=en&airline=tk&userType=Norma l&testremarks=false

Flight is NH0204 FRA-HND in Eco+ (E). Should be possible. See below screenprints, I get to the second step (availability seems ok), then error message 564.
Any idea how to proceed? TK ticket office? Startalliance Callcenter?






update on my fight with TK:
After contacting TK on the callcenter, sales office (personal and email), Twitter and feedback form, I was being directed to the respective other channels every time until I looped back and they told me that they cannot help me. The sales office was the most competent contact, but said that they could not do a *A upgrade award booking due to a new system being in place.
The callcenter could prioritize my feeback form request based on Elite status, and after about 2-3 days I got a response from someone in the backoffice with the following content:
--Based on your request, we would like to inform you that we are currently developing our Miles and Smiles system.For this reason, we are unable to book or issue any award tickets with the flights of Star Alliance Member Airlines within Miles and Smiles award miles. This interruption is experienced in all our sales channels.We would like to express our sincere apologies for this inconvenience. We hope you to accept this experience as an exception and welcome you on our future flights. Thank you for your understanding.

--
So, whether they have no clue how to do this, or really cannot, who knows.
I gave up my efforts and booked the upgrade using LH MM miles via a 1 minute phone call to the LH callcenter. I guess you get what you pay for...
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Old Jan 5, 19, 4:11 pm
  #362  
 
Join Date: Oct 2002
Location: PHL
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Quite mind blowing

Originally Posted by gizmoo View Post
update on my fight with TK:
After contacting TK on the callcenter, sales office (personal and email), Twitter and feedback form, I was being directed to the respective other channels every time until I looped back and they told me that they cannot help me. The sales office was the most competent contact, but said that they could not do a *A upgrade award booking due to a new system being in place.
The callcenter could prioritize my feeback form request based on Elite status, and after about 2-3 days I got a response from someone in the backoffice with the following content:
--Based on your request, we would like to inform you that we are currently developing our Miles and Smiles system.For this reason, we are unable to book or issue any award tickets with the flights of Star Alliance Member Airlines within Miles and Smiles award miles. This interruption is experienced in all our sales channels.We would like to express our sincere apologies for this inconvenience. We hope you to accept this experience as an exception and welcome you on our future flights. Thank you for your understanding.

--
So, whether they have no clue how to do this, or really cannot, who knows.
I gave up my efforts and booked the upgrade using LH MM miles via a 1 minute phone call to the LH callcenter. I guess you get what you pay for...
It has been over a month and a half now with no Star awards using TK miles? How is this possible? And there is no solution in sight. Are they even a part of Star alliance at this point? How incapable are they? All rhetorical questions but itís truly outrageous.
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Old Jan 7, 19, 12:06 am
  #363  
 
Join Date: Jan 2014
Location: C2
Programs: AY Lumo, A3 Gold, TK Elite Plus
Posts: 509
You can book *A award with TK miles. Just be lucky to get a capable agent.
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Old Jan 7, 19, 11:45 am
  #364  
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Originally Posted by on22cz View Post
You can book *A award with TK miles. Just be lucky to get a capable agent.
I assume TK allow award holds - since you have to show up in person to ticket. How long will they hold *A awards for?

Will they put an award on hold if you do not have the required miles yet (waiting for transfer)?
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Old Jan 8, 19, 2:23 am
  #365  
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They held it for 4-5 days for me which gave me time to transfer miles across too.
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Old Jan 8, 19, 8:41 am
  #366  
 
Join Date: Jul 2015
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Originally Posted by soy View Post
I assume TK allow award holds - since you have to show up in person to ticket. How long will they hold *A awards for?
It depends from the involved airline(s). I had two reservations wit 3 days on hold and another one with 25 days on hold. Fun fact is that the routing/flights/carriers were exactly the same.

Originally Posted by soy View Post
Will they put an award on hold if you do not have the required miles yet (waiting for transfer)?
Yes
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Old Jan 8, 19, 2:25 pm
  #367  
 
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Originally Posted by on22cz View Post
You can book *A award with TK miles. Just be lucky to get a capable agent.
not according to NYC ticket office, you may be able to book it but you canít ticket it. System is broken
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Old Jan 9, 19, 5:19 am
  #368  
 
Join Date: Jan 2014
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Originally Posted by asnovici View Post


not according to NYC ticket office, you may be able to book it but you canít ticket it. System is broken
I believe the thread is quite rich in information on which offices have capable agents. Of course, UA / AC might be non-issuable as discussed. But you certainly can issue a *A award with M&S miles. That's a fact, not a guess.
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Old Jan 9, 19, 6:41 am
  #369  
 
Join Date: Sep 2013
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is there any office where i can pay Taxes remotely?(without get in person)
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Old Jan 12, 19, 8:21 pm
  #370  
 
Join Date: Oct 2002
Location: PHL
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Originally Posted by on22cz View Post
I believe the thread is quite rich in information on which offices have capable agents. Of course, UA / AC might be non-issuable as discussed. But you certainly can issue a *A award with M&S miles. That's a fact, not a guess.
May I please ask which exact magical ticket office locations are you referring to because JFK, YYZ and IAH say it’s impossible because the system is broken? This has nothing to do with UA or AC tickets. Thay cant ticket ant Star award tickets. And I have read this thread precisely to decipher what offices “have capable agents” whatever it means in this context and there are none that can circumvent the failure of TK with confirmed outcomes pointing to a specific location
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Last edited by asnovici; Jan 13, 19 at 10:33 am
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Old Jan 13, 19, 10:25 am
  #371  
 
Join Date: Sep 2007
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Originally Posted by asnovici View Post


May I please ask which exact magical ticket office locations are you referring to because JFK, YYZ and IAH say itís impossible because the system is broken? This has nothing to do with UA or AC tickets. Thay cant ticket ant Star award tickets. And I have read this thread precisely to decipher what offices ďhave capable agentsĒ whatever it means in this context and there are none that can circumvent the failure of TK with confirmed outcomes pointing to a specific location

I was told the same. They can book it, but they cannot ticket it - although it is not completely clear wether they cannot issue tickets at all (which is odd) or they cannot deduct the miles (which is stupid but more likely).
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Old Jan 13, 19, 10:37 am
  #372  
 
Join Date: Oct 2002
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Originally Posted by ericw View Post
I was told the same. They can book it, but they cannot ticket it - although it is not completely clear wether they cannot issue tickets at all (which is odd) or they cannot deduct the miles (which is stupid but more likely).
Also multiple inquiries to when Star ticketing will be fixed were all responded with uncertainty. Incredible incompetency of TK IT and complete lack of willingness from executive management to fix this. How is Star allowing this to continue and TK call itself a Star member is mind boggling.
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Old Jan 14, 19, 11:52 am
  #373  
 
Join Date: Jan 2019
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Has anyone been able to solve this? I've sent several claims to TK and no clear answer so far. My miles expire TODAY and I'm not able to get a ticket!
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Old Jan 14, 19, 4:53 pm
  #374  
 
Join Date: Dec 2018
Posts: 10
Hi Juan,

I am in the same shoes. I just wasted 3 hours to go the sales office at the airport and still no luck. Miles and Smiles is such a scam and I'd love to sue them for these business practices. They should immideately remove the information about Star Alliance award bookings.
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Old Jan 15, 19, 10:48 am
  #375  
 
Join Date: Oct 2008
Location: YEG
Programs: TK*G, AC
Posts: 334
Called TK in a last ditch effort to book an award ticket or have them extend the mileage expiry date. No luck. Their system issues continue and they are unwilling/unable to extend the expiry date. I was transferred to three separate agents to try to sort things out but no one was willing to actually deal with the issue.
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